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Carlos Robles
Carlos Robles at INFINITI of South Bay

Carlos Robles | Page 12

Service Manager

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.2
141 Reviews

Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.

4.2

141 Reviews

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141 Reviews of Carlos Robles

March 30, 2021

Dealership Rating
Employee Rating

Very reasonable pricing and detailed service. I did not get my car from this dealer but have been getting all services here. Highly recommended for Infiniti car owners. More

by Jess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

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Mar 31, 2021

INFINITI of South Bay responded

Thank you for reaching out, Jess! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 12, 2021

Dealership Rating
Employee Rating

I am very impressed with the service that I received each time I come here. The staff have excellent customer service and pays attention to mine needs. More

by Clifford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

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Mar 12, 2021

INFINITI of South Bay responded

We appreciate your input, Clifford . We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

March 09, 2021

Dealership Rating
Employee Rating

Great experience, quick to respond to my needs, professional service, courtesy, clean dealership. Everyone seems competent, knowledgeable and helpful when you need something. Friendly as well. More

by PAULMENNYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilson Chihuahua, Candice Roxas

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Mar 10, 2021

INFINITI of South Bay responded

Paul, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 08, 2021

Dealership Rating
Employee Rating

Big thank you to Carlos Robles, he really took care of us. The service was very fast, it was done in less than a week. Thank you Infiniti of South Bay! More

by MARIA1495
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 09, 2021

INFINITI of South Bay responded

Maria, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 03, 2021

Dealership Rating
Employee Rating

Excellent service. Pretty cool IT features: texted service status and offered suggestions. The staff is very friendly. No coffee though. Fast service. All service suggestions are well explained. More

by LETITCV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilson Chihuahua

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Mar 04, 2021

INFINITI of South Bay responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 01, 2021

Dealership Rating
Employee Rating

Service was really quick and they don't waste time sitting on the vehicle. South Bays Follow up system is the way all dealerships should be. More

by shawnette_d_beacham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

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Mar 02, 2021

INFINITI of South Bay responded

Thank you so much for taking the time to share your feedback with us, Shawnette! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 21, 2021

Dealership Rating
Employee Rating

Excellent service for me.. I will be going back to this branch because the visit both times was very pleasant and they got the job done. More

by marcelgalbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Candice Roxas

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Feb 23, 2021

INFINITI of South Bay responded

Thank you for reaching out, Marcel! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 18, 2021

Dealership Rating
Employee Rating

My car was serviced for an oil change. A car wash was also provided. I had to wait for a while for completion but it was worth the wait. More

by SJYWIRED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Anita Ruiz, Kas Yeganeh, Larry Harris, Kelvin Bratcher , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

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Feb 19, 2021

INFINITI of South Bay responded

We are glad to hear you enjoyed your recent visit to our service department. At INFINITI of South Bay we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Please let us know if there is anything else that we can assist you with. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 13, 2021

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Employee Rating

I brought my fx35 in to have they oil cooler sealing gasket replaced due to severe leaking. A 2 hour estimate was Promised and delivered! More

by ADELLAMARNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

Report | Print
Feb 16, 2021

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 08, 2021

Dealership Rating
Employee Rating

They were well organized, helpful, and they gave an amazing customer service, I will recommend this place to others and will come back for service. More

by DIEGOMORENO107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

Report | Print
Feb 09, 2021

INFINITI of South Bay responded

Thank you for leaving us this great review, Diego! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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