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Carlos Roman
Carlos Roman at Universal Hyundai
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Carlos Roman

Certified Sales Consultant

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

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5.0
145 Reviews

Dealership Experience

13 yrs, 5 mos

Industry Experience

13 yrs, 5 mos

5.0

145 Reviews

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145 Reviews of Carlos Roman

February 28, 2025

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Employee Rating

Was very easy to work a deal in Universal Hyundai, my salesman Carlos Roman was very patient and fot a lot of knowledge about the Huundai vehicle. The process was seamless all the way. Thank to Carlos R More

by elenalararosario
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 03, 2025

Universal Hyundai responded

Thank you for choosing Universal Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 26, 2025

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Employee Rating

My family and I have purchased at least 12 new cars & 2 preowned from this dealership. We know Adam from the beginning of being a customer at your location. Many years now. Once Adam moved to pre-owned car More

by franv23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Alegre, Andres Garces

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Feb 27, 2025

Universal Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 24, 2024

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Employee Rating

Carlos was an absolute legend to work with! We’d recommend his services to anyone. More

by KLYNNJOHNSON2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Matos

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Nov 25, 2024

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that Carlos had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 14, 2024

Dealership Rating
Employee Rating

Great place to do business but could use a soda machine in the Hyundai sales building. More

by CHRISTYMS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amir Alamaldin

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Nov 16, 2024

Universal Hyundai responded

Thank you for your review. Thank you so much for choosing Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 10, 2024

Dealership Rating
Employee Rating

Carlos is what makes me comeback to this dealership, thanks carlos for the help renewing once again our lease More

by JCUG1204
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Kristan

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Nov 11, 2024

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carlos met your expectations. Thank you again for choosing Universal Hyundai. We look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 08, 2024

Dealership Rating
Employee Rating

Fantastic service , Carlos Roman explained everything pretty good. He was very professional and the people in accounting was very informative. I am very satisfied with the experience. More

by WASHABERO
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
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Oct 09, 2024

Universal Hyundai responded

It's fantastic to hear that Carlos provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 30, 2024

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Employee Rating

Carlos and the team are great salesman. No pressure and they listen to your needs More

by ENLSDAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ramces Rivera

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Sep 30, 2024

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that Carlos and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 27, 2024

Dealership Rating
Employee Rating

Great sales rep and test drive. Finance department was slimey and didnt want to accept my certified chase check to force a loan. More

by Angel.C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Simo Bassi

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Sep 27, 2024

Universal Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

September 03, 2024

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Employee Rating

Customer Service is always amazing at Universal Hyundai. Since the beginning everything was smooth covering all my needs. More

by Karengomez1085
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Matos, Jose Cepeda

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Sep 03, 2024

Universal Hyundai responded

Thank you so much for your excellent review, Karen! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 03, 2024

Dealership Rating
Employee Rating

I had a very good experience and I so happy with my car, Thank you Hunday dealer and Carlos. You are the best. God bless you. More

by VARONASCAKES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ramces Rivera

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Sep 04, 2024

Universal Hyundai responded

Thank you for your review and kind words for Carlos and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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