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Edwin Chan
Edwin Chan at Tom Clark Auto Park

Edwin Chan | Page 13

Assistant Service Manager

Tom Clark Auto Park

3906 I-35E South
Denton, TX 76210

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4.8
374 Reviews
4.8

374 Reviews

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374 Reviews of Edwin Chan

February 08, 2025

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Employee Rating

Edwin, my service advisor, was super helpful and very communicative. I felt like I was in great hands with him. If I have any other issues in the future, I hope to work with him again. Thank you! More

by EVANMBURKE
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Recommend Dealer
Yes
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Feb 10, 2025

Tom Clark Auto Park responded

We truly appreciate your kind words about your experience at James Wood Chevrolet Denton. It's great to hear that you found our service advisor helpful and communicative. We look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

February 08, 2025

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In and out in a timely manner. Never spoke with my service rep while I was there. More

by laura brewer
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Recommend Dealer
Yes
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Feb 11, 2025

Tom Clark Auto Park responded

Thank you for your feedback. We appreciate your experience at James Wood Chevrolet Denton and are glad to hear you were in and out in a timely manner. Your feedback regarding communication is important, and we encourage you to contact us directly so we can address this and improve our service. We look forward to seeing you again! Sincerely, James Wood AutoPark Management | 940-591-9663

February 06, 2025

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My contact, Edwin, was very attentive and helpful. My visit was great in the waiting area and comfortable. The extended time to complete the update was very very long. More

by mcharley
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Recommend Dealer
Yes
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Feb 08, 2025

Tom Clark Auto Park responded

Thank you for your feedback! We're glad to hear that Edwin provided you with attentive and helpful service during your visit. We strive to create a comfortable environment at James Wood Chevrolet Denton, but we understand that the extended wait time was not ideal. Your concerns are important to us, and we appreciate you bringing them to our attention. If there's anything more we can do, please don't hesitate to reach out. We look forward to serving you again! Sincerely, James Wood AutoPark Management | 940-591-9663

February 05, 2025

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Good work, no pressure to add more procedures, decent time waiting, easy checkout with good explanation of charges. More

by MIKEANDPATSABO
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Recommend Dealer
Yes
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Feb 08, 2025

Tom Clark Auto Park responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at James Wood Chevrolet Denton. It's great to know that our team provided a pressure-free environment and clear explanations during your checkout. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

February 01, 2025

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The install of my tonneau was completely wrong. I had tried for months to get the truck to get in for the shotty install job and also needed a loan vehicle so I could drive to a from work. The de More

by CH
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Service Time
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Recommend Dealer
No
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Feb 04, 2025

Tom Clark Auto Park responded

Thank you for sharing your experience. We appreciate your feedback and understand the frustration you've faced with the installation of your tonneau cover and the issues regarding a loan vehicle. We strive to provide the best service at James Wood Chevrolet Denton and will take your concerns into consideration as we work to improve our processes. If you'd like to discuss this further, please reach out to us directly. We hope to have the opportunity to regain your trust in the future. Sincerely, James Wood AutoPark Management | 940-591-9663

Feb 03, 2025

Tom Clark Auto Park responded

Hello, please provide us with your name and number so we can assist you further. Thank you.

January 27, 2025

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Edwin was great. Appreciate him taking the time at the end of the day to look at my vehicle and see if it was fixable. More

by SAMBURKE121
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Recommend Dealer
Yes
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Jan 27, 2025

Tom Clark Auto Park responded

Thank you for your wonderful review! We’re delighted to hear that Edwin took the time to assist you with your vehicle at James Wood Chevrolet Denton, especially at the end of the day. Your appreciation means a lot to us, and we look forward to helping you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

January 26, 2025

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Always a pleasant experience at James Wood. Edwin is amazing and always makes sure I understand exactly what needs to be done. I have had the pleasure of watching him work with several people More

by lbrown76
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Service Time
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Recommend Dealer
Yes
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Jan 27, 2025

Tom Clark Auto Park responded

Thank you so much for your kind words! We're thrilled to hear that you always have a pleasant experience at James Wood Chevrolet Denton. Edwin is truly dedicated to providing excellent service, and we’re glad to know he has made such a positive impact during your visits. We appreciate your support and look forward to seeing you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

January 24, 2025

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Employee Rating

The service I requested was for an oil change and tire rotation. Unfortunately after entering the freeway I received a Tire pressure warning message. That should never have happened. A technician did not More

by SGARCIAJR1950
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Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

Tom Clark Auto Park responded

Thank you for sharing your experience with us. We appreciate your feedback on the oil change and tire rotation service at James Wood AutoPark. Your concerns regarding the tire pressure warning and potential loose lug nuts are important, and we encourage you to contact us so we can investigate the issue further. Maintaining our high standards of service is a priority, and we want to ensure your vehicle is safe. Thank you again for your input, and we look forward to resolving this matter for you. Sincerely, James Wood AutoPark Management | 940-591-9663

January 24, 2025

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Very good service, Samantha is excellent at her job, says what she will do and does that. More

by wniverson
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Oliphant

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Jan 27, 2025

Tom Clark Auto Park responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at James Wood Chevrolet Denton. It's wonderful to know that Samantha provided you with excellent service. We appreciate your feedback and look forward to seeing you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

January 22, 2025

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Employee Rating

Edwin was extremely helpful and informative. I will definitely return in the future always have a good experience there More

by DAGRINCH06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2025

Tom Clark Auto Park responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our team at James Wood Chevrolet Denton helpful and informative. We appreciate your loyalty and look forward to assisting you again in the future. Don't hesitate to share your positive experience with others! Safe travels! Sincerely, James Wood AutoPark Management | 940-591-9663

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