Chris Ziegler | Page 17

Cost was less then quoted I took our minivan in for an oil change, at that time they also quoted a couple repairs ( hoses that showed wear ). We decided to hold off on the rep I took our minivan in for an oil change, at that time they also quoted a couple repairs ( hoses that showed wear ). We decided to hold off on the repairs at that time. 6 months later took it back in for another oil change and to get the repairs done. The price ended up being less then I was quoted. Chris in service said the repairs went smoother then expected. That is honesty ! More

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Basic service and attitude I brought our van in for a basic oil change and service. That was fine. Work done was expected as was the price. I wanted the tires inspected. I was t I brought our van in for a basic oil change and service. That was fine. Work done was expected as was the price. I wanted the tires inspected. I was told they had not been rotated for almost 20,000miles. I explained they r always rotated when the oil is changed. He said nope. He made it seem like it was my fault. When I went to pay the bill, I asked about a military discount. He said I already gave u a free tire rotation today. Also, is it professional for an employee to spit tobacco juice in front of a customer when standing at the service desk? I doubt we will be back. More

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Great service Fast and friendly with a nice area to hang out while your service work is completed. They also washed the car after service, good experience. Fast and friendly with a nice area to hang out while your service work is completed. They also washed the car after service, good experience. More

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Service department is awesome! I always am very comfortable taking my vehicle in for service at Russ Darrow East. They are friendly and helpful and answer even my silliest questions I always am very comfortable taking my vehicle in for service at Russ Darrow East. They are friendly and helpful and answer even my silliest questions. I have and will continue to recommend using Russ Darow! More

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Great sales and service experiences. Crystal in sales and Scott in service to above and beyond when taking care of their customers. They make every visit an enjoyable experience. They tru Crystal in sales and Scott in service to above and beyond when taking care of their customers. They make every visit an enjoyable experience. They truly do care about their customers. More

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Professional and Personable I don’t give high ratings lightly. My experience (again!) was excellent. My sales person, Lucas, was knowledgeable, professional and responsive to my I don’t give high ratings lightly. My experience (again!) was excellent. My sales person, Lucas, was knowledgeable, professional and responsive to my interests. Also very personable which is always a plus. The business agent, Tom, was professional and explained the process and my options clearly. This is my second purchase and I have serviced 3 jeeps here. My main service guy, Chris - and Paul and Rob before - has always been top notch. Simply, Russ Darrow gets the customer service side of the business. I highly recommend them. I won’t go elsewhere. jb More

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Maintenance Came in for oil change, advised I had bad air filter, and nail in my tire. Also noted my tire pressure sensor was bad. They did not miss anything, goo Came in for oil change, advised I had bad air filter, and nail in my tire. Also noted my tire pressure sensor was bad. They did not miss anything, good service More

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