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Cole Lutz
Cole Lutz at Russ Darrow Toyota of West Bend

Cole Lutz

Finance Manager

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

4.8
86 Reviews

I have been in the industry since 2011! I love what I do, every day is a new day for me and it's always something different which is what I like ! Every customer is different and has different needs and that's what makes my job fun! I am a father to a 13 year old boy named Keagan, and have a daughter named Amelia that is now 6 years old ! I love the outdoors ! In my free time away from the store I like playing golf , softball, and like to hunt! I am looking forward to meeting you and helping your family with any vehicle needs you may have !

4.8

86 Reviews

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Dealership Experience

13 yrs, 3 mos

Industry Experience

14 yrs, 4 mos

Specialties & Trainings

Finance

Toyota Certified

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86 Reviews of Cole Lutz

April 16, 2025

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Employee Rating

Great communication! Financing was quick, easy and accommodating! Met all my expectations. Would recommend to others! More

by SARA_R62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Buettner

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Apr 16, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 17, 2025

Dealership Rating
Employee Rating

Matt was great to work with. He was up front, honest, and took the time to show me all the features on my new Tundra. I wasn’t sure if I wanted to get a Tacoma or Tundra and he w More

by VINCE.DECKER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Buettner, Mark Bechler

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Jan 18, 2025

Russ Darrow Toyota of West Bend responded

Thank you for sharing your experience with us, Vince! We're happy to hear it went well and truly appreciate your feedback. Mitchell Darrow mitchell.darrow@russdarrow.com

June 03, 2024

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Employee Rating

Ralph was very attentive, answered all my questions wonderfully. I did not feel any pressure to purchase a vehicle. They let me decide on my own. I would recommend. More

by candmforever937
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ralph racette

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Jun 03, 2024

Russ Darrow Toyota of West Bend responded

Thank you for sharing your positive experience at Russ Darrow Toyota. We are pleased to hear our team was helpful and made your visit pressure-free. Your recommendation is greatly appreciated.

April 27, 2024

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Employee Rating

Our salesperson Klayton was super helpful with vehicle options, and actually drove back to our house to pick up a check. More

by jgapinski15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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April 24, 2024

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Fantastic service. Clearly cared about getting things right addressed all questions in a professional manner. More

by thomsonandy2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danny Shutts, Dan Domask

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April 19, 2024

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Employee Rating

Very nice and worked with me to get me in my car at a fair price. More

by Kyle_zelda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ralph Racette

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April 19, 2024

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Employee Rating

We worked with Ralph and Cole and they were both knowledgeable and professional. We were very happy with our service. More

by Kate
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ralph Racette

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April 06, 2024

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Employee Rating

Ralph made the buying process very simple as well as financing. Would definitely consider again if/when purchasing another vehicle. More

by john_vaaj
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ralph

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December 28, 2023

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Employee Rating

Excellent customer service. All around nice people. Great service department. Went above and beyond of what was expected More

by wbnetsie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Enders

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November 20, 2023

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Employee Rating

Amazing customer service quick and efficient, worked on getting me what I was looking for at the price and payment I wanted More

by aorqaz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danny Shutts

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