Carlos Robles | Page 10

INFINITI of South Bay responded

Start Stop is a latest technology that began to be integrated into recent automobiles about ten years ago. This technology aims to limit the fuel consumption of your Infiniti Q50 and to preserve the environment by limiting CO2 emissions. Its usefulness is mainly important in an urban environment. Indeed, automobiles can be made to spend up to 35% of their time at a standstill during urban journeys. The promise of start and stop on your vehicle is to save you between 5% and 15% in fuel consumption. This is a manufacturer feature of your vehicle that we are unable to disable. Sincerely, Carlos Robles Service and Parts Manager INFINITI of South Bay

INFINITI of South Bay responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for the wonderful review, Mrs. Caddell! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Andy Kim INFINITI of South Bay Sales Manager

INFINITI of South Bay responded

I appreciate you taking the time to leave INFINITI of South Bay this excellent star rating. Please do not hesitate to reach out if you need anything in the future be it service or sales. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Mr. Carpenter, We did replace your transmission gasket 20,000 miles ago, and for some reason, yes, we needed to replace it again. We understand that you are frustrated that you needed to come back. Please understand that there are any number of reasons that this may have happened. We are glad that we were be able to make the repair under warranty and we truly apologize that this has been an inconvenience. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We loved reading this review! Happy customers are our aim, and it appears Wilson and Carlos really hit the bullseye. We’ll make sure to share your experience with them, and if you have any further questions or worries, we’re always available to help. Sincerely, Carlos Robles INFINITI of South Bay Service Manager