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Fred Borek
Fred Borek at Volkswagen of Downtown Chicago
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Fred Borek

Service Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.2
28 Reviews

Languages Spoken

English English

4.2

28 Reviews

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28 Reviews of Fred Borek

December 21, 2024

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Employee Rating

It is always a pleasure to visit the dealership, and see the friendly service advisors. Fred is my go-to, he is always courteous and takes his time explaining things to me. This is rare nowadays, everyone i More

by NIUFREAK
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Recommend Dealer
Yes
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December 19, 2024

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always so quick to get me in and extremely helpful and accommodating! would highly recommend! More

by sabumaizer
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Larry Cohen

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Dec 20, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 13, 2024

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Employee Rating

Fred was very helpful, courteous, and knowledgeable. He made the whole process very stress-free. More

by NIUFREAK
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Workmanship
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Recommend Dealer
Yes
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Nov 14, 2024

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy Fred was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 09, 2024

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Terrible, unprofessional , scam , i will never use them again..i will avoid them like a plaque More

by Mohamed Elhelw
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Luis Tinoco, Kelia House, Alonzo Bass , Willie Ware

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Nov 09, 2024

Volkswagen of Downtown Chicago responded

Dear Mohammed Elhelw, our records show that you have not been here since July and this is the 3rd 1 star review we have received from you. We are happy to help you with any of your concerns. Was this a new issue that we can assist with or is this the same concern we worked on last time? Please let us know so we can help and what we can do to try and make this right. you can reach us privately via a call or text at 888-335-3496 and I can promise we will do what we can to make this right. Thank you

Nov 15, 2024

Mohamed Elhelw responded

Earlier, I attempted to resolve this issue directly with your team, and you assured me that your service manager would follow up to address the matter. However, despite this promise, no one ever reached out, which makes it clear that resolving customer concerns is not a priority for you. I also sought mediation through the BBB, but your response was dismissive and showed no genuine interest in resolving the matter. As a former customer, I believe it’s important to share my experience to inform potential customers. They should be aware that you may attempt to impose unnecessary charges that other dealers do not, and they should insist on obtaining clear, upfront pricing for parts and services before proceeding with any business with you,They should also be aware that if you fail to deliver the job on time, you may place the blame on them. Furthermore, if a loaner car is offered, you may attempt to charge them for it, adding further frustration to an already unsatisfactory experience.

October 31, 2024

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If I could rate this place zero stars, I would. I bought my Tiguan in 2019 and since then have had nothing but negative experiences - from promising loaner vehicles they didn't have, to messing up More

by ALLANATACHAUER
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Grant Bode

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Nov 01, 2024

Volkswagen of Downtown Chicago responded

Hi there, we’re truly sorry to hear about your experience at Volkswagen Downtown. We appreciate your feedback and want to make things right. It’s concerning to learn about the issues you faced with your Tiguan and our service. Please know that we are committed to improving and would love the opportunity to address your concerns directly. If you could reach out to Fred, we’ll work to resolve these issues and restore your faith in us. Thank you for bringing this to our attention! 🙏🚗

October 28, 2024

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The last time I was there for service I was treated extremely rudely. The customer service rep was demeaning and very unhelpful. I have never been treated so unkindly as a customer anywhere in my entir More

by VWAtlas
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Herberto Delgado

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Oct 31, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

October 23, 2024

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This is one of, if not the best dealer experience I’ve ever had. If only other dealers were modeled after this, I don’t think the general dealer experience would be as bad as people think. More

by ESTOY
Service Price Transparency
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Recommend Dealer
Yes
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Oct 24, 2024

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

October 17, 2024

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From start to finish, the service was very quick, easy, and efficient. I highly recommend this place and will be returning! More

by Josue_bhn
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Collins

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Oct 17, 2024

Volkswagen of Downtown Chicago responded

Thank you, Josue, for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 11, 2024

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Employee Rating

Fred is a horrible leader , he takes no accountability, and is rude ! I had to come back twice due to his negligence! Selling me the wrong tire ! Then denying he had ever spoke to me after pulling calls fo More

by T stanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alonzo Bass

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Oct 15, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time.

October 08, 2024

Dealership Rating
Employee Rating

Excellent service. Great care and attention to detail. Carefully explains service recommendations and suggestions. Diligently follows up. More

by GGOMEZ6
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Report | Print
Oct 08, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

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