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Elizabeth French
Elizabeth French at Norm Reeves Honda Superstore North Richland Hills
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Elizabeth French

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.6
143 Reviews
4.6

143 Reviews

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143 Reviews of Elizabeth French

November 18, 2024

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Employee Rating

Michael was very friendly and helpful, I will be using him as my service advisor from now on. The dealership itself is always spotless. More

by Palchavez97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright

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Nov 18, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Michael will be so pleased to see this review! Thanks for letting us know about your experience coming in for service for your Honda. We hope to serve you again!

November 14, 2024

Dealership Rating
Employee Rating

Very nice dealership with lots of Honda's to choose from. I had a very favorable experience with each person with whom I interacted; Saul, my salesman, Phil, sales manager, Elizabeth, service manager, Angel, More

by Gary Don
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yvette Garza, Angel Flores, Saul Leyva, Eric Ochoco , Phil, Macon, Harry

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Nov 14, 2024

Norm Reeves Honda Superstore North Richland Hills responded

That sounds like an excellent car-buying experience, Gary! We congratulate you on your new Honda, and thank you for all the praise for our team, including Saul, Phil, Elizabeth, Angel, Harry, Eric, and Yvette. If you need service in the future, keep us in mind!

November 14, 2024

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Employee Rating

This is the 3rd survey I’m filling out. One more survey request, I’m going to sue you More

by Donkim233
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Hannah Pearson, Michael Lindley, Nate Franklin, Issac Moya, Angel Flores, Frank Raja, Scott Gerlikoviski , Tommy

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Nov 15, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your feedback, Don. We send out surveys periodically to ensure that we're staying on track for service. If you would like to be removed from the list, please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com. Thank you.

November 10, 2024

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Employee Rating

Norm Reeves service center had friendly service and good follow up. They also provided a vehicle that I could use while my vehicle was being repaired. More

by tpool6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Totten, Richard Sanchez , Amanda Fritts

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Nov 11, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that you could take advantage of a loaner car while waiting for your car to be repaired. We want you to be able to keep up with your daily routine. Thanks for letting us know, and we hope to serve you again!

November 08, 2024

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Employee Rating

Tristan always takes great care of my vehicles. And every time the work is completed faster that I anticipated. More

by halesO129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hailey Owens, Tristian Rivas

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Nov 11, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We will thank Tristan for you! Sounds like he does a great job in taking care of your Honda vehicles. Thank you, and we look forward to serving you again!

November 07, 2024

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Employee Rating

We have always received expert service completed in a timely manner. The service staff is friendly and welcoming. More

by Kater13191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright, Rhett Valentine, Allen Vinson, Mario Vasquez

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Nov 07, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your loyalty to our service center, Kate! Thanks for bringing your Honda by and letting us know how our service staff handled your repairs. See you next time!

November 07, 2024

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Employee Rating

Very polite and respectful customer service representative. Nice and cool waiting area. Very friendly staffs More

by manischand30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Garcia

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Nov 07, 2024

Norm Reeves Honda Superstore North Richland Hills responded

What a nice review! We're happy that you had a great experience when bringing your Honda in for service and that you felt comfortable in our waiting area. Thank you, and we can't wait to serve you again!

November 07, 2024

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Employee Rating

I have always been able to get an appointment when ever I needed to get one. More

by Keehrw.V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2024

Norm Reeves Honda Superstore North Richland Hills responded

That's important--to be able to get service for your Honda when it's needed! Thanks for letting us know, and feel free to schedule your next one online if you haven't tried it out yet.

November 07, 2024

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Employee Rating

Appt was at 5:30 on Friday. Felt rushed . Hope oil was changed properly. Was also amazed at the increase in cost of the oil change. Jeeezzz! Otherwise, no issues. Workers we More

by Tsmiles1896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Franklin, Angel Flores

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Nov 08, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that your experience with our team went well although you felt rushed. We will take these comments into consideration as well as the cost. Thanks for the feedback, and please let us know what else we can do for you!

November 05, 2024

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Employee Rating

Great Customer Service! Appreciate the hard work into diagnosing the problem with my CRV. Thanks! More

by Josel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that your Honda CR-V received the service that it needed to get you back on the road, Josel! Please let us know what we can do to provide you with a five-star experience next time. Thank you!

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