Fred Borek

I took my car in for a warranty repair and it came back with a scratch on the steering wheel which the service center refuses to fix. The repair took weeks and tons of my leg work. Immediately after the with a scratch on the steering wheel which the service center refuses to fix. The repair took weeks and tons of my leg work. Immediately after the repair I noticed a scratch in leather on the steering wheel which was in close proximity to the repair. I immediately notified the service center. They asked for pictures then said they would 'make it right'. They had a leather repair person refinish the wheel. This got black gunk all over the the wheel, including non-leather surfaces. In addition, the scratch was not fixed. I notified them, they asked for pictures, I sent, they said they would 'make it right'. They cleaned the black gunk off but refused to replace the steering wheel ($600) to resolve the scratch. They claimed it wasn't them that caused the scratch. This process took months. The service intake process includes taking photos of the vehicle exterior. I asked to see these pictures, hoping to maybe see the scratch area through the window. After numerous attempts, the photos have been sent. I have no proof they caused the scratch but it's the only blemish on the entire interior and I've noticed smaller food or snot related blemishes on the wheel many times which were all easy to remove - so it's not like I don't notice these things quickly. Of the 25 years I've been driving, I've never had a scratch in my steering wheel like this. If they never intended to resolve the wheel, why waste all my time with the runaround with repeated unanswered calls, texts, and why ask for all the photos? Since the repair, they have solicited a dealer review many times despite knowing all of the above. Considering the mistakes made during the actual repair, the scratch, the runaround, the refusal to repair or provide what little evidence they have, and the pestering for a review, one start seems warranted. More

by cosmotic Verified Customer Verified Customer

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Fred was so helpful, patient and was able to explain the problem in a manner which I understood. Made me feel more comfortable with the work. Thanks for your time and patience. problem in a manner which I understood. Made me feel more comfortable with the work. Thanks for your time and patience. More

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Luis is both a courteous and professional service advisor, Fred Borek is an awesome manager, and Mike B is a great Shop Foreman. The porter, Chevy, was also awesome. I trust them. advisor, Fred Borek is an awesome manager, and Mike B is a great Shop Foreman. The porter, Chevy, was also awesome. I trust them. More

by ANIBINANI@HOTMAIL.COM Verified Customer Verified Customer

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It is always a pleasure to visit the dealership, and see the friendly service advisors. Fred is my go-to, he is always courteous and takes his time explaining things to me. This is rare nowadays, everyone i the friendly service advisors. Fred is my go-to, he is always courteous and takes his time explaining things to me. This is rare nowadays, everyone is always rushing you. Honesty and integrity are the reason I will always go back! More

by NIUFREAK Verified Customer Verified Customer

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always so quick to get me in and extremely helpful and accommodating! would highly recommend! accommodating! would highly recommend! More

by sabumaizer Verified Customer Verified Customer

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Fred was very helpful, courteous, and knowledgeable. He made the whole process very stress-free. He made the whole process very stress-free. More

by NIUFREAK Verified Customer Verified Customer

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Terrible, unprofessional , scam , i will never use them again..i will avoid them like a plaque again..i will avoid them like a plaque More

by Mohamed Elhelw Verified Customer Verified Customer

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If I could rate this place zero stars, I would. I bought my Tiguan in 2019 and since then have had nothing but negative experiences - from promising loaner vehicles they didn't have, to messing up I bought my Tiguan in 2019 and since then have had nothing but negative experiences - from promising loaner vehicles they didn't have, to messing up repairs, to waiting four hours for a scheduled oil change, to most recently having to come in twice and spend over six hours there in total only for the wrong part to be ordered... I'm surprised they're still in business. The staff turnover alone is alarming. Avoid this location at all costs if you can. More

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The last time I was there for service I was treated extremely rudely. The customer service rep was demeaning and very unhelpful. I have never been treated so unkindly as a customer anywhere in my entir extremely rudely. The customer service rep was demeaning and very unhelpful. I have never been treated so unkindly as a customer anywhere in my entire life. We will be servicing our car elsewhere moving forward. More

by VWAtlas Verified Customer Verified Customer

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This is one of, if not the best dealer experience I’ve ever had. If only other dealers were modeled after this, I don’t think the general dealer experience would be as bad as people think. ever had. If only other dealers were modeled after this, I don’t think the general dealer experience would be as bad as people think. More

by ESTOY Verified Customer Verified Customer

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