Chris Thomas | Page 2

Good at excuses, terrible at customer service Can’t recommend this dealership to anyone, I had made an appointment to test drive and buy a specific car in advance. Drove an hour and a half to Virg Can’t recommend this dealership to anyone, I had made an appointment to test drive and buy a specific car in advance. Drove an hour and a half to Virginia for the test drive only for them to tell me that the car I made an appointment for was sold, and they tried to sell me on old cars with over 100k miles that were no interest me. They did not mention in email or through a phone call or text, that the car was sold to avoid me driving 3 hours pointlessly. More

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Mas Hill is the best! Mas Hill and Chris Thomas were extremely helpful during my trip to Ted Britt Chevy in Sterling. I needed to go in for service on my truck and was thin Mas Hill and Chris Thomas were extremely helpful during my trip to Ted Britt Chevy in Sterling. I needed to go in for service on my truck and was thinking about trading in. I had done a little bit of research before hand and Mas was willing and able to help me out. He was very accommodating, he didn't pressure me hard into an upsale. He showed me what I wanted to see, he answered any questions I had or got the answer for me. He was very personable and good at what he does. Chris was great at answering questions that I had, getting me in touch with Mas in a very timely manner, and he was willing to research anything he didn't know. Both he and Mas were great to deal with. More

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Outstanding Service I inherited an Avalanche that's now 15 years old. The breaks were replaced by another service shop and that's were my problems started (vibration felt I inherited an Avalanche that's now 15 years old. The breaks were replaced by another service shop and that's were my problems started (vibration felt through the breaks). Took it back a second time, then took it to another shop also twice for the same problem and no one got it right. Took it Ted Britt's Chevrolet in Sterling and they got it right the first time around (an ABS sensor was kaput)! Received 5-Star customer service from Chris Thomas, and met one of the subject matter experts who identified the problem (Eddie). I have nothing but praise for the Ted Britt Chevrolet team and cannot see myself taking the truck anywhere else for the rest of its useful life. More

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Disrespectful, Unhelpful, Scammers I've tried three times to bring my truck in for recall service. After finally getting an appointment they tried to charge me an hour labor even though I've tried three times to bring my truck in for recall service. After finally getting an appointment they tried to charge me an hour labor even though this is a GM recall. Luckily they told me they were going to try to screw me up front so I left, without receiving my recall service (potential fire hazard). I tried to make another appointment and the rude woman who answered said they would only accomodate me on a weekday since it's a recall (not important to them). She refused to let me bring my truck in on Saturday. Then she hung up on me. Worst customer service center on the planet. Don't bother. I would never bring a car here. They don't give a xxxx about the customer. More

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Warranty Service Chris was great to work with. He kept me updated on the progress of the work and the warranty work was completed on time Will continue to have my Impa Chris was great to work with. He kept me updated on the progress of the work and the warranty work was completed on time Will continue to have my Impala serviced at Ted Britt. More

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Consistently exceeding expectations! I purchased a 2016 Corvette from Hook Pagnotta on May 8, 2016. He worked with me well before the sale over email and the telephone and answered a myri I purchased a 2016 Corvette from Hook Pagnotta on May 8, 2016. He worked with me well before the sale over email and the telephone and answered a myriad of question from both my wife and I (sometimes even at the same time from different email accounts). His level of professionalism, friendliness, and patience exceeded my expectations from our first contact continuing through today. He was incredibly understanding and helpful with many of my odd requests; such as no dealer badges being added, no washing, basically no one touching the car except for me even BEFORE I officially owned it. This purchase started when I brought my 2012 Vette in for a state inspection when a saw almost her twin in a c7 sitting on the lot. I spoke to him briefly and before I knew it, I had the keys to the new one, temporary tags and his go ahead to take it out for a spin. I had hesitations switching from a manual to an automatic because the 2006 Vette I owned a while back was an auto and the shifting was incredibly slow. The new car had approximately .5 miles on it and he let me take it out to ease my concerns without making me feel as though I was going to hurt the price they could sell the car for. This kind of confidence in a customer and the product being sold is rarely seen. At that point, I was not seriously planning on buying the car but that did not stop him from accommodating my request to try out the auto transmission. Needless to say now that the car is in my garage, I was very happy with how much GM has improved the automatic transmissions. The shifts are now just as quick as could be pulled off with a manual version but not quite as quick as a dual clutch auto but that is to be expected. There were a few minor hang ups when Hook had to take my many offers and questions to his manager but he continued to try and work towards making me happy. I wanted $3k+ more than they were offering for my current Vette (4lt, Cyber Grey vert with 14k miles in immaculate condition) and roughly $4k less on the new car when we first started negotiating. There was a laid back feeling to the entire process that I solely credit him for and in the end, Hook and the general manager were able to get within $705 of my “buy it” number. I came in with financing already in hand and James in their financing department was even able to beat the lowest interest rate I had come across after shopping around. While this is my first review about this dealership I have been a faithful, extremely satisfied customer of their sales and service since 2006 when I purchased my first Vette from them. We used them for a courtesy delivery in 2012 for our Grand Sport that I spec’ed and had built exactly for our family from the factory. At that time, I met Chris in service, Glenn their Corvette mechanic, and Hook in sales. I was so impressed by the time and care that they all put into the courtesy delivery (which is something the dealership basically makes nothing on) that I began bringing all my cars to them for repairs and scheduled maintenance. It has been a little over 4 years now that I have taken all three of my cars solely to Ted Britt (formerly Sterling Chevy) for everything and I couldn't be happier. Having the confidence knowing that the cars won’t come back from service with new scratches, dings, or new problems that were not there before is incredibly comforting. I also trust that the things Chris and Glenn say need fixing on my cars is the 100% truth and I have never felt like they would ever take advantage of my car mechanical ignorance. Before I met this group of gentleman and Ted Britt, I would sweat bullets every time one of my cars had to go in for service and would go over the interior, exterior and engine with a fine tooth comb when it came out looking for some sort of damage. It is incredibly comforting to have that level of confidence in the folks charged with caring for your vehicles. I recommend Ted Britt, Glenn, Chris and Hook to anyone and everyone that will listen when the opportunity comes up and I will continue to do so. If anyone there happens to read this I just want to say one more THANK YOU! More

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Recall experience at dealership I scheduled an appointment for today (March 1st) because I received a recall notice in the mail. I scheduled an appointment time for 11:00. After ove I scheduled an appointment for today (March 1st) because I received a recall notice in the mail. I scheduled an appointment time for 11:00. After over two hours of waiting at the dealership, I found out that Ted Britt Chevrolet does not have two of the parts needed for the recall. I am not impressed with this dealership, and the customer service. I was told that when I made the appointment, that they did not know that there weren't any recall parts available for my Chevy Impala (which was purchased at this dealership). I am not pleased with the service here and did not have a great experience here. More

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Exceptional Service by Chris Thomas We have worked with Chris for several years and he is a total professional and knows the service business -- a very customer focused, value added mem We have worked with Chris for several years and he is a total professional and knows the service business -- a very customer focused, value added member of the Ted Britt team. He is an outstanding representative for Ted Britt Chevrolet in Sterling, VA, More

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Truly excellent experience. This is the third vehicle I purchased from Ted Britt Chevrolet and every experience has been better than the next. I would highly recommend visiting T This is the third vehicle I purchased from Ted Britt Chevrolet and every experience has been better than the next. I would highly recommend visiting Ted Britt Chevrolet in Sterling, VA. for your next vehicle. Special commendation to Mas Hill for his professionalism and commitment to satisfying the consumers needs. The trade in value received was also a very good experience. I truly appreciate this dealership. I have also maintained all my vehicles at this dealership. Never once have I been dissatisfied. For that I am most grateful. More

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Excellent dealership and staff Picked up a 2016 Volt, my second Volt purchase from this dealership and from Mr. R. Hook Pagnotta.. Hook Pagnotta is the consummate professional. H Picked up a 2016 Volt, my second Volt purchase from this dealership and from Mr. R. Hook Pagnotta.. Hook Pagnotta is the consummate professional. He has skilled "people relationships", is very thorough, and doesn't hesitate to "get his hands dirty" to get the job done. He has, by far, provided me with the finest experience I've ever had with any new car purchase (for the second time). I have full confidence in Hook. Ted Britt Chevrolet is the best car dealership I've ever experienced. It's evident when dealing with service personnel and by observing the apparent positive attitudes of all the people associated with the dealership. I observed an atmosphere of a happy and dedicated work force. It appears to me to be a product of excellent leadership at all levels. Colonel George A. Devorshak, USAF (Retired) More

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