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Doug Spivey
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24 Reviews
24 Reviews
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24 Reviews of Doug Spivey
February 20, 2025
I WOULD NOT RECOMMEND THIS DEALERSHIP. 9 MONTHS HAVING MY VEHICLE, THEY CALL AND SAY ITS READY. I GO TO PICK IT UP AND THE CHECK ENGINE LIGHT IS ON. THE COOLANT PUMP WAS OUT. THIS DEALERSH 9 MONTHS HAVING MY VEHICLE, THEY CALL AND SAY ITS READY. I GO TO PICK IT UP AND THE CHECK ENGINE LIGHT IS ON. THE COOLANT PUMP WAS OUT. THIS DEALERSHIP PUT AN OLD COOLANT PUMP ON A BRAND-NEW MOTOR. I PERSONALLY, WOULD HAVE CALLED THE CUSTOMER TO ASK IF THEY WANTED A NEW PUMP ON A NEW MOTOR. IT WAS A NIGHTMARE. ZERO FOLLOW UP CALLS, THE SERVICE TECH WOULD NOT RETURN CALLS OR ANSWER THE PHONE. ONCE I FINALLY GOT UPSET THE SERVICE MANAGER STEPPED UP (DOUG) THANK YOU.. More
by mikejames0
Verified CustomerOther Employees Tagged: Jared Laska
February 19, 2025
I recently had the pleasure of working with Jarrett Abel in the service department, and I can confidently say he is one of the most knowledgeable and professional advisors I have encountered in recent years in the service department, and I can confidently say he is one of the most knowledgeable and professional advisors I have encountered in recent years. From the moment I arrived for my scheduled appointment, Jarrett was ready to assist. He had a service loaner car waiting for me, anticipating my busy schedule for the day. Not only did he promptly confirm all of my vehicle’s mechanical issues, but he also double-checked my contact information to ensure everything was accurate before I left. Throughout the day, Jarrett kept me informed with clear and timely updates, making sure I knew when my vehicle would be ready. What impressed me the most was how Jarrett balanced communication and affordability. He was able to provide affordable repairs while ensuring everything was done quickly and efficiently. If you’re looking for excellent service, I highly recommend booking your next appointment with Jarrett Abel! More
by kenwmoore
Other Employees Tagged: Jarrett Abel
February 14, 2025
James Wood AutoPark is one the best dealerships around. The service department is awesome. Way to go guys thanks again. The service department is awesome. Way to go guys thanks again. More
by STEVENSTJOHN76
Other Employees Tagged: Brandon Stolp, Gavynn Norris
January 10, 2025
Rachel always does an absolutely fantastic job when I take my vehicles in for service! take my vehicles in for service! More
by drichey1965
Other Employees Tagged: Brandon Stolp, Rachel Alvey
December 04, 2024
Edwin and Doug were excellent at servicing my GMC on a Friday morning with very little wait time. Friday morning with very little wait time. More
by kenwmoore
Other Employees Tagged: Edwin Chan
November 03, 2024
Customer waiting area is nice. However, Customer Service is very poor. When you schedule a Service for a specific item. Being told after arriving that the time is for the servic However, Customer Service is very poor. When you schedule a Service for a specific item. Being told after arriving that the time is for the service writer to log in your car and set up the mechanic to do the work. My appointment was for an item that takes less than one hour for completion. I was there 3 hours and left without taking advantage of your. "Free Carwash" because I had already been there 3 HOURS. Please rethink your procedures. MY TIME IS ALSO VALUABLE!!! More
by BCAYBEADS
Other Employees Tagged: Jeff Horn, Jason Gattenby, Denny Aldridge, Will Lewis, Mike Loch, Alex Gipson, Roger Musgrove, Russ Ellis, Jessie McWilliams
October 31, 2024
Very responsive to email and phone calls. Great followup and help in scheduling hotels for an out of town purchase. We would make the 1000 Mike drive again to purchase from this dealership Great followup and help in scheduling hotels for an out of town purchase. We would make the 1000 Mike drive again to purchase from this dealership and JT More
by sherwood.gwen
Other Employees Tagged: Greg Spurgeon, Matt Taylor, TJ Smith
October 09, 2024
I've bought vehicles and used James Wood's Service for over a decade. I'm very happy, but do wonder why the standard service appointments take so long. An oil change and a tire rotation shouldn't take 3 t over a decade. I'm very happy, but do wonder why the standard service appointments take so long. An oil change and a tire rotation shouldn't take 3 to 4 hours. I will keep coming back. More
by bob@delta-v.com
Other Employees Tagged: Christopher Douglas, Franklin Wood, Taylor Adams, Rachel Alvey
September 24, 2024
Excellent service! !! Excellent excellent excellent excellent customer service by all the team members and excellent !! Excellent excellent excellent excellent customer service by all the team members and excellent More
by LARRYDLEWIS24
Other Employees Tagged: Gavynn Norris
August 09, 2024
Without a doubt, Gavynn Norris and Doug Spivey in the service department surpass the others I have dealt with at different dealerships. I have been bringing my vehicle to them for years and will continue service department surpass the others I have dealt with at different dealerships. I have been bringing my vehicle to them for years and will continue to do so as long as they are there. More
by kenwmoore
Other Employees Tagged: Gavynn Norris
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