Fiyinfoluwa Adeyeye | Page 37

I appreciate the service advisor Fin and Ricky in parts for working with me and fixing my problem. There was a little accident, the fault of one of the mechanics but, in coming back, it was rectified. for working with me and fixing my problem. There was a little accident, the fault of one of the mechanics but, in coming back, it was rectified. More

by AVALDASILVA1 Verified Customer Verified Customer

Print

To be fixed for window motor not working and two days following repair it’s not working again following repair it’s not working again More

by STEVEP550 Verified Customer Verified Customer

Print

Fin was very helpful and kept me informed as to my vehicle's repair. He made sure I had a ride back home and everything was done timely. vehicle's repair. He made sure I had a ride back home and everything was done timely. More

Print

Very easy and fast service. I like how spacious everything is. I don’t like how salesmen come over to get you to buy another vehicle. Just let me sit and do my work while my car I like how spacious everything is. I don’t like how salesmen come over to get you to buy another vehicle. Just let me sit and do my work while my car gets serviced. My service guy was super amazing and very knowledgeable. More

by VANESA.ELVERS Verified Customer Verified Customer

Print

Finn consistently provides excellent customer service! Our service is timely and we’re kept informed. Our service is timely and we’re kept informed. More

by Srcue10 Verified Customer Verified Customer

Print

Pedro was fantastic they did a great work getting the card I loved and working a great deal card I loved and working a great deal More

by Humberto lazo Verified Customer Verified Customer

Print

Unbelievable I have been waiting more than 6 months waiting on the chrome window frames from a 2024 Kia Telluride that for the second time keep coming apart and fly away if driving more than 70 miles waiting on the chrome window frames from a 2024 Kia Telluride that for the second time keep coming apart and fly away if driving more than 70 miles both front and passenger chrome window frames from both 2023 and 2024 kias telluride keep falling apart and they are on back order thats all they told me after 1 hour waiting to tell me is on back order and to see underneath the seat for a small recall. Tired of paying so much for a vehicle that comes apart. More

Print

My 2 yr old KIA sportage have paint peeling and is getting bigger. But they are not covering it. getting bigger. But they are not covering it. More

by prince4medschool Verified Customer Verified Customer

Print

Was the fastest service ever. I went that morning expecting to have a shuttle ride back to my job. By the time I sat down waiting for the service, it was complete. That was my fir I went that morning expecting to have a shuttle ride back to my job. By the time I sat down waiting for the service, it was complete. That was my first time going there and definitely will be going there from now on. They even took my coupon from the other Kia place I had. More

by oliviaboykin51 Verified Customer Verified Customer

Print

I gave one star for two reasons. The first reason deals with service, but I do not believe it was Fin’s fault. I think it’s a systemic problem. My car was getting a 15,000 mile servi The first reason deals with service, but I do not believe it was Fin’s fault. I think it’s a systemic problem. My car was getting a 15,000 mile service. Fin showed me the list with a total of $465. I had a coupon book and Fin said he would take $100 off.so in my head I calculated that the total with tax would come to between $365-$400. When I was given the invoice sheets at the cashier’s window, the total was $485. I asked why. She sent me back to Fin. Mind you, I am using two canes. Fin should have reviewed the invoice with me before sending me to the cashier. Fin has a superior explain to me that there was a charge for waste disposal that is not included in the $465. My comment was, it should be. If you tell me what the charge is going to be, that should be the charge. As I am looking at the invoice now, I do not see a disposal fee. I see a charge for “customer pay shop charge for repair order … $46.17” I do not know what was repaired. It was a standard maintenance. There is also a notation “The Following Work Was Recommended But Not Performed. SUMMARY JB600 Coolant System Clean and Protect Service 1 Gallon MBT4 Mount and Balance Four Tires. I was not told that these two items needed to be done. That’s why I bring my car religiously to KIA service—so it is properly, preventatively maintained. I’m 74 and I use canes. I can’t afford to break down. Sadly it seems, service did not advise me that there were items needing attention. Very disappointing. I have owned KIAs since 1995. I moved to Florida ten years ago and my KIAs have always been serviced at Greenway. I really expect better service than this. The second reason I gave only one star … while waiting fir my car to be serviced I was approached by a salesman who asked questions about my car. I told him I wasn’t interested. I had a 2020 (purchased Nov 2019) Soul with only 15000 miles In Excellent condition fully paid, no monthly payments. I have a brand new car with no car payments. I DO NOT want a car payment. He persisted. He was going to give me $25,000 for my car. Really? Kelly Blue Book lists my car between $15-16 k. You are selling brand new cars for less than $25k. Makes no sense. Plus I don’t want a car payment. He persisted. What if you only had a car payment for three months. NO! Finally he walked away. Annoying. But more than that… sleazy and dishonest. There us no way this deal was going to be good for me. $25k as a trade for my car was such a red flag. He was going to have to make up that $10k difference somewhere. As I have said. I am 74. I am a loyal KIA customer. I love my Soul. But at 74 in a fixed income, with a car with only 15,000 miles in Excellent condition… should you be advising me to trade that in? Have I been a loyal KIA customer since 1995 and a Greenway customer since moving here 10 years ago to be treated like a mark. Very disappointing. You certainly do not treat loyalty well. And regarding getting my vehicle after I had paid…. Keeping in mind I was using two canes, I had to walk across the parking lot. No one got the car or even opened the door. Fortunately I don’t need anyone’s help. I certainly did not get it at Greenway KIA. More

by JANCONROYFL Verified Customer Verified Customer

Print