Crystal Bocanegra

Audi Rancho Mirage responded

Thank you for your feedback and for recognizing the friendly and helpful team at Audi Rancho Mirage. We’re sorry to hear about the inconvenience with rental car availability and the repeated visits for the door issue. Providing a smooth and convenient Audi service experience in Marin is very important to us, and we appreciate you bringing this to our attention so we can continue improving. Thank you for choosing Audi Rancho Mirage, and we look forward to assisting you again.

Audi Rancho Mirage responded

Thank you for the wonderful 5‑star review, Doug! We’re glad to hear our team’s communication made you feel truly cared for, even when working through the error code follow‑up. We appreciate you choosing Audi Rancho Mirage and look forward to assisting you again!

Audi Rancho Mirage responded

Thank you for sharing your experience with our team at Audi Rancho Mirage! We’re glad to hear that scheduling was easy, our service staff was friendly, and your vehicle was completed on time. We understand that repair costs can feel high, and we appreciate your honest feedback as we work to deliver the best value and service possible. Please don’t hesitate to reach out if there’s anything we can assist with on your next visit.

Audi Rancho Mirage responded

Thank you for sharing your experience, Chris! We're glad to hear our upbeat and helpful team made your visit smooth, and that the Lyft rides allowed you to enjoy a hike while your vehicle was being serviced. It’s great to know your Audi was ready right on time. We appreciate you choosing Audi Rancho Mirage!

Audi Rancho Mirage responded

Thank you so much for sharing your experience with Audi Rancho Mirage! We’re delighted to hear that our team is always able to accommodate your needs and schedule, and that every visit feels like being with family. Creating a welcoming, supportive, and personalized service experience is exactly what we strive for, and your kind words mean a great deal to us. We truly appreciate your loyalty and look forward to taking great care of you on every visit!