Cody Curtis | Page 3

Disappointing and Contradictory Service Experience HORRIBLE customer service experience at Parks Gainesville Ford. I brought my 2022 Bronco Sport in to determine why multiple dash lights Experience HORRIBLE customer service experience at Parks Gainesville Ford. I brought my 2022 Bronco Sport in to determine why multiple dash lights were going off related to the AWD system. My Husband spoke directly with Bill, who told him the technician determined the issue was potentially damaged wiring from undercoating—which makes absolutely no sense, as the undercoating was done four years ago. Based on that explanation, I was quoted $1,600 for the repair. When I returned to pick up my vehicle, Cody told me the bill was over $2,000. I immediately pushed back, as I had only authorized a $1,600 repair. After questioning it, the invoice was mysteriously reduced by $200. I still ended up paying $1,800 out of pocket just to get my vehicle back. Afterward, I opened a grievance with Ford Corporate. A case was created, and after weeks of back-and-forth, it was denied—based on the dealership now claiming the wiring was chewed by rodents, which is a completely different diagnosis than what I was originally told and what my paperwork shows. Two totally conflicting explanations, shifting costs, and no accountability. The entire situation feels extremely fishy. I am a very loyal, long-time Ford customer, and I am beyond disappointed. I paid $1,800 and was left with nothing but confusion, frustration, and contradictory stories about what was supposedly wrong with my vehicle. This experience has seriously damaged my trust in this dealership. More

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Terrible. Let a rodent get into my vehicle, damaging it, and then claimed I brought it with me. GM Rob Terry, does not now how to speak to customers like a rea Let a rodent get into my vehicle, damaging it, and then claimed I brought it with me. GM Rob Terry, does not now how to speak to customers like a reasonable adult instead attempting to intimidate and instill fear with a faux tough guy act. I will never purchase a vehicle from Parks nor will I ever have another vehicle serviced there. I will also make sure that literally everyone I know is aware of my experience. More

by Justinduke22 Verified Customer Verified Customer

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Cody Curtis is your best service advisor, he should be training all your other employees of the ways to treat your customers with respect, and how to provide the best customer service. Cody is a great ass training all your other employees of the ways to treat your customers with respect, and how to provide the best customer service. Cody is a great asset to your dealership. More

by sarge138 Verified Customer Verified Customer

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Good dealership will get further work in the future, customer service is good, and desk staff are helpful customer service is good, and desk staff are helpful More

by WaterWhippinDyl Verified Customer Verified Customer

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Informative No pushy (what I like the most) I like the inter action with the sales department No happy with service department. Nothing against the guy that took my complaint, he was extremely good. Not h inter action with the sales department No happy with service department. Nothing against the guy that took my complaint, he was extremely good. Not happy with the answer I got from corporate after I dropped almost 80k on a vehicle More

by rubenfernandez1966 Verified Customer Verified Customer

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I mean it's a car dealership but Cody Curtis makes it worth going there Because he's xxxx good at his job worth going there Because he's xxxx good at his job More

by bmwpetey Verified Customer Verified Customer

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Great people to work with. Always friendly and helpful. We love Parks. We will be back for our next service. Always friendly and helpful. We love Parks. We will be back for our next service. More

by dedsurf Verified Customer Verified Customer

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Cody was professional and courteous as always. Cody was professional, courteous, and friendly. The service I received was done according to my liking. I have been coming to your dealership for ove Cody was professional, courteous, and friendly. The service I received was done according to my liking. I have been coming to your dealership for over five years, and I'll continue to trust you with my vehicles. More

by chiliwilline Verified Customer Verified Customer

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Service guy Cody was great. Service for my diagnostic was good, but the price they quoted to replace a sensor, way over priced. Service for my diagnostic was good, but the price they quoted to replace a sensor, way over priced. More

by MARSANGATOR1 Verified Customer Verified Customer

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Everyone treated me like I was someone This waiting room was very entertaining I would recommend this facility to anyone was very entertaining I would recommend this facility to anyone More

by 2367581 Verified Customer Verified Customer

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