Felipe Alfaro | Page 8

This Dealer has always keep me Happy , very Helpful , staff is so kind , the machanics are great , i love it . Thank you and keep up the good job ! Thank you ! staff is so kind , the machanics are great , i love it . Thank you and keep up the good job ! Thank you ! More

by HENRYHEREDIA Verified Customer Verified Customer

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Was a busy day. However everything went well. Excellent customer service. Once again thank you. However everything went well. Excellent customer service. Once again thank you. More

by Pedro Verified Customer Verified Customer

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Everyone there is always helpful, kind and friendly I also love the cleanliness of the waiting area keep up the great work also love the cleanliness of the waiting area keep up the great work More

by jennievasquez90 Verified Customer Verified Customer

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Did all of the work as requested (oil change), however, the mechanic did NOT reset the maintenance light on the vehicle as shown on the receipt. We still can't figure out how to reset it after carefully r the mechanic did NOT reset the maintenance light on the vehicle as shown on the receipt. We still can't figure out how to reset it after carefully reading the manual. (I don' remember who serviced our vehicle so I just checked the first name I saw. Your survey should not require this unless you have a "Don't remember" choice) More

by kswendte Verified Customer Verified Customer

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All the people were very nice and good! I will go back for sure! Felipe was very good! I will go back for sure! Felipe was very good! More

by HHPRESS Verified Customer Verified Customer

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The service personnel is amazing…Jeff, Patryck, and Carolina. Felipe the service manager is not very courteous and gives off a “know it all” vibe. I brought my vehicle in 3 different time for the same Carolina. Felipe the service manager is not very courteous and gives off a “know it all” vibe. I brought my vehicle in 3 different time for the same exact thing (no heat). The water pump was replaced and still the heat wasn’t working properly. They called me to pick it up and said it was working. Nope! A coolant flush was done and the system was “burped” still same problem after pick up. On the 3rd inconvenience of taking it back, Felipe, the service manager was called to inspect. He immediately gave me a whole rant about the fan blowing too hard and it cooling the air as the air enter the cabin and that was the reason. Mind you, it was never an issue. He went further to accuse me of putting a “liquid” into the radiator after they had done the coolant flush and pump replacement. I didn’t appreciate that as a customer. After some back and forth and me continuing to stay adamant about the problem, he decided to keep it over night to have the thermostat checked in the morning. Morning after, One technician checked it and said, word for word, what Felipe said. After getting a 2nd opinion from the actual tech, who perform the replacement of my water pump, he found that the heater core was damaged and leaking. This is after taking it back 3 times and Felipe telling me it was normal. Unacceptable! I felt like I wasn’t being heard and he kept pushing that he knew what he was talking about not giving me the opportunity to be right. Days later, coming to find out that there was a fully a damaged heater core which then had to be ordered. They ask for the rental car back and had me pick up my vehicle, which the the heater did not work properly and it was freezing cold out, and come back when the part was delivered to have me take it in yet a 4th time in a week span, I have a lot more to say about the manager’s professionalism but for the sake of a long review I will not unless someone would like to reach out to me. Thank you. More

by paganj02 Verified Customer Verified Customer

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Always have done excellent work! ...Customer Service ..Fantastic...continue support Great Service! And expertise! Dedication ...Customer Service ..Fantastic...continue support Great Service! And expertise! Dedication More

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My visit to the Advantage Chevrolet Service department was exceptional. I was fully informed and treated with complete professionalism. was exceptional. I was fully informed and treated with complete professionalism. More

by j.ambrose Verified Customer Verified Customer

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Estimate and service was done very quickly. the bill matched estimate correctly. Made pick up by another person easy. the bill matched estimate correctly. Made pick up by another person easy. More

by uncledocjb Verified Customer Verified Customer

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Advantage Chevy of Hodgkins is conveniently located. I had a really good, attentive and helpful experience. Very professional and definitely recommend I had a really good, attentive and helpful experience. Very professional and definitely recommend More

by hozayjasso Verified Customer Verified Customer

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