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Eduardo Castillo
Eduardo Castillo at Glen Toyota

Eduardo Castillo | Page 2

Service - Business Development Representative

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

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4.4
28 Reviews

Languages Spoken

English English

Spanish Spanish

4.4

28 Reviews

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28 Reviews of Eduardo Castillo

April 12, 2024

Dealership Rating
Employee Rating

FOr review to advise. all service was good and on time delivery and. etc. thank you, More

by ljasiu11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Nicholas Marin , Kelsey Cimillo

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May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 09, 2024

Dealership Rating
Employee Rating

staff not interested in offering new services. I need new services but will look elswhere More

by avisadenj
Recommend Dealer
No

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Nicholas Marin , Kelsey Cimillo

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Apr 10, 2024

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com or me so we can rectify the situation and discuss the issue you have. I am sure that there is no way that all 6 of the checked off employees were involved this transaction or whatever you are impacted by. In some cases they may not have even been in the date you are talking about. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

Apr 10, 2024

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com or me so we can rectify the situation and discuss the issue you have. I am sure that there is no way that all 6 of the checked off employees were involved this transaction or whatever you are impacted by. In some cases they may not have even been in the date you are talking about. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

April 07, 2024

Dealership Rating
Employee Rating

She has a good customer experience. She was very calm and patient with me. I gave her 5 stars because of how she treated me so good More

by adewolefadekemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Nicholas Marin , Kelsey Cimillo

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May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 30, 2024

Dealership Rating
Employee Rating

Great job and perfect attention to the customer. I really appreciate the service. Definitely recommend More

by tiffmatt0714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Nicholas Marin , Kelsey Cimillo

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Apr 10, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 10, 2024

Dealership Rating
Employee Rating

Buen servicio y gentil. Rapidez, seguro, a tiempo. Competitividad en la calidad y la garantía. More

by SHAIRYJOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, Freddy Padilla

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Apr 10, 2024

Glen Toyota responded

¡Gracias! Nos sentimos honrados por sus increíbles comentarios y apreciamos su negocio. Nuestro personal está presionando para proporcionar una experiencia positiva y segura para todos nuestros clientes durante estos tiempos difíciles. ¡Esperamos verlos en el futuro! ¡Mantenerse a salvo! Rob D GM

February 01, 2024

Dealership Rating
Employee Rating

I always do my service here and Bruce is amazing. Thats why I keep coming back More

by KAREN83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Nicholas Marin , Kelsey Cimillo

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Feb 19, 2024

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

January 19, 2024

Dealership Rating
Employee Rating

Always appreciate the service department and the ease of use and scheduling. I highly recommend. More

by aad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla , Kelsey Cimillo

Report | Print
Jan 20, 2024

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

December 15, 2023

Dealership Rating
Employee Rating

Great customer service. They are always willing to help. Great mechanics working on the cars. More

by managerruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla

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Dec 19, 2023

Glen Toyota responded

Thank you so much for the awesome feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

November 30, 2023

Dealership Rating
Employee Rating

Great work. .. Was constantly advised on the Vehicle's status.. And the current condition of my Car... Excellent! More

by NDAVAITHAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Nicholas Marin , Kelsey Cimillo

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Dec 05, 2023

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

November 07, 2023

Dealership Rating
Employee Rating

Service not that great. Waited over 2 hours for oil change and then had to ask if my car was done. More

by Abonafede1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bruce Rosales, Freddy Padilla

Report | Print
Nov 09, 2023

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com so we can rectify and discuss the situation. Thanks Rob D GM

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