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Cole Lutz
Cole Lutz
Finance Manager
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
95 Reviews
I have been in the industry since 2011! I love what I do, every day is a new day for me and it's always something different which is what I like ! Every customer is different and has different needs and that's what makes my job fun! I am a father to a 13 year old boy named Keagan, and have a daughter named Amelia that is now 6 years old ! I love the outdoors ! In my free time away from the store I like playing golf , softball, and like to hunt! I am looking forward to meeting you and helping your family with any vehicle needs you may have !
Read more95 Reviews
Write a ReviewDealership Experience
13 yrs, 7 mos
Industry Experience
14 yrs, 8 mos
Specialties & Trainings
Finance
Toyota Certified
Presidents Club
Used Cars
New Cars
95 Reviews of Cole Lutz
August 11, 2025
Polite and friendly staff, clean dealership, no pressure sales. The service department was accommodating and fast. I will be using Russ Darrow moving forward. sales. The service department was accommodating and fast. I will be using Russ Darrow moving forward. More
by ted.swan.5
Verified CustomerOther Employees Tagged: Seth A Tearney, Rob Martin, Janessa Rios, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli
August 07, 2025
Great service and friendly atmosphere. Sales did great job answering all our questions and concerns. Sales did great job answering all our questions and concerns. More
by DENCZAR
Other Employees Tagged: Neven Stojsavljevic
June 21, 2025
Went above and beyond to help us out in the service area. Whole dealership was so helpful. Whole dealership was so helpful. More
by tjmac5
Other Employees Tagged: Noah Luckiesh, JEREMIAH PFLUGER , Sales person Kristen
June 19, 2025
I was only there 2 times, but had more phone calls. Was apologized to numerous times for their "poor internet." Seems a business should make answering questions more expedient by upgrading their intern Was apologized to numerous times for their "poor internet." Seems a business should make answering questions more expedient by upgrading their internet. I did not feel Neven listened or communicated well. More
by maureen
Other Employees Tagged: Neven Stojsavljevic
June 02, 2025
Great response time, able to buy a car in under 3 hours (includes test drive). (includes test drive). More
by JSPLINTER326
Other Employees Tagged: Heather Gagliano, Justin Gersonde
June 01, 2025
The level of deception that was used from the original proposal to final contract is absurd. I will be sure to never use Russ Darrow for any transaction. proposal to final contract is absurd. I will be sure to never use Russ Darrow for any transaction. More
by GROSS.KYLE.21
Other Employees Tagged: Ashton Anderson
May 27, 2025
The whole process of buying a car was simple. No pressure to buy anything I didn’t want. No pressure to buy anything I didn’t want. More
by MICRILEY
Other Employees Tagged: Heather Gagliano
May 21, 2025
Quick, clear and thorough, well done! Nothing to improve on in my eyes. Thank you! Nothing to improve on in my eyes. Thank you! More
by DLADD1
Other Employees Tagged: Seth A Tearney, Abigail Lundberg
April 21, 2025
I drove here from Milwaukee, and I think it was worth every mile. I asked about a certain car, and it was actually there, no bait and switch. If I ever buy another new car, I'd gladly return here. every mile. I asked about a certain car, and it was actually there, no bait and switch. If I ever buy another new car, I'd gladly return here. More
by MORNINGGUY_99
Other Employees Tagged: Matthew Buettner
April 16, 2025
Great communication! Financing was quick, easy and accommodating! Met all my expectations. Would recommend to others! Financing was quick, easy and accommodating! Met all my expectations. Would recommend to others! More
by SARA_R62
Other Employees Tagged: Matthew Buettner
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