Elizabeth French
Elizabeth French at Norm Reeves Honda Superstore North Richland Hills
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Elizabeth French

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.6
134 Reviews
4.6

134 Reviews

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134 Reviews of Elizabeth French

November 05, 2024

Dealership Rating
Employee Rating

Great Customer Service! Appreciate the hard work into diagnosing the problem with my CRV. Thanks! More

by Josel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 31, 2024

Dealership Rating
Employee Rating

I received a fantastic customer service from your entire staff. I would like to thank you Tommy Litmixay for his wonderful customer service. More

by Ali Ghandi
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 01, 2024

Norm Reeves Honda Superstore North Richland Hills responded

That sounds awesome, Ali! We thank you for sharing your experience with Tommy right her and providing us a five-star rating. We can't wait to see you again!

October 29, 2024

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Employee Rating

I always receive great service here. And I appreciate the car washes each time I have the car serviced. More

by Morrisnan
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 30, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you always returning for service, Morrisnan! We're happy that your Honda received the service that you were expecting. Thank you, and we'll see you at your next appointment! Remember to check out our service specials page.

October 27, 2024

Dealership Rating
Employee Rating

Michael Wright performed great customer service as usual. The service department is always fast and courteous. Norm Reeves dealership is always a nice place to visit while you get your car serviced. The café More

by Elmotownsend009
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 28, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that you've made yourself at home in the cafe while you wait for service, Elmo! Thanks for the compliments for our service team, especially Michael, and we're thrilled to service you again.

October 22, 2024

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I think highly of the service dept but not so much the sales. Was there the other day and looked at a new car and couldn’t Get much help from anyone More

by gkgamblin
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Yvette Garza , Anthony garcia

Oct 23, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the feedback on your sales visit to our dealership, gkgamblin. We understand your frustration about the customer service you experienced, and we will be addressing the issues you faced with our sales team. Thanks for the positive words for our service department, and we hope to provide you with a satisfying experience in the future!

October 21, 2024

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Employee Rating

Thanks but no thanks I do not want to review norm reeves honda super store More

by Scottgerlikovski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 23, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We'd like to learn more about your experience, Scott. That way, we can address any issues that you faced and make improvements. If you'd like to discuss your concerns with us, please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com . Thank you!

October 20, 2024

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Everyone was so nice and they made sure that I was treated like family and they also got my car to me very quickly More

by Kacie Giles
Service Price Transparency
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Recommend Dealer
Yes
Oct 21, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the perfect rating! Our team is always ready to assist you.

October 19, 2024

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Employee Rating

Had a wonderful experience with Tyree Bell sells rep. And would like to give a big shout out to Derek in financing for going each and every question me and my wife asked and showing us in the paperwork n More

by Erickscott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 21, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the excellent feedback! It's great to hear that Tyree and the rest of the team made your visit better with excellent service. We’re always ready to assist you with your future needs.

October 18, 2024

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Employee Rating

Waiting time is not reasonable and your employees notice customers are standing around and waiting for some kind of response or answer to their questions but no one will ask you may I help you or why are yo More

by adamwaterfalls
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your feedback. Our goal is to provide the quality customer service that you deserve and we are always looking to improve. We will take this feedback and hope to be able to help you in the future.

October 18, 2024

Dealership Rating
Employee Rating

The store is good but I’ve been having some problems with my car and sometimes it’s just hard to communicate with the people who works there, but any other than that it’s good More

by carloscasta1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your five-star review! We appreciate the feedback and hope to help you with your future service needs.

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