Charlie Burkhardt@koons.com | Page 2

Bought a vehicle with no problem from the salesperson. No problem with finance. Made a appointment to get the vehicle fixed and was scheduled out a week. Took vehicle back to get fixed. They had vehicle for problem with finance. Made a appointment to get the vehicle fixed and was scheduled out a week. Took vehicle back to get fixed. They had vehicle for 2 days and I took off of work. Vehicle is still making the same noise I took it in for. The month and 1,000 miles are up and I’m stuck with a noise that absolutely drives me crazy. I guess you get what you pay for. Very unhappy with the service department. Place sucks More

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This is the fifth used car we have purchased from Koons White Marsh Chevrolet. We have recommended six other friends and family in the past three years to purchase their used cars from them as well. They o White Marsh Chevrolet. We have recommended six other friends and family in the past three years to purchase their used cars from them as well. They offer good trade-in values and reasonable pricing for the cars they sell. Their used cars are backed by their service guarantee. Mike was great in appraising our car to give us the highest trade-in amount which gave us equity to put on the new vehicle. Sean Knefel was our sales associate, and he was open, honest, friendly and accommodating throughout the entire process to give us the right car to fill all our needs. The finance department was excellent in giving us the best rate and payment per month which was lower than we were paying on our old loan, and it even included GAP, extended warranty and oil change/tire rotation for two years included. We are immensely pleased with the entire experience and highly recommend them. More

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Normally it always feel like home!! But my last experience it was not so great because normally they pull your vehicle around after service but this time I had to physically go find my own vehicle! experience it was not so great because normally they pull your vehicle around after service but this time I had to physically go find my own vehicle!! More

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I had a problem with my transmission, I spoke with Josh on the phone. He told me to bring in my truck for a diagnostic. They found that I needed a new transmission. Josh took care of submitting the info to on the phone. He told me to bring in my truck for a diagnostic. They found that I needed a new transmission. Josh took care of submitting the info to the warranty company, set me up with a loner vehical. He texted me updates about the progress of the repaire. Amazingly, I dropped my vehicle off Sunday evening and was contacted Tuesday noon time that my truck was finished and ready for pick up.Josh and the Koons team did a very good job. They made a stressful situation much easier to bare. Thanks Guys Anthony Fitch Jr. More

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Buddy Price is the MAN! I've purchased 4 vehicles from Koons Chevrolet White Marsh over the years and Buddy Price is solely responsible for 3 of the latest purchases. I look I've purchased 4 vehicles from Koons Chevrolet White Marsh over the years and Buddy Price is solely responsible for 3 of the latest purchases. I look forward to continued business as this dealership strives for consistent customer satisfaction amongst its staff. If you're looking to make a no-pressure deal on a quality vehicle Buddy is the man to see. More

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It was great. Our salesman was very informative. I would recommend koons Chevy to my friends because our salesman made the whole experience great everything from our choice of vehicles to our payment I would recommend koons Chevy to my friends because our salesman made the whole experience great everything from our choice of vehicles to our payment request. Before we knew it it was time to go to finance and sign the papers. Also I dont remember the name of the gentleman who did our paperwork but he also did a great job explaining our paperwork as we signed. More

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Always exceptional service I have been dealing with Brian for serveral years for both my vehicles. With every evaluation, Brian goes above and beyond to explain, in detail, wha I have been dealing with Brian for serveral years for both my vehicles. With every evaluation, Brian goes above and beyond to explain, in detail, what is needed to maintain/fix or what his mechanic foresees as a future concern. His knowledge and expertise in the field and with customer service is exemplary. More

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