Fiyinfoluwa Adeyeye | Page 2

Fin is always helpful . Happy to see the customer waiting area upgraded and comfortable. My service was fast and easy Happy to see the customer waiting area upgraded and comfortable. My service was fast and easy More

by SHANEILINDUSTRIOUS Verified Customer Verified Customer

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I took my kid to this dealership to have a campaign service performed a four-wheel alignment and all four tires Road force balance. I was informed the car was ready to go paid the bill took the car on service performed a four-wheel alignment and all four tires Road force balance. I was informed the car was ready to go paid the bill took the car on the way home I had to take the car to Firestone to have the front end aligned correctly. I contacted the dealership with the printout from the front end alignment machine from Firestone indicating that the car was still out of alignment and asked simply for a refund for the alignment that they did. It has been two days now and no one from the dealership has returned my calls or requests. Being in the parts and service industry for 25 years for general motors I can assure you one thing this is highly unacceptable I do not recommend taking your car to this dealership More

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After sales service has been disappointing, service manager Gina isn’t responsive to phone calls,,always in meetings! Our EV9 was evaluated for an issue which we provided video proof of the reoccurring manager Gina isn’t responsive to phone calls,,always in meetings! Our EV9 was evaluated for an issue which we provided video proof of the reoccurring problem, of the info screen going, which they couldn’t recreate in their shop and had to elevate it with a case number to Kia and conducted various testing, which didn’t pay out for the three weeks our car was in the shop. Knowing our car was gonna be in the shop for a long period of time we had to ask for a loaner and it seemed like that was an inconvenience in the process, but we were granted a loaner through Hertz till our car returned. Through Greenway, Kia, East and Kia Corp. The issue wasn’t resolved. Lastly, I will say that our service advisor. Finn did a exceptional job doing his part to keep us as informed as he could however, a lot of the communications had to be from the service manager, Gina, and from Kia Corp., which weren’t as informative.. More

by mcconnellsts Verified Customer Verified Customer

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I visited the dealership for 45,000 miles of maintenance. The advisor was friendly and explained everything in detail. It might have taken some time for all the necessary work to be done, but the waiting are The advisor was friendly and explained everything in detail. It might have taken some time for all the necessary work to be done, but the waiting area was nice and provided snacks and comfortable seating. The only thing I didn’t like was the constant approach of salespersons trying to sell me a new car. More

by DITRENVIVIANNA Verified Customer Verified Customer

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Shelby had always been very helpful and accommodating when I come for service. Great job! when I come for service. Great job! More

by SHANTE.R.DANIELS Verified Customer Verified Customer

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Great experience in service, always. Ive never had an issue working with Finn. Very helpful and honest. Ive never had an issue working with Finn. Very helpful and honest. More

by AG Verified Customer Verified Customer

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Usually I hate getting my car serviced but this was my first time at Kia Greenway East. From the moment I pulled up, everyone was great! Fin Adeyeye was my service advisor and had great energy. The waitin first time at Kia Greenway East. From the moment I pulled up, everyone was great! Fin Adeyeye was my service advisor and had great energy. The waiting area was as nice as could be and the experience actually did not suck as much as I expected. More

by jygibson922 Verified Customer Verified Customer

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This dealership is amazing! All the representatives make going to the dealership easy and stressless. It’s like seeing family ♥️ All the representatives make going to the dealership easy and stressless. It’s like seeing family ♥️ More

by MELANIEFRANCO94 Verified Customer Verified Customer

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Very helpful and was very timely with my unexpected service. Got a flat tire while driving and they helped a lot. service. Got a flat tire while driving and they helped a lot. More

by SRYAHKHAN99 Verified Customer Verified Customer

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Buen servicio de mantenimiento, excelente atención. Rápido y eficiente, mucho mejor el departamento de servicios que el de venta que en mi caso fue un desastre. Rápido y eficiente, mucho mejor el departamento de servicios que el de venta que en mi caso fue un desastre. More

by Giraldo martinez Verified Customer Verified Customer

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