Frank Montmarquet
Frank Montmarquet at McFarland Ford of Rochester

Frank Montmarquet | Page 2

Service Advisor

McFarland Ford of Rochester

8 Crane Dr
Rochester, NH 03867

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4.9
162 Reviews
4.9

162 Reviews

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162 Reviews of Frank Montmarquet

February 20, 2026

Dealership Rating
Employee Rating

The purchase process was very simple and I was able to get on with my day. They also were able to help me with the additions that I made to the vehicle. More

by Dqh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2026

McFarland Ford of Rochester responded

We’re so glad to hear the process was quick and convenient for you. It’s great that the team could also help with the additions to your vehicle and make everything seamless. Enjoy your new ride, and thank you for choosing us!

Feb 24, 2026

Dqh responded

Thank you all!!!

February 17, 2026

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Employee Rating

Frank Montmarquet, was a very pleasant person to deal with. Its probably the first time I walked into a service department and was treated very good. He took care of the situation and the service I got w More

by bigfingerpaul182
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2026

McFarland Ford of Rochester responded

We’re so glad Frank made you feel comfortable and well taken care of. Creating a welcoming experience is important to us, and it’s great to hear he delivered. We’ll be sure to pass your kind words along to him!

February 03, 2026

Dealership Rating
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Jason,Lauren, and Tyler are amazing. They always take great care of my vehicle. Honest and dependable service! More

by STEPHANIE.DRAKE1975
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2026

McFarland Ford of Rochester responded

Thank you for the kind words! We’re thrilled to hear that Jason, Lauren, and Tyler consistently take great care of your vehicle. Honest, dependable service is exactly what we strive for, and we truly appreciate your trust and support. We look forward to seeing you again!

Feb 03, 2026

McFarland Ford of Rochester responded

Thank you for your kind feedback! We’re glad to hear he was very helpful, and we truly appreciate the recommendation to your friends and family. It means a lot to us, Thank you for choosing us, and we hope to see you again soon!

February 02, 2026

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I was in and out with no hassles. There was a clean and comfortable waiting room. More

by Sable23
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Service Time
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Recommend Dealer
Yes
Feb 02, 2026

McFarland Ford of Rochester responded

We appreciate your kind words! Providing a smooth, efficient visit and a comfortable waiting space is important to us. Thank you for trusting us with your vehicle!

January 13, 2026

Dealership Rating
Employee Rating

Ease of making an appointment. Friendly service advisor! Kept updated on progress of vehicle. Vehicle was ready when promised! More

by mwoodnh
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 13, 2026

McFarland Ford of Rochester responded

Thank you for the great feedback! We’re happy to hear that scheduling was easy and that our team kept you updated throughout your visit. It’s great to know your vehicle was ready right on time and that your experience with our service advisor was friendly and helpful. We appreciate you choosing McFarland and look forward to seeing you again

January 08, 2026

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Everyone was helpful and accommodating from beginning to end. I definitely would recommend this business. More

by bunnyru85
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Art Bedard, Lauren Cahill , Ricky

Jan 09, 2026

McFarland Ford of Rochester responded

Thank you for the great feedback! We’re glad to hear our team was helpful and accommodating throughout your experience. We truly appreciate the recommendation and look forward to assisting you again in the future.

January 08, 2026

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Appointment was on time and service was quick was able to accommodate and check sensor issue I was having . More

by jebgerrish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Art Bedard, Lauren Cahill

Jan 09, 2026

McFarland Ford of Rochester responded

Thank you for the review! We’re glad to hear your appointment was on time, service was quick, and that we were able to accommodate and check the sensor issue you were experiencing. We appreciate you choosing us and look forward to seeing you again.

January 06, 2026

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I had a great experience as always. Everyone is very friendly and knowledgeable. I will be back for sure. More

by Arthur603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Art Bedard, Lauren Cahill

Jan 06, 2026

McFarland Ford of Rochester responded

Thank you for your continued trust! We’re so glad to hear you had another great experience and that our team’s friendliness and knowledge stood out. We truly appreciate your loyalty and look forward to seeing you again.

January 04, 2026

Dealership Rating
Employee Rating

Appointment went very fast. They came in and checked on me give me updates and yes, I would recommend them to all my family and friends. More

by Mjalbert0521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Art Bedard, Lauren Cahill

Jan 05, 2026

McFarland Ford of Rochester responded

Thank you for the kind words! We’re glad to hear your appointment went quickly and that our team kept you updated throughout your visit. We truly appreciate the recommendation and look forward to helping you and your family and friends again in the future.

January 03, 2026

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Employee Rating

Went in for a recal repair and my car came back to me with more issues than it had when I gave it to them. Too many issues with this car, I'm always going back after their service "team" touches my car. More

by Cw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Art Bedard, Lauren Cahill

Jan 09, 2026

McFarland Ford of Rochester responded

We’re very sorry to hear about your experience and understand how frustrating this must be. This is certainly not the outcome we want for any of our customers, and we apologize for the inconvenience and added concerns following your visit. We’d appreciate the opportunity to speak with you directly, review what happened, and work toward a resolution. Please contact us at your convenience so we can address this properly. Please request to speak with Jason Our Service manager. 603-335-3400

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