Austin Aufie

Very polite and upfront on the timeframe of the repair. The Uber driver he called was fast and courteous. The Uber driver he called was fast and courteous. More

by Chrissy1863 Verified Customer Verified Customer

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Austin is amazing! He kept me apprised of the progress of the car and facilitated the necessary repairs. Unfortunately, despite having a scheduled appointment for 8a He kept me apprised of the progress of the car and facilitated the necessary repairs. Unfortunately, despite having a scheduled appointment for 8am, the car was left on the lot outside and not evaluated or worked on for 36 hours (ie, the next afternoon). This was extremely disappointing as an appointment would suggest that one's car maintenance would occur in a timely manner. More

by anonymous Verified Customer Verified Customer

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Making the appointment was ver easy. Team was friendly when I arrived and showed me the water and coffee for my wait. Once complete it was easy to checkout and everyone was friendly. Team was friendly when I arrived and showed me the water and coffee for my wait. Once complete it was easy to checkout and everyone was friendly. Overall a great experience. More

by michael.masten Verified Customer Verified Customer

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Great communication updates and a nice loaner car when a part was not available until the next day. part was not available until the next day. More

by dbfidler Verified Customer Verified Customer

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I came in for oil change and tire rotation. Fast and easy. No appointment needed. Fast and easy. No appointment needed. More

by Doug Verified Customer Verified Customer

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Who is curt I dealt with Steve peacock who is excellent I have bought over five cars from steve have bought over five cars from steve More

by waldojh Verified Customer Verified Customer

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Service Manager Alan Royce and service advisor Austin were excellent to deal with. I had a complex engine issue. I was ripped off by the last place I used. My legal counsel recommended I turn to Ba were excellent to deal with. I had a complex engine issue. I was ripped off by the last place I used. My legal counsel recommended I turn to Basney Honda to have my engine issue properly resolved. They use Basney Honda them selves. I had to drive over an hour to get to this Dealership. My car was repaired properly here. Alan Royce was so helpful explaining the situation in a way I could understand when things got overwhelming for me. I appreciated his guidance. Austin is so calm and easy going it was a pleasure dealing with him. My car is solid now. It drives like a new car. I highly recommend this service department especially for widows, single ladies. Honestly and integrity is what you will find here. More

by Jo Verified Customer Verified Customer

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Poor communication on their part . I always had to enunciate the call twice on my end before I got a call back which would be hours later. Which would be 2 -3 hour before close time . I always had to enunciate the call twice on my end before I got a call back which would be hours later. Which would be 2 -3 hour before close time . My car sat at the dealership for 2 days before being looked at . Then the day it was supposed to be looked at it wasn't because two of your technicians called off which wasn't communicated by Austin. Then the estimate came and your dealership is trying to get my family to buy into nearly 3500k into additional repairs. It didn't even have the oil change on it until I told Austin again. Even though the car was low on oil and my wife had to add 3 quarts before the car was received . It's even recorded in your progress notes for the car when it came in. I would never 👎 recommend your dealership. I go to Bosak Honda in Michigan City and they would never do this . So yeah I rated this whole interaction a 1- Poor . More

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Poor communication on your part . I always had to enunciate the call twice on my end before I got a call back which would be hours later. Which would be 2 -3 hour before close time . I always had to enunciate the call twice on my end before I got a call back which would be hours later. Which would be 2 -3 hour before close time . My car sat at the dealership for 2 days before being looked at . Then the day it was supposed to be looked at it wasn't because two of your technicians called off which wasn't communicated by Austin. Then the estimate came and your dealership is trying to get my family to buy into nearly 3500k into additional repairs. It didn't even have the oil change on it until I told Austin again. Even though the car was low on oil and my wife had to add 3 quarts before the car was received . It's even recorded in your progress notes for the car when it came in. I would never ?? recommend your dealership. I go to Bosak Honda in Michigan City and they would never do this . So yeah I rated this whole interaction a 1- Poor . More

by donnypozil Verified Customer Verified Customer

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Extremely slow service with waiting for an oil change for 3 hours after having an appointment pre-scheduled as well. No update during the 3 hours 3 hours after having an appointment pre-scheduled as well. No update during the 3 hours More

by grant_allison Verified Customer Verified Customer

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