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Erik Carr
Erik Carr at Niello Audi
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Erik Carr

Assistant Service Manager

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.9
36 Reviews

Dealership Experience

13 yrs, 8 mos

4.9

36 Reviews

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36 Reviews of Erik Carr

September 16, 2024

Dealership Rating
Employee Rating

Such a professional dealership and very trustworthy. And Cain is the best. He has kept checking in with me over the years. So glad I can rely on Niello for sales and service. More

by TIFFANIANDRADE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter, Scott Bunker

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Sep 16, 2024

Niello Audi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cain and our team, and we look forward to working with you again. Aaron Thetford General Manager athetford@niello.com

May 27, 2024

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Employee Rating

Great experience buying and maintaining our two vehicles here. They make the process easy and fast. More

by CA_8114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Rajan

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May 29, 2024

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

May 03, 2024

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Employee Rating

Erik Carr is great. Very service oriented and transparent about the state of my vehicle. More

by MIGHTYKONG.KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Rajan

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May 04, 2024

Niello Audi responded

Thank you so much for your kind words for Erik, and for taking the time to leave us this wonderful feedback! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

March 09, 2024

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Employee Rating

Customer-oriented. Excellent and personable service. I recommend this dealership for sales and service with no reservation. More

by rhbardales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Bunker, Jason Rajan

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Mar 11, 2024

Niello Audi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 08, 2024

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Employee Rating

This dealership has an excellent service and they are always very helpful, friendly, and knowledgeable. I can have someone drop my car off and trust that the service representative will take care of my v More

by TVONGVIRATH5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Bunker, Omead Anwar, Hector Guadamuz, Jennifer Lowenstein

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Feb 08, 2024

Niello Audi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 25, 2024

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Employee Rating

Very friendly knowledgeable, no surprises! My car was done in time, and no issues after More

by ruthtesar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2024

Niello Audi responded

Thank you for taking the time to share your thoughts on working with our team, Ruth. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 11, 2024

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Employee Rating

Your Customer care team are my cars best friends. Great service, great communications. I trust their advice. More

by lmalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Rajan

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Jan 11, 2024

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 07, 2024

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Employee Rating

I had not been to the service department for several years. The changes they have made have improved the ease of making service appointments. Erik is always responsive and helpful in answering my questi More

by MyQ5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2024

Niello Audi responded

Thank you for your business and this review. We're happy to hear Erik and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 05, 2024

Dealership Rating
Employee Rating

The service department is prompt and do a great job. The parts department seems challenged. I ordered a spare tire several weeks ago and they said it would take a couple of days. No feedback to date? More

by bertrand916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dain Bryant

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Jan 05, 2024

Niello Audi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 04, 2024

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Employee Rating

Timely provided repair for me with accurate estimate and quality work. I am a Happy Camper. More

by wsheisler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omead Anwar, Dain Bryant, Jason Rajan

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Jan 05, 2024

Niello Audi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

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