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Elizabeth French
Elizabeth French at Norm Reeves Honda Superstore North Richland Hills
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Elizabeth French

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.6
179 Reviews
4.6

179 Reviews

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179 Reviews of Elizabeth French

March 04, 2025

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Employee Rating

The service advisors are always professional & courteous. They promote from within and do not appear to have a lot of turnover. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Garcia

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Mar 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We value our service employees and value your review, Lee! We're glad that your service experience went so well. If you need anything else from us, please reach out. Thank you!

March 04, 2025

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Employee Rating

I bring my Pilot here because the service is great. My service advisor, Anthony, is very good at explaining things and communicates as much as needed. Highly recommend him! More

by Landasm
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harry Whitworth

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Mar 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you bringing your Honda Pilot in for service all the time! That's very flattering and especially for Anthony. We're pleased that he makes sure that you understand the service that your SUV needed and/or received. Thanks so much, and we'll see you next time!

March 03, 2025

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Quick and easy service. Treated with respect and care. Mechanics in the service bay really know their stuff so I trust them with my vehicle More

by polycarpmogendi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristian Rivas, Harry Whitworth, Frank Raja , Kaylynne B

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Mar 03, 2025

Norm Reeves Honda Superstore North Richland Hills responded

It's nice that our service team has been recognized for their expertise! This will give them a lot of pride to confidently perform service for all of our customers. Thanks for the praise, and we'll be here when you need us!

February 26, 2025

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Excellent customer service! They finished my car earlier than promised and fixed all the issues. Management and service advisor very professional and knowledge. I have a Toyota More

by Kiko84
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Flores

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Feb 26, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We're flattered that you prefer our Honda dealership to service your Toyota Camry! This confirms that we're capable of taking care of any make and model, and we welcome you to return any time. Thanks so much, and we look forward to serving you for many more miles and years to come!

February 26, 2025

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They are always answer all my questions and the service is pretty quick for how busy they are! More

by Pretty_Nikol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Flores , Zackary Frausto

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Feb 26, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Even though we're busy, Nikol, we always have time for our customers! We're pleased that has been your experience with us. Hopefully, we can provide you with the same high level of service next time. Feel free to schedule your next appointment online. Thnak you!

February 26, 2025

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Helping their customers each and every day to make sure they are comfortable working with Norm Reeves Honda. More

by wasimashar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristian Rivas, Angel Flores

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Feb 26, 2025

Norm Reeves Honda Superstore North Richland Hills responded

That's nice to hear! We want our customers to be happy and satisfied with the services we provide. If you choose to wait for your car, remember that we have a fantastic coffee and beverage bar you can enjoy in our waiting area. Thanks so much!

February 26, 2025

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Employee Rating

Norm reeves lacks in service and communication. They throw parts at a problem instead of properly diagnosing the vehicle, then they expect you to pay for their trial and error unless you speak up. More

by Mbuckleymarkos
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nicholas

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Feb 26, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We're disappointed that you have been dissatisfied with the service that your Acura has received at our dealership. Since we value you as a customer, we'd like to discuss these issues with you. Please reach out to our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com. Thank you!

February 23, 2025

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Norm Reeves Honda always takes great care of my 2018 Civic. They're thorough and patient with my questions. Thank you! More

by Melinda.Meadows10
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Hannah Pearson, Richard Sanchez, Tristian Rivas, Mario Vasquez, Angel Flores, Frank Raja

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Feb 24, 2025

Norm Reeves Honda Superstore North Richland Hills responded

After nearly seven years, we're pleased that your 2018 Honda Civic is still running well, Melinda! We're happy that we could be a part of that and hope to partner with you on service for the long haul. Thanks for sharing, and we'll see you next time!

February 07, 2025

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The service advisors are very professional and they keep you informed while your vehicle is in surface More

by cmthomas1204
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zackary

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Feb 10, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Information is power as they say! We're glad that you felt well-informed so that you know what will be next on the table for your car. Thanks for the five-star review, and we welcome you to return at any time!

January 31, 2025

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The service dept was very efficient in doing the recall work on my car - and they washed it too! More

by Susanmeador
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick, Tommy

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Jan 31, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Recall repair with a wash sounds great, Susan! We appreciate you sharing your service experience, and we think you'll feel more confident about driving around town in your Honda now. If you need service in the future, please feel free to schedule you appointment online. Thank you!

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