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Fred Borek
Fred Borek at Volkswagen of Downtown Chicago

Fred Borek

Service Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.2
40 Reviews

Languages Spoken

English English

4.2

40 Reviews

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40 Reviews of Fred Borek

May 17, 2025

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Employee Rating

Very knowledgeable people they listen and take directions thank you All Appreciate all the help More

by Yaghmour group
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Jay Jaber, Alonzo Bass, Grant Bode, Michael Boos

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May 17, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 05, 2025

Dealership Rating
Employee Rating

Alonzo is very professional he walked me through the process of the scheduled maintenance that was due on my vehicle. He was very efficient in getting the problem I had with my vehicle resolved. More

by BEEMONO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

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May 05, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our Alonzo and our team, and we look forward to working with you again.

May 05, 2025

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Friendly, fast, and terrific! ! Great place to bring your VW vehicle for service or sales More

by FordF150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Herberto Delgado, Luis Tinoco, Kelia House, Alonzo Bass, Grant Bode, Michael Boos

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May 05, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

May 01, 2025

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Employee Rating

This dealership and service techs are really helpful and explain issues which made it easier to understand. I appreciated the extra effort. More

by piper21386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

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May 01, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 30, 2025

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Employee Rating

Service here was very fast and amazing. Will definitely be coming back again for my vehicle needs. More

by Josue_bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Grant Bode, Michael Boos

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Apr 30, 2025

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 29, 2025

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Fantastic service, and friendly staff. Fred is always so helpful in the service center. Also, the service reminders are really great, my car has never run better. More

by Daniella sents
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Recommend Dealer
Yes
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Apr 29, 2025

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

March 06, 2025

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Horrible communication! Took 13 phone calls, 4 texts, and an email to get a response days later. More

by MAN62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Tinoco, Alonzo Bass, Grant Bode

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Mar 06, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

March 05, 2025

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VW of Downtown Chicago is a modern marvel. The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department More

by FordF150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Michael Zafiriou, Josh Zibrida, Julian Perez, Kelia House, Rocco Cesario, Davis Luckett, Jay Jaber, Michael Boos

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Mar 06, 2025

Volkswagen of Downtown Chicago responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

January 30, 2025

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The service guy Larry had his mechanics damage my vehicle on purpose just so I’ll have to use my warranty More

by AB731518
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Larry Cohen

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Jan 30, 2025

Volkswagen of Downtown Chicago responded

Antino Brown, I want to apologize about your misunderstanding of the situation. We definitely NEVER damage a clients vehicle to have you use your warranty. That is silly to even propose. The coverage company, Ameriplus, chose to cover what they want to cover. We submit the claim with all supporting evidence for them to review. If it was outside influence due to physical damage they would not cover it. Now I understand that you may be upset that the car left on both occasions with a knocking sound to the engine that you chose to not repair and was obviously declined by the coverage company. I can supply both invoices that you signed stating that you are aware that the engine still has issues with knocking but you declined to repair. It sounds like there is rod knock from the number 4 cylinder and so If you choose to pass on it and the coverage does as well I cant proceed in fixing it. Let me know if I can be of any assistance. Fred Borek Service Manager VW of downtown Chicago

January 30, 2025

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Employee Rating

Fred was very helpful in explaining the issues and what needed to be done to correct them. Quick service, helpful and kept me informed on what was actually going on and how long it was going to take. More

by piper21386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 30, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Fred delivered such a great experience!

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