Eric Smalley | Page 3

They had my vehicle for a total of 80 days and 42 days after the engine came in. While installing the engine, they fried my PCM and tried to get me to pay for it. Wasn’t until after I spoke with the manag after the engine came in. While installing the engine, they fried my PCM and tried to get me to pay for it. Wasn’t until after I spoke with the manager and I explained that the original day I brought my vehicle to them, they never mentioned an issue with the PCM. The manager told me this was common issue and was trying to get Ford to pay for it but yet Ford did not pay for it. Service advisor was horrible with communication. I found out through my own research, I could contact Ford myself to get financial assistance with the repair since it was so expensive and the service advisor never told me I could do that. When I finally got my vehicle back, it was dirty, they left a tool, dirty oily rag, and panel to my vehicle uncovered with the cover in the floor. Also a small amount of money was missing out of my center console. Would never recommend this dealership. More

by DMLUSTY87 Verified Customer Verified Customer

Print

Everyone was polite, kind, helpful and very professional. It was one of the nicest experiences I've ever had at a car place. Bonus, they even washed some of my husbands oilfield dirt off the car and I saw th It was one of the nicest experiences I've ever had at a car place. Bonus, they even washed some of my husbands oilfield dirt off the car and I saw the pretty color again. Thanks y'all, Lori Keys More

Print

My entire experience with the dealership was very positive. My only disappointment was my tires were not checked and inflated to factory recommendation after being rotated. Thank you! positive. My only disappointment was my tires were not checked and inflated to factory recommendation after being rotated. Thank you! More

Print

Went in w/o an appointment. Was greeted nicely and they took my vehicle in and made repairs in a timely manner at a decent price. Was greeted nicely and they took my vehicle in and made repairs in a timely manner at a decent price. More

Print

Everyone at the dealership was very courteous and knowledgeable. The valet service was especially convenient - brought me home while the Explorer was being worked on and then delivered it to my house knowledgeable. The valet service was especially convenient - brought me home while the Explorer was being worked on and then delivered it to my house that afternoon. More

by msum212 Verified Customer Verified Customer

Print

Really appreciate the hospitality and support this store has a great service department will be back has a great service department will be back More

Print

Melissa did great work and fixing my vehicle and making sure everything was good on it sure everything was good on it More

Print

Melissa in service department is awesome. Got me in and out fast.. they had to order the part but turnaround was fast.. Got me in and out fast.. they had to order the part but turnaround was fast.. More

Print

I relocated to the area 8 years ago. In 2016 I started utilizing the dealership named Mike Brown Ford to service my vehicles Ownership changes to Shottenkirk Ford Granbury. I had read a In 2016 I started utilizing the dealership named Mike Brown Ford to service my vehicles Ownership changes to Shottenkirk Ford Granbury. I had read a few negative reviews after the ownership change and took them with a grain of salt. An opinion is just that an opinion. Not everyone will have the same experience. I am very happy to say I have been very pleased with the service they provide. I am thankful that I live close enough that they can take me home while my vehicle is being serviced and pick me up for my return. Matt was my service guy today. He communicated with me via text keeping me updated as to vehicle status and what repairs were being done. Excellent customer service. And a new offer was available to me. They would come get my vehicle, make the repairs and return to me. I didn't even have to leave my house. Recovering from a total hip replacement I found this to be a blessing. Again, exceeding customer expectations. I will continue to use them for all repairs, future vehicle purchases and refer to family and friends. More

Print

Tyler was extremely customer friendly and very helpful with our car issue. He gave us great information on our problem and how they could help us. with our car issue. He gave us great information on our problem and how they could help us. More

Print