Carlos Robles
Carlos Robles at INFINITI of South Bay

Carlos Robles | Page 10

Service Manager

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.2
141 Reviews

Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.

4.2

141 Reviews

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141 Reviews of Carlos Robles

June 25, 2021

Dealership Rating
Employee Rating

Very informative very nice staff and quick on service time! More

by RCHANEY231957@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Zach Maynard, Matt Murillo, Candice Roxas, Ever Villalobos

Jun 25, 2021

INFINITI of South Bay responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 21, 2021

Dealership Rating
Employee Rating

Service was excellent! The staff was very attentive and nice. I was satisfied with the completion of the work done More

by SPASORDAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Larry Harris, Kelvin Bratcher , Zach Maynard, Candice Roxas, Ever Villalobos

Jun 22, 2021

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 16, 2021

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Employee Rating

Every time I come I don’t have any problem with the service. The service center is all ways nice and the employees are wonderful. Love coming there . More

by MRSCADDELL1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Anita Ruiz, Kas Yeganeh, Mike Molles , Wilson Chihuahua, Andy Kim, Zach Maynard, Candice Roxas, Ever Villalobos

Jun 17, 2021

INFINITI of South Bay responded

Thank you for the wonderful review, Mrs. Caddell! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

Jun 17, 2021

MRSCADDELL1965 responded

I will thank you so much

June 09, 2021

Dealership Rating
Employee Rating

Thanks you very much for your help and friendly, I am very happy for nice car, I wish you good luck good business and happy !! More

by Viacheslav
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Anita Ruiz, Kas Yeganeh, Mike Molles , Wilson Chihuahua, Andy Kim, Zach Maynard, Candice Roxas, Ever Villalobos

Jun 09, 2021

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Andy Kim INFINITI of South Bay Sales Manager

June 04, 2021

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Employee Rating

Great job...z z z z z z z z z z z z z z z z z z z z z z z More

by THEPINCHEMSFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

Jun 07, 2021

INFINITI of South Bay responded

I appreciate you taking the time to leave INFINITI of South Bay this excellent star rating. Please do not hesitate to reach out if you need anything in the future be it service or sales. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 28, 2021

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Employee Rating

Great service with knowledgeable people. Work done correctly the first time and a list of suggested work to be done at our discretion. I highly recommend this dealer for based on their proper care of More

by ZG Artist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Candice Roxas

May 28, 2021

INFINITI of South Bay responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 27, 2021

Dealership Rating
Employee Rating

Very unhappy with the lack of quality from the service Dept. I have taken my car in for the same repair multiple time and the problem is still not resolved. More

by CCARPERTER006
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Candice Roxas

Jun 11, 2021

INFINITI of South Bay responded

Mr. Carpenter, We did replace your transmission gasket 20,000 miles ago, and for some reason, yes, we needed to replace it again. We understand that you are frustrated that you needed to come back. Please understand that there are any number of reasons that this may have happened. We are glad that we were be able to make the repair under warranty and we truly apologize that this has been an inconvenience. Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 24, 2021

Dealership Rating
Employee Rating

Great service! Super nice, thorough, helpful, honest. Wilson and Carlos were very helpful helping me decide what to do. I appreciate all their help and I would definitely come back! More

by Redlineltd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilson Chihuahua

May 26, 2021

INFINITI of South Bay responded

We loved reading this review! Happy customers are our aim, and it appears Wilson and Carlos really hit the bullseye. We’ll make sure to share your experience with them, and if you have any further questions or worries, we’re always available to help. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 24, 2021

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Employee Rating

The service agent Ever booked my vehicle under the dealership instead of my name. So when I called to find out if my car was ready no one could find it. Also paid $4,600.00 for repairs only to be told More

by AMMARAH
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Wilson Chihuahua, Candice Roxas

May 25, 2021

INFINITI of South Bay responded

Yes, we apologize that we did not catch the issue with the tire sensor until we got into the job. Sometimes it is difficult to make a complete diagnosis until other areas are disassembled, that's why when a customer receives a quote it is an "estimate". Even so, we will stand by our work and make arrangements for your tire sensor to be replaced. We look forward to seeing you soon and we appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

May 26, 2021

AMMARAH responded

Thank you Carlos I appreciate that.

May 17, 2021

Dealership Rating
Employee Rating

GreAt fast service I really appreciate how they got right to working on my car. My car was ready in no time thank you very much More

by KIARERILES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

May 18, 2021

INFINITI of South Bay responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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