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Derek Pound
Derek Pound at Colonial Volkswagen of Medford
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Derek Pound

General Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.8
116 Reviews

Dealership Experience

14 yrs, 1 mo

4.8

116 Reviews

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116 Reviews of Derek Pound

January 07, 2025

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Employee Rating

Team carefully diagnosed the problems with my car . . There was a minor hiccup but I was fully walked through the issue .. And it was fully resolved .. More

by Gordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan in service

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Jan 08, 2025

Colonial Volkswagen of Medford responded

Gordon, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 02, 2025

Dealership Rating
Employee Rating

Everything was great. Excellent service, on time and and with maximum attention to detail. Thank you! More

by aaalexeyev
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen, Stephanie Trevisone

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Jan 02, 2025

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 27, 2024

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It was a great experience working with my salesman. And if it wasn’t for my daughter which has had an suv for a few years with great service from the service department I became interested. And bought More

by marstonrevere1972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen, Steve Warren, Stephanie Trevisone, Damaris Izard, Dave Jarvis, Kasey Wilson

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Dec 31, 2024

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

December 27, 2024

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Employee Rating

The VW Manager Josha and staff very helpful Gave Good advice nice car good price More

by yasdac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Jeffres, Stephanie Trevisone

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Dec 31, 2024

Colonial Volkswagen of Medford responded

It's great to hear that Josh and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

December 12, 2024

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Employee Rating

Great professional service. Everyone was terrific, made me feel comfortable and explained everything clearly. If I didn’t live 110 miles away Medford Volkswagen would be where More

by barrykrimsky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen, Stephanie Trevisone, Damaris Izard, Dave Jarvis

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Dec 13, 2024

Colonial Volkswagen of Medford responded

Barry, It's great to hear that we were able to get you exactly what you needed. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

December 08, 2024

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Employee Rating

Great service. Amicables. Great explainers. Even helped with a nail in my wheel for free. More

by jgrg1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Giacoppo, Daniel Goodman, Deivid Mauricio, Stephanie Trevisone, John Mancini, Frank DiCostanzo, Eric Sanders, Frank DaSilva , Jason Giacoppo

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Dec 09, 2024

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 13, 2024

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Employee Rating

I love the service here. I took test drives on different brands. And they did a great job. More

by chengyanbo36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Giacoppo, Steve Warren, Daniel Goodman, Deivid Mauricio, Stephanie Trevisone, John Mancini, Frank DiCostanzo, Eric Sanders, Frank DaSilva , Jason Giacoppo

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Nov 14, 2024

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 17, 2024

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Employee Rating

Great service all around! !! Have been going there for years and my whole family has purchased Vokswagen’s from there More

by CMARSHACC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Giacoppo, Greg Cohen, Daniel Goodman, Deivid Mauricio, Paul Lazzaro, Stephanie Trevisone, John Mancini, Frank DiCostanzo, Eric Sanders , Jason Giacoppo

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Oct 17, 2024

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 12, 2024

Dealership Rating
Employee Rating

Absolute best buying experience I've had in 40 years. And I've bought probably 15 0r 16 cars in that time. More

by thom.delano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 12, 2024

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience, Thom! We sincerely value your business and look forward to your next visit.

August 28, 2024

Dealership Rating
Employee Rating

They are very professional, friendly and helpful. Every time I have a problem with my lease or a question, I get help right away! More

by laura.mariomartins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Giacoppo, Daniel Goodman, Deivid Mauricio, Stephanie Trevisone, John Mancini, Frank DiCostanzo, Eric Sanders, Frank DaSilva , Jason Giacoppo

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Aug 29, 2024

Colonial Volkswagen of Medford responded

Laura, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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