Eduardo Castillo
Eduardo Castillo at Glen Toyota
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Eduardo Castillo

Service - Business Development Representative

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

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4.5
28 Reviews

Languages Spoken

English English

Spanish Spanish

4.5

28 Reviews

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28 Reviews of Eduardo Castillo

June 07, 2024

Dealership Rating
Employee Rating

Glen Toyota is the best place to buy or service a car. The employees are very friendly, Knowledgeable and makes you feel great. More

by AUNTROSA50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, Freddy Padilla

May 28, 2024

Dealership Rating
Employee Rating

Excellent service system , professional team Members, decent time of service, over all great experience. Thank you More

by WAFIEH121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 26, 2024

Dealership Rating
Employee Rating

Very good service, but price are way to high, can you be more conscious on that? More

by diosmery0725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2024

Glen Toyota responded

Thanks so much for the feedback. Glen Toyota certainly appreciates your business! Rob D GM

May 20, 2024

Dealership Rating
Employee Rating

Glen Toyota staff is very professional. Bruce is very helpful and explains everything what the car needed. Thanks Glen Toyota. More

by Singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2024

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

May 11, 2024

Dealership Rating
Employee Rating

It's a shame I have to rate the dealership where I bought my car so badly!!! Thanks to the workers!!! The first year and a half or so was good as it was just mostly oil changes. The minute issues creep up, y More

by keana6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 14, 2024

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com or me so we can discuss the issue you have. I am sure that there is no way that all 5 of the checked off employees were involved this transaction or whatever you are impacted by. In some cases they may not have even been in the date you are talking about. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

May 03, 2024

Dealership Rating
Employee Rating

Kelsey was fantastic and i was out within 45 minutes. They even washed and vacumed the car!!! More

by jscambio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

May 01, 2024

Dealership Rating
Employee Rating

I don’t like the deception and you lie me. When I did the contract. More

by jose_cape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 08, 2024

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact me at Genaro Rosario Grosario@glentoyota.com so we can rectify the situation. Thanks Rob D GM

April 29, 2024

Dealership Rating
Employee Rating

excellent service very professional and friendly provided me with all the services that I needed in a timely manner and fashion More

by cesaragomez87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, Kelsey Cimillo

May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 23, 2024

Dealership Rating
Employee Rating

I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. More

by ljasiu11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2024

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

April 16, 2024

Dealership Rating
Employee Rating

Excellent work very courteous got the job done not a long wait great service nice facilities More

by BENIMOFF
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

1

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