Dion Grace
Dion Grace at BMW of Orland Park

Dion Grace

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.6
149 Reviews
4.6

149 Reviews

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149 Reviews of Dion Grace

June 29, 2025

Dealership Rating
Employee Rating

Very bad technical support addressing issues. Not even get back to me explaining way resolution More

by ARWADATIYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 01, 2025

BMW of Orland Park responded

We’re sorry to hear about your experience and apologize for the lack of communication. Your concerns are important to us, and we’d appreciate the opportunity to make things right. Please reach out to our management team so we can assist you directly. Brian Coster 708-460-4545 Best Wishes, BMW Of Orland Park

June 26, 2025

Dealership Rating
Employee Rating

Dion always delivers great customer service with a smile and he genuinely cares for his customers. The dealership itself and the service area is welcoming and comfortable while you wait on your vehicle. I e More

by LEANNEMULLERWHARTON
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

BMW of Orland Park responded

Leanne, we're thrilled to know you appreciate our welcoming atmosphere and peaceful surroundings at BMW of Orland Park. Thank you for sharing your experience with Dion and the team!

June 22, 2025

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Employee Rating

Routine maintenance on the X3 for Brake fluid. The service time was reasonable. Mr. Dion Grace had all the notes. More

by NONAPARAMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2025

BMW of Orland Park responded

Thank you for sharing your experience with us at BMW of Orland Park! We're glad to hear that the service time met your expectations and that Dion was attentive to all the details. We look forward to assisting you again in the future!

June 19, 2025

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I always have a pleasant experience at BMW Orland Park. Super professional and helpful staff. More

by KRETTOVASIMONA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Will Ohara

Jun 20, 2025

BMW of Orland Park responded

Thank you for your kind words! We’re so glad to hear that you consistently have a pleasant experience with us. Our team takes pride in being professional and helpful, and it means a lot to know that it shows. We truly appreciate your continued support! Best Wishes, BMW Of Orland Park

June 15, 2025

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Job was completed in a timely manner. Thanks Dion for getting me a ride home. More

by RJW727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2025

BMW of Orland Park responded

Thanks for choosing BMW of Orland Park! Dion and the team wish you smooth, safe miles ahead.

June 11, 2025

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Employee Rating

My experiences with BMW of Orland are always good. Dion and Connor were very helpful, treated me with respect, and made me feel like my business matters. It was also very nice to meet my new Sales Pro More

by KATAGGIE444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Connor, Joe McFadden

Jun 11, 2025

BMW of Orland Park responded

Thank you for sharing your positive experience with us at BMW of Orland Park! We're delighted to hear that Dion, Connor, and Joe made you feel valued and respected. We look forward to continuing to provide excellent service in the future!

June 11, 2025

Dealership Rating
Employee Rating

As always, Dion was tremendous and extremely helpful. Along with Conor on dealing with the loaner car. BMW of Orland Park is truly amazing. More

by JPerfetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

BMW of Orland Park responded

We're delighted to hear that Dion and Conor provided you with such excellent service at BMW of Orland Park. Thank you for your kind words!

June 11, 2025

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Employee Rating

Quick and easy service, I went in for a basic oil change. Dion was great to work with. More

by NICOLASDONATO
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 12, 2025

BMW of Orland Park responded

Thank you for sharing your positive experience! It's great to hear you enjoyed working with Dion at BMW of Orland Park. Safe travels ahead!

June 08, 2025

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Employee Rating

My 8am appointment was extremely busy! I sat in line til service opened and. Then people were running in to get taken care of and not enough staff for the amount of 8am appointments. I had More

by RGSMILE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

BMW of Orland Park responded

Thank you for sharing your experience. We’re sorry to hear about the wait and the feeling of disorganization during your 8am appointment. We strive to provide efficient and seamless service, especially during busy times, and we regret we missed the mark this time. Your feedback is important, and we’ll share it with our team as we work to improve our scheduling and staffing to better serve our customers. We appreciate your patience and hope your next visit is much smoother. Best Wishes, BMW Of Orland Park

June 07, 2025

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Employee Rating

It was very clean and the staff is extremely attentive and friendly. Everyone is very helpful More

by EVA8GB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

BMW of Orland Park responded

Thank you for the kind words! We're so glad you had a positive experience with our friendly and attentive team. We appreciate your feedback and look forward to welcoming you back soon! Best Wishes, BMW Of Orland Park

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