Cody Curtis | Page 4

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback; we appreciate you calling this out. It’s great to hear the repair itself was handled efficiently. I do understand your concern with the overall time it took, as a 9–10 hour visit is longer than what we aim to provide. Your input is important and helps us identify opportunities to improve our scheduling and reduce wait times. We’ll be reviewing this internally with our team to work toward a more streamlined experience. If you’d like to go over your visit in more detail, please feel free to reach out to me directly. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback; we appreciate you recognizing the efficiency of the repair. I understand your concern with the overall time it took to complete the work. A 9–10 hour visit is longer than expected, and your feedback highlights an opportunity for us to improve our turnaround times and overall scheduling. We are reviewing this with our team to help ensure a more timely experience moving forward. If you would like to discuss your visit in more detail, please don’t hesitate to reach out to me directly. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback—we appreciate you bringing this to our attention. I understand your frustration with arriving for your appointment and finding that the part was not available, especially considering the distance you traveled from Bronson. This is not the level of preparation we aim to provide, and we are currently reviewing what led to this situation. We would appreciate the opportunity to speak with you directly as we look into this further and ensure your concerns are fully addressed. Please don’t hesitate to reach out to me at your convenience. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback. I’m very glad to hear that Cody provided a professional, helpful, and friendly experience during your visit. It’s also great to know that you found the waiting area clean and comfortable while your vehicle was being serviced. Providing both a great service experience and a welcoming environment is very important to us. We truly appreciate your kind words and the opportunity to assist with your vehicle. If there is ever anything more we can help with, please don’t hesitate to reach out. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback. I’m very glad to hear that you love our service department and that we’re able to get you in and out in a timely manner at a great price. It’s great to know that Cody continues to take good care of you and provide a positive experience. We truly appreciate your loyalty and are honored to be your go-to for your Bronco. If there is ever anything more we can assist you with, please don’t hesitate to reach out. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback. I’m very glad to hear that your vehicle detail turned out great and that everything looks the way you expected. It’s also wonderful to know that Cody provided a polite and professional experience throughout your visit. Providing both quality work and a great customer experience is very important to us. We truly appreciate your support and the opportunity to assist with your vehicle. If there is ever anything more we can help with, please don’t hesitate to reach out. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback. I’m very glad to hear that our team was helpful and accommodating while your vehicle was being serviced. We truly appreciate your kind words and your recommendation. It means a lot to our team to know our customers feel supported and confident in our service. If there is ever anything more we can assist you with, please don’t hesitate to reach out. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback. I’m very glad to hear that Cody provided such a positive experience; quick, easy to talk to, and thorough in answering all your questions without being pushy. We truly appreciate your kind words and your trust in our team. It’s always rewarding to hear that our service advisors make the process smooth and comfortable for our customers. If there is ever anything more we can assist you with, please don’t hesitate to reach out. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback. I’m very glad to hear that you had such a great experience and that you appreciated the service provided. It’s great to know that Cody took good care of you during your visit. We truly value your support and are glad to hear you’ll be returning for future service. Thank you again for your kind words and for choosing us. If there is ever anything more we can help with, please don’t hesitate to reach out. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback. I’m very glad to hear that Cody provided a friendly, courteous, and professional experience during your visit. It’s great to know that you received great service and that you plan to return to our dealership for future service needs. We truly appreciate your support and the opportunity to assist with your vehicle. If there is ever anything more we can help with, please don’t hesitate to reach out. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com