Erika Pineda
Erika Pineda at Mercedes-Benz of Boston

Erika Pineda

Commercial Vehicles Service Consultant

Mercedes-Benz of Boston

259 McGrath Hwy
Somerville, MA 02143

4.8
55 Reviews
4.8

55 Reviews

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55 Reviews of Erika Pineda

March 25, 2025

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Employee Rating

Great customer service and they made sure everything was addressed before and after my purchase. More

by omjim24
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Zac Zhang

Mar 26, 2025

Mercedes-Benz of Boston responded

We're happy to hear you had a great experience with our Mercedes-Benz of Boston team! Thanks so much for your business and please don't hesitate to reach out if we can be of service again in the future!

February 24, 2025

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I enjoy going the Somerville Dealership because my car advisor Schneider values me as a customer. He sends service reminders constantly and goes above and beyond to help customers. He is very professi More

by Beatrice Falaise
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Schneider Limose , Garrison Jean Baptise

Feb 24, 2025

Mercedes-Benz of Boston responded

Beatrice, it's wonderful to hear that Schneider has been providing you with exceptional service at Mercedes-Benz of Boston. We're delighted you're enjoying your new station jeep wagon and appreciate your continued trust in us!

January 29, 2025

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This dealership is a first class operation from top to bottom…..exceptionally professional yet cordial ! More

by vinferrara1
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Workmanship
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Recommend Dealer
Yes
Jan 29, 2025

Mercedes-Benz of Boston responded

We're delighted to hear that you found Mercedes-Benz of Boston to be a first-class operation! Thank you for the kind words, and we look forward to serving you again in the future.

January 13, 2025

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Fantastic service. They did the job quickly. Kept me notified on their progress. Made sure my car was clean when they were finished. More

by mjocelyne
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Workmanship
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Recommend Dealer
Yes
Jan 14, 2025

Mercedes-Benz of Boston responded

We're delighted to hear you had a fantastic experience with our team at Mercedes-Benz of Boston. Keeping you informed and ensuring your car is spotless are top priorities for us. Thanks for the review!

January 04, 2025

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Great customer service ,excellent experience, very nice group of people . I would definitely recommend to all. More

by Ed1506
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Recommend Dealer
Yes
Jan 06, 2025

Mercedes-Benz of Boston responded

Thank you for the glowing review! We're delighted to hear that our team at Mercedes-Benz of Boston provided excellent service. We appreciate your recommendation and look forward to serving you again in the future!

November 18, 2024

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Helpful on the phone and in person. Good information on our repair. We will be back! More

by jplassmann
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Schneider Limose

Nov 19, 2024

Mercedes-Benz of Boston responded

We're so glad our Mercedes-Benz of Boston team could provide such helpful assistance! Thanks so much for the review. We look forward to serving you again in the future!

September 25, 2024

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The Team was helpful friendly. Ready for my arrival and provided a good explanation of the work and associated costs. The van was ready on time. More

by Scott M
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Recommend Dealer
Yes

Other Employees Tagged: Michael Wetzonis

Sep 25, 2024

Mercedes-Benz of Boston responded

Scott, we're glad to hear our team at Mercedes-Benz of Boston provided you with a smooth and informative experience. Thanks for sharing your feedback!

September 19, 2024

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Great customer service, time consideration was important. Very professional! Very welcoming. Education on services provided More

by Bfern
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Recommend Dealer
Yes
Sep 20, 2024

Mercedes-Benz of Boston responded

Bfern, we're delighted to hear you had a positive experience with our team at Mercedes-Benz of Boston. Thanks for highlighting the professionalism and welcoming atmosphere!

September 11, 2024

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I wanted to take a moment to share my positive experience with the service I received on my Mercedes, which is now seven years old. Thanks to the excellent care over the years, it drives like it was just man More

by MTD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Schneider Limose

Sep 11, 2024

Mercedes-Benz of Boston responded

We're delighted to hear that Schneider and Erica have consistently provided top-notch service for your vehicle here at Mercedes-Benz of Boston. Thank you for sharing your positive feedback. We look forward to continuing to serve you in the future!

May 11, 2024

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Employee Rating

The service was super fast and also the quality of the service. And I also want to say that the people who helped me were very professional and honest, the Van still had a warranty and I didn't know, but More

by socratescamila0717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Wetzonis

May 13, 2024

Mercedes-Benz of Boston responded

We're glad to know you had a positive experience with our team at Mercedes-Benz of Boston. It's great that they were able to help with your warranty coverage! Thanks for the review and take care!

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