Dain Bryant

I have always had excellent service and support at Niello Audi. We have three Audis, all have been serviced here. Audi. We have three Audis, all have been serviced here. More

by CPZAISS Verified Customer Verified Customer

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the service is, in and of itself great. ..Thanks in large part to Dan....and his service advisors. BUT, for the second time in 4 months my car was not washed, cleaned or otherwise in the sa ..Thanks in large part to Dan....and his service advisors. BUT, for the second time in 4 months my car was not washed, cleaned or otherwise in the same condition that I brought it in. Because of extended warranty issues I was using a loaner for more than 10 days. Three times I was given the expectation that I would get my car back on a certain day/or date and that didn't happen. So, when I finally could get my car I could refill the gas. So, I got a dirty car, new wiper blades and a dirty front window and $10/gallon charge to replace gas. Insult + injury....Love Cain, love Dain...losing faith with the dealership.... More

by GR8MGMT Verified Customer Verified Customer

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Great service and friendly, professional staff who ensured that I was kept apprised of the necessary repairs and the services rendered. ensured that I was kept apprised of the necessary repairs and the services rendered. More

by KENNATHER Verified Customer Verified Customer

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Great customer service, communication on point, does there best to get the job done as promised there best to get the job done as promised More

by OYPTTOCS Verified Customer Verified Customer

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Excellent service that’s professional, prompt, clean and friendly. Never worry about my car not being taken care of! friendly. Never worry about my car not being taken care of! More

by KATRINA230 Verified Customer Verified Customer

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I appreciate the efficiency, as well as the friendly interactions with the Niello staff. I do not feel pressured to do any additional work suggested, but like that I know what jf crucial and what can be interactions with the Niello staff. I do not feel pressured to do any additional work suggested, but like that I know what jf crucial and what can be put off, as well as pricing. More

by suz0912 Verified Customer Verified Customer

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We bought our 1st Audi, Audi 4000 in December 1979. We bought our 3rd Audi, a Certified Used 1998 A6, from Niello in 2002. In June 2022 we bought our 6th Audi, a 2019 Q5 from Niello with Diane Ponce. We bought our 3rd Audi, a Certified Used 1998 A6, from Niello in 2002. In June 2022 we bought our 6th Audi, a 2019 Q5 from Niello with Diane Ponce. And now our 7th Audi, 2025 Q5e we bought from Niello with Diane Ponce. We started having Niello service our Audi's starting in 2016. We have always been impressed with the professionalism of the Service Consultants and the service we received. Initially we dealt with Dain Bryant and ended up with Erik Carr. Erik always went the extra mile to make things work out for us. When we decided to trade in our 2019 Q5 for a 2025 Q5e, Diane Ponce navigated us through the process, involving Blake Paulson and the financial people. The post purchase follow up has been impressive. I have received communication from Diane and a tech person checking in to see how we liked our purchase, did we have any questions, or need help setting up any features. And when an issue developed with the HomeLink not functioning, and later when the Check Engine light came on, Diane and the Service Department came to the rescue. Since we live 5 hours away, we appreciate the connection we have made with Niello Audi. It is typically a 2 day affair to get our Audi's serviced and to be able to have a loaner car available. We especially like the detailed check list of the service performed and explanations of anything that needs attention. We will continue to be loyal customers. Thank you Niello Audi! More

by JERECOX71 Verified Customer Verified Customer

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I have always experienced friendly, professional service at this dealership. I appreciate that loaner cars are an available option. at this dealership. I appreciate that loaner cars are an available option. More

by mars1074 Verified Customer Verified Customer

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Dain has been my service person since my first Audi years ago. He has made every Audi visit comfortable and taken great care of both my Audi Allroad and A3 services. The cars look great when finished now t ago. He has made every Audi visit comfortable and taken great care of both my Audi Allroad and A3 services. The cars look great when finished now that Niello is again washing cars after service. This last service was excellent. More

by mafish42 Verified Customer Verified Customer

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Staff is friendly, respectful, they did work as requested. No pressure for additional suggested work. requested. No pressure for additional suggested work. More

by suz0912 Verified Customer Verified Customer

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