Patrick Titshaw

I had an outstanding experience during my recent service visit. The staff was welcoming, professional, and genuinely attentive. Patrick, the service advisor, took the time to clearly explain everything, kep visit. The staff was welcoming, professional, and genuinely attentive. Patrick, the service advisor, took the time to clearly explain everything, kept me updated throughout the process, and made sure all my questions were answered. The work was completed efficiently and on schedule. The car came back running perfectly—cleaner than when I dropped it off, which was a nice touch. It’s clear the team takes pride in both their technical expertise and customer care. Highly recommend to anyone looking for reliable, transparent, and top-notch service! More

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I was very impressed by the turn around time for an unexpected repair of my Smart Car. On Monday, the engine light turned on, and I called the dealer. The problem was an air valve stuck open. I deli unexpected repair of my Smart Car. On Monday, the engine light turned on, and I called the dealer. The problem was an air valve stuck open. I delivered the car Tuesday morning. The dealer provided an Uber to get me home. I received a text on Wednesday afternoon saying the repairs were complete and providing a link for an Uber ride to the dealer. Post repair, the car is running smoother than it has in a long time. More

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Patrick is awesome to work with. He’s super responsive, keeps everything moving, and always gets my car back to me quickly. He explains what’s going on without overcomplicating thing He’s super responsive, keeps everything moving, and always gets my car back to me quickly. He explains what’s going on without overcomplicating things and makes the whole service process easy and stress-free. Highly recommend working with him. More

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Patrick is a customer person: communicate and explain auto issues to clients for easy understanding. Excellen patience. auto issues to clients for easy understanding. Excellen patience. More

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I trust this Mercedes-Benz of Boston to keep my 16-year old Smart ForTwo car on the road and running well. old Smart ForTwo car on the road and running well. More

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The dealership is very profesional. I always happy about anything they do for me. I say a big thank to my service adviser sir Patrik. I always happy about anything they do for me. I say a big thank to my service adviser sir Patrik. More

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Our experience was again to class as is the case. Patrick is an excellent service manager, who is helpful and understanding. Patrick is an excellent service manager, who is helpful and understanding. More

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I bought my SMART car ten years ago from Mercedes-Benz of Boston and have all of my services done there. Though SMART cars are longer sold, they continue to service my vehicle and been very accommodating. Ha Boston and have all of my services done there. Though SMART cars are longer sold, they continue to service my vehicle and been very accommodating. Hat's off to Patrick, my Service Representative, who usually handles my cases - a great staff member! More

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The customer service at the Mercedes-Benz of Boston, located in Somerville, MA, is to be commended for their professionalism and timely service. I recently took my car there for it’s first service and i located in Somerville, MA, is to be commended for their professionalism and timely service. I recently took my car there for it’s first service and i was extremely pleased with everyone who helped me, I highly recommend this place to anyone who is interested in buying a car and services. More

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Always great service and amazing staff very welcoming Mike Robinson always makes sure I’m taking care of as well as the loaner department and the floor staff soon as you drive in 👍 Mike Robinson always makes sure I’m taking care of as well as the loaner department and the floor staff soon as you drive in 👍 More

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