Curt Seufert

Everything was excellent. Took a little longer than expected but the result was great. Done Took a little longer than expected but the result was great. Done More

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The staff at Basney Honda were friendly and courteous. They took the time to explain the nature of my vehicle recall and completed the repair in a reasonable time period. The way customer service should They took the time to explain the nature of my vehicle recall and completed the repair in a reasonable time period. The way customer service should be. More

by David71 Verified Customer Verified Customer

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Basney Honda always provides excellent service. The Customer Service Representatives are friendly, knowledgeable, and always discuss what items need to be done in advance, and when future repairs m The Customer Service Representatives are friendly, knowledgeable, and always discuss what items need to be done in advance, and when future repairs may be warranted at the conclusion of the service appointment. More

by rmcozzie Verified Customer Verified Customer

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We have bought several cars there and have always been happy with business there, including service. happy with business there, including service. More

by josephbowen9492 Verified Customer Verified Customer

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It was hard to schedule the appointment. Once I arrived for appointment, the experience was great. Once I arrived for appointment, the experience was great. More

by Alan Verified Customer Verified Customer

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Basney Honda is the greatest! Sales & Service Department are top notch and the best in the area Sales & Service Department are top notch and the best in the area More

by PNELLANS Verified Customer Verified Customer

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Disappointed in their performance - how long it took to do a brake job. Should have been 1 to 2 days - it took 4 days. Service contact’s first response at day #2 was the technician ordered the wrong part do a brake job. Should have been 1 to 2 days - it took 4 days. Service contact’s first response at day #2 was the technician ordered the wrong part(s). Service contact’s second response at day #3 was the person working on my car left early and he didn’t know why. I called the service department manager after day 3. He didn’t not answer the phone. I left a detailed message about the history of my experience. He never returned my call. On day #4 I asked for my service contact and was told he was not there. I bought my car from Basney Honda and have previously had several services done on my car and they always did what they said they were going to do and finished when they said they would. I don’t know what has changed at Basney Honda’s service department, but it is unlikely I will return. Unfortunate for Basney, since I own two Honda’s. More

by Cliffto73 Verified Customer Verified Customer

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Last two visits have involved all day waiting for service and incorrect part sourcing. Pretty disappointed in my experience. and incorrect part sourcing. Pretty disappointed in my experience. More

by elsid07 Verified Customer Verified Customer

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Curt kind, good social graces, informative, clear on what to be done and when return. to be done and when return. More

by LisaTTT Verified Customer Verified Customer

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Call back after leaving messages with service department needs much improvement. Over the past month, I’ve left two messages for what appears to be a default person to call me back as soon as possible. No c needs much improvement. Over the past month, I’ve left two messages for what appears to be a default person to call me back as soon as possible. No calls ever received back. Also, I need to come back in after my last expensive service performed as the Plastic cowling was not properly put back and is loose to the right and left. Will be making an appointment soon to get that fixed. I am satisfied with the work that was done. Just not happy with having to come back and dealing with voicemails that they never responded to. More

by KISHMAN4 Verified Customer Verified Customer

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