Daniel Almaraz

Horrible customer service. Have had the same problem with my car since I got it, and they could not figure out what was wrong with it till AFTER my warranty expired and refused Have had the same problem with my car since I got it, and they could not figure out what was wrong with it till AFTER my warranty expired and refused to help with warranty coverage. Ford is all around a BAD COMPANY! More

by NO23 Verified Customer Verified Customer

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The reason why I am not giving this service center a 5 rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have the part available to repair it. I was disappointed with that decision as it was something that I did not expect from Austin Ford Chrysler and was a bit amateurish in scope definitely not to the professional standards that I have come to expect from this shop, especially since they are an authorized dealer for Ford. There are some areas of this review that I am going to give a less than stellar review not because the department is universally bad, but because when using the Likert Scale, I tend to give points and then average them out and the average in some areas, is less than a perfect score. What is disappointing is that there has been no communication about when--or if--the repairs will ever manifest themselves which is even more frustrating given that the part was forceably removed with absolutely no solution or repair in sight for the foreseeable future. More

by btexpress1198 Verified Customer Verified Customer

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Daniel Made sure paperwork was left for coworkers to complete the work while on vacation. complete the work while on vacation. More

by SRSEVERSON Verified Customer Verified Customer

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Dealership is great. Mopar & Stellantis products are garbage and I can’t wait to get rid of my Ram someday soon Mopar & Stellantis products are garbage and I can’t wait to get rid of my Ram someday soon More

by ryan_huinker Verified Customer Verified Customer

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Not to pushy yo deal with. Dint try to hassle me about something I dint want Dint try to hassle me about something I dint want More

by deltitus Verified Customer Verified Customer

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I’ve purchased several vehicles from them. Very friendly every time I visited. I would definitely recommend. Very friendly every time I visited. I would definitely recommend. More

by juliusgibson53 Verified Customer Verified Customer

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Steve in sales, Angie, Kristin in service. These people make my visits a pleasure. Fast and efficient, but still have a few minutes to make sure I have everything I need. These people make my visits a pleasure. Fast and efficient, but still have a few minutes to make sure I have everything I need. More

by mmerritt1 Verified Customer Verified Customer

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This dealership was fantastic to work with and worked hard to get the best deal for us hard to get the best deal for us More

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Excellent to work with. They strive to get everything right for you. Very friendly atmosphere They strive to get everything right for you. Very friendly atmosphere More

by BRADLEE0 Verified Customer Verified Customer

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Prompt and on time. Took care of my appointment and was able to carry on with my day Took care of my appointment and was able to carry on with my day More

by gfd_hilton Verified Customer Verified Customer

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