Frank DiCostanzo
Frank DiCostanzo at Colonial Volkswagen of Medford
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Frank DiCostanzo

Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.8
437 Reviews
4.8

437 Reviews

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437 Reviews of Frank DiCostanzo

December 20, 2024

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Employee Rating

Ready ahead of estimate. Recall had specific instructions that they let me know of in advance. The car wash is a really lovely plus. I met Tommy whose first day was about t More

by MELISSAKOESTER
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Dec 21, 2024

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team, Melissa. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 19, 2024

Dealership Rating
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My Absolute Favorite Dealership … The Guys Here Ate Extremely Helpful, From The Front Desk To The Parts Department … Both Chris’ Are Amazing And I Appreciate The Way That Im Dealt With. Ive Had To Had More

by daijamdl1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Eric Sanders, Frank DaSilva , CHRIS AND FRANKS … AMAZINGGG

Dec 21, 2024

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 17, 2024

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Efficient check in, good communication about status, efficient check out after the work was complete More

by andrewjhally
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Dec 17, 2024

Colonial Volkswagen of Medford responded

Thanks, Andrew, for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 16, 2024

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I bought a Volkswagon Passat from here about 5 years ago and loved it and Gregg was fantastic . Always answered when I called, always available to help me with all the buttons I couldn't remember and so p More

by CIANODIANE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 16, 2024

Colonial Volkswagen of Medford responded

Diane, We are so glad that Greg had the opportunity to work with you again and that he and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

December 13, 2024

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Employee Rating

The Service Team always makes sure that my car is fixed and that I am satisfied with the repairs performed! More

by C Laverty
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva , Can’t remember my service coordinator

Dec 15, 2024

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 12, 2024

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Akways a great experience having my car serviced here. I really like the video the techs use to tell us about our vehicle. Seeing is believing as the expression goes. I didn't think I needed tires that ba More

by JCONROY0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dan Swartz

Dec 13, 2024

Colonial Volkswagen of Medford responded

Thank you! Frank and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 09, 2024

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Great friendly reliable service. I have bought, leased and gotten cars services here always dependable and available. More

by KERRIMARIESHAW
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Josh Jeffres, Frank DaSilva

Dec 09, 2024

Colonial Volkswagen of Medford responded

Hi Kerri: Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 08, 2024

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Great service. Amicables. Great explainers. Even helped with a nail in my wheel for free. More

by jgrg1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 05, 2024

Dealership Rating
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The service was quick and professional. The vehicle was clean. Tires were installed and well balanced. More

by liye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Dec 07, 2024

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 05, 2024

Dealership Rating
Employee Rating

Frank in service is always a great help. Fast, attentive, quality work. We're lucky to have Colonial VW in our area. More

by michael.giunta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Dec 07, 2024

Colonial Volkswagen of Medford responded

Thank you so much, Michael, for your excellent review! We are so glad that Frank had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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