Dion Grace
Dion Grace at BMW of Orland Park
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Dion Grace

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.4
58 Reviews
4.4

58 Reviews

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58 Reviews of Dion Grace

November 20, 2024

Dealership Rating
Employee Rating

My wait was not as long as I expected and the work was completed in a timely manner. More

by MARTINASHAYES
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 20, 2024

BMW of Orland Park responded

We're glad to hear that our team could get you back on the road in a timely manner, Martina! Thank you for choosing BMW of Orland Park. Safe travels!

November 20, 2024

Dealership Rating
Employee Rating

Bait and switch in not honoring $50 coupon for over 100,000 mile vehicle. Also no advance notice that an additional 3% is added for use if credit card. I’ll never come here for service or purchase More

by SPENTAD
Service Price Transparency
Workmanship
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Recommend Dealer
No

November 16, 2024

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It is a great experience to come to this place, the service is excellent and they always clarify your doubts. Dion and Rich are great people! More

by YESSY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jason Jakubowski, Richard Pool

Nov 18, 2024

BMW of Orland Park responded

We're delighted to hear that Dion and Rich provided excellent service during your visit to BMW of Orland Park! Thank you for sharing your positive experience with us.

November 12, 2024

Dealership Rating
Employee Rating

Great Experience. I think it really could be better. I am not sure what goes on but I saw a lot of people come in after me but leave before me. I think having an appo More

by QUEJER
Service Price Transparency
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Recommend Dealer
Yes
Nov 12, 2024

BMW of Orland Park responded

Thank you for sharing your thoughts with us. At BMW of Orland Park, we strive to provide a seamless experience and appreciate your feedback on the appointment process. We'll look into this to ensure that our system benefits all customers effectively. We hope you'll visit us again soon!

November 09, 2024

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Quick and easy! Appreciate the attention to details! Dion was great and bill is the nicest guy! More

by jamieodierno
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Recommend Dealer
Yes

Other Employees Tagged: Jason Jakubowski

Nov 11, 2024

BMW of Orland Park responded

Jamie, we really appreciate your kind words about Dion and the team! Thank you for choosing BMW of Orland Park and for sharing your experience. Drive safely!

November 07, 2024

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Greeted at the car, provided courteous service and I was out of the dealership quickly. More

by INGRID Salzer
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Recommend Dealer
Yes
Nov 08, 2024

BMW of Orland Park responded

Thanks so much, Ingrid. We look forward to your next visit to BMW of Orland Park!

November 05, 2024

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Employee Rating

I truly appreciate the new feature that they’ve added of sending a link to a video of a personalized summary of services needed on your vehicle. Helps build trust and credibility. More

by TYRONDA_B
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Recommend Dealer
Yes

Other Employees Tagged: Cory

Nov 06, 2024

BMW of Orland Park responded

We're delighted to hear that you appreciate the new video summary feature at BMW of Orland Park! Building trust and credibility with our customers is a top priority, and we're glad this addition enhances your experience. Thanks for sharing your feedback!

October 31, 2024

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I have been a client of BMW Orland Park for many years! !! They are top notch for service and sales!! More

by michaelm2010
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joseph DiGiovanni, Tony Scanlon

Oct 31, 2024

BMW of Orland Park responded

Thank you for your confidence in BMW of Orland Park. We appreciate the stellar review!

October 27, 2024

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Employee Rating

I appreciate the service is available ASAP. I have came in get topped off and it was fast as easy. I was able to get going quickly. More

by JAGUARPROPERTY7
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Recommend Dealer
Yes
Nov 06, 2024

BMW of Orland Park responded

Thank you for sharing your experience! We're glad to hear that our quick service met your needs and got you back on the road swiftly. If there's anything else we can do for you, feel free to reach out anytime. Take care! Brian Coster - Service Manager - 708-460-4545

October 24, 2024

Dealership Rating
Employee Rating

I've been a customer for a long time and the experience is always inviting. The staff is knowledgeable of the BMW brand and keeps the customer up to date on their service. More

by ANITAEJOHNSON343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

BMW of Orland Park responded

Anita, thank you for your continued support and kind words about the team at BMW of Orland Park! We're delighted to hear that our knowledgeable staff consistently provides an inviting experience.

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