Cody Curtis | Page 2

Cody in unserious and has a smirk on his face every time you interact with him. Actively avoided having my vehicle inspected thoroughly. Took him 12 days to compare my vehicle to another you interact with him. Actively avoided having my vehicle inspected thoroughly. Took him 12 days to compare my vehicle to another More

by Rolexus1185 Verified Customer Verified Customer

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From the moment you walk in the doors you feel welcome. You can expect your vehicle will be cared for by the mechanic. You can expect your vehicle will be cared for by the mechanic. More

by tecoke Verified Customer Verified Customer

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Fast and easy service and most of all no charge. THANK YOU P F L. THANK YOU P F L. More

by PVD29 Verified Customer Verified Customer

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Always good customer service. My car was serviced and ready before I expected. The service reps always give god explanations of any repairs that need to be done. My car was serviced and ready before I expected. The service reps always give god explanations of any repairs that need to be done. More

by drddwilliams Verified Customer Verified Customer

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Professional and customer service oriented Just 10 more words, lol! Cody and the other folks I interacted with were professional and courteous. I love doing business at Parks Ford words, lol! Cody and the other folks I interacted with were professional and courteous. I love doing business at Parks Ford More

by Hauss1166 Verified Customer Verified Customer

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Disappointing and Contradictory Service Experience HORRIBLE customer service experience at Parks Gainesville Ford. I brought my 2022 Bronco Sport in to determine why multiple dash lights Experience HORRIBLE customer service experience at Parks Gainesville Ford. I brought my 2022 Bronco Sport in to determine why multiple dash lights were going off related to the AWD system. My Husband spoke directly with Bill, who told him the technician determined the issue was potentially damaged wiring from undercoating—which makes absolutely no sense, as the undercoating was done four years ago. Based on that explanation, I was quoted $1,600 for the repair. When I returned to pick up my vehicle, Cody told me the bill was over $2,000. I immediately pushed back, as I had only authorized a $1,600 repair. After questioning it, the invoice was mysteriously reduced by $200. I still ended up paying $1,800 out of pocket just to get my vehicle back. Afterward, I opened a grievance with Ford Corporate. A case was created, and after weeks of back-and-forth, it was denied—based on the dealership now claiming the wiring was chewed by rodents, which is a completely different diagnosis than what I was originally told and what my paperwork shows. Two totally conflicting explanations, shifting costs, and no accountability. The entire situation feels extremely fishy. I am a very loyal, long-time Ford customer, and I am beyond disappointed. I paid $1,800 and was left with nothing but confusion, frustration, and contradictory stories about what was supposedly wrong with my vehicle. This experience has seriously damaged my trust in this dealership. More

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Terrible. Let a rodent get into my vehicle, damaging it, and then claimed I brought it with me. GM Rob Terry, does not now how to speak to customers like a rea Let a rodent get into my vehicle, damaging it, and then claimed I brought it with me. GM Rob Terry, does not now how to speak to customers like a reasonable adult instead attempting to intimidate and instill fear with a faux tough guy act. I will never purchase a vehicle from Parks nor will I ever have another vehicle serviced there. I will also make sure that literally everyone I know is aware of my experience. More

by Justinduke22 Verified Customer Verified Customer

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Cody Curtis is your best service advisor, he should be training all your other employees of the ways to treat your customers with respect, and how to provide the best customer service. Cody is a great ass training all your other employees of the ways to treat your customers with respect, and how to provide the best customer service. Cody is a great asset to your dealership. More

by sarge138 Verified Customer Verified Customer

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Good dealership will get further work in the future, customer service is good, and desk staff are helpful customer service is good, and desk staff are helpful More

by WaterWhippinDyl Verified Customer Verified Customer

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Informative No pushy (what I like the most) I like the inter action with the sales department No happy with service department. Nothing against the guy that took my complaint, he was extremely good. Not h inter action with the sales department No happy with service department. Nothing against the guy that took my complaint, he was extremely good. Not happy with the answer I got from corporate after I dropped almost 80k on a vehicle More

by rubenfernandez1966 Verified Customer Verified Customer

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