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Frank Montmarquet
Frank Montmarquet at McFarland Ford of Rochester

Frank Montmarquet

Service Advisor

McFarland Ford of Rochester

8 Crane Dr
Rochester, NH 03867

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4.9
139 Reviews
4.9

139 Reviews

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139 Reviews of Frank Montmarquet

December 12, 2025

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Employee Rating

Thoughtful, helpful, pleasant and kind group of people who do their best to keep their customers safe and satisfied :) More

by josephinefinocchiaro489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Anderson, Brooke Alexander, Art Bedard, Mason Moore, Levi Gray, Lauren Cahill

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December 04, 2025

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Service team at mcfarland is super friendly and does excellent repairs. Art, Lauren and Jason really care about customer satisfaction. Communication during the process was excellent. More

by jbonneaujr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Art Bedard, Lauren Cahill

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Dec 04, 2025

McFarland Ford of Rochester responded

Thank you for the wonderful review! We're thrilled to hear that our service team provided excellent repairs and friendly support. Art, Lauren, and Jason truly care about making every experience a positive one, and your recognition means a lot. We're also glad the communication throughout the process met your expectations. Thank you for choosing McFarland, we look forward to helping you again!

November 28, 2025

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We’ve had good experiences, some not-so-great ones, and everything in between — but at the end of the day, they always do whatever they can to make things right. Jason, the service manager, has been wonder More

by Holly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Knezevic, Lauren Cahill

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Dec 01, 2025

McFarland Ford of Rochester responded

Thank you for sharing such honest feedback. We know every experience matters, and we truly appreciate your patience and understanding along the way. It means a lot to hear that Jason and Matt have made a positive impact, they both work hard to take great care of our customers, and we’ll be sure to pass along your kind words. We’re grateful for your continued trust and look forward to providing you with consistently great experiences in the future

November 26, 2025

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Good solid dealership. Always ready to help. Anytime I have a question or issue they’re ready to answer it or help. More

by matttheman89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2025

McFarland Ford of Rochester responded

Thank you much for the kind words! We’re happy to hear our team has been there for you whenever you’ve had questions or needed support. We’re always here to help and truly appreciate you choosing McFarland.

November 26, 2025

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Came in for a recall. It was complete fast. Everyone is very friendly. Keep up the good work. More

by Arthur603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Art Bedard, Lauren Cahill

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Dec 01, 2025

McFarland Ford of Rochester responded

Thank you for taking the time to share your feedback! We’re glad we could complete your recall quickly and that our team made the experience a friendly one. We appreciate your support and will keep working hard to provide great service every visit.

November 25, 2025

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Chase was easy to work with . Levi and Tyler were also a pleasure to work with. More

by JRANDALL788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Anderson, Chase Carignan, Art Bedard, Mason Moore, Levi Gray, Lauren Cahill, Tyler Lessard

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Dec 01, 2025

McFarland Ford of Rochester responded

Thank you for the great feedback! We’re happy to hear that Chase, Levi, and Tyler made your experience an easy and enjoyable one. We truly appreciate you choosing McFarland and look forward to helping you again in the future!

November 24, 2025

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Employee Rating

Art was incredibly helpful and made everything so easy. I’ll never go anywhere else to purchase and service a vehicle. More

by C. Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Art Bedard

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Dec 01, 2025

McFarland Ford of Rochester responded

We’re thrilled to hear that Art made your experience so smooth and enjoyable. Knowing you choose us for both sales and service truly means a lot. We look forward to taking care of you for many years to come!

November 21, 2025

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Employee Rating

Truck was ready at noon dropped off at 7:30 am bo complaints for them More

by RGAGNESR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Art Bedard

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Nov 24, 2025

McFarland Ford of Rochester responded

Thank you for your review! We’re glad to hear your truck was ready right on time and that everything went smoothly. We appreciate you trusting us with your vehicle and look forward to helping you again!

Dec 01, 2025

McFarland Ford of Rochester responded

Thank you for your review! We’re glad to hear your truck was ready right on time and that everything went smoothly. We appreciate you trusting us with your vehicle and look forward to helping you again!

November 19, 2025

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Employee Rating

Here are my 15 words to meet that ridiculous requirement for a valid review. Service was good and that bloke from the service desk was friendly. More

by Not this time
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Art Bedard, Lauren Cahill

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Nov 20, 2025

McFarland Ford of Rochester responded

Thank you for taking the time to share your feedback. We appreciate it, even with the word requirement! We’re glad to hear that your service experience was good and that our team member was friendly. We look forward to helping you again in the future.

November 14, 2025

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Employee Rating

Ease of making appointment at the time a date that worked for me! Vehicle was done when promised! More

by mwoodnh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hempfling, Billy Way

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Nov 19, 2025

McFarland Ford of Rochester responded

We’re glad the scheduling process was easy and that your vehicle was ready right on time. We appreciate your trust in us and look forward to helping you again!

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