Carlos Robles | Page 9

Service Dept is incompetent. I have taken my car in multiple times for the same issue and have loss time and money from work due to there incompetence. multiple times for the same issue and have loss time and money from work due to there incompetence. More

by SCARPERTER006 Verified Customer Verified Customer

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Very disappointing experience with Infiniti of South Bay service department. I recently took my FX35 to Infiniti South Bay for service (replace all tires, air bag recall, new battery, etc.) and they bad service department. I recently took my FX35 to Infiniti South Bay for service (replace all tires, air bag recall, new battery, etc.) and they badly damaged my rims. All four rims were in excellent condition before I dropped the car off but were severely damaged by their service department through the application of a caustic wheel cleaner which ate through the finish leaving unsightly black spots and stains on each rim. The difference before and after was so huge that I initially thought they had installed the wrong wheels on my car. Whereas my rims previously looked perfect from a few feet away, the new damage and discoloration was easily visible twenty feet away or more. When I showed the damage to the service manager, he immediately went into denial mode and basically called me a liar by implying that the damage already existed and I was trying to pull a fast one. He even said to me, "Come on, be honest with me" which was amazingly condescending and disrespectful. By chance, I took photos of the car one week prior to servicing at Infiniti South Bay for submission to my insurance company for policy renewal. When I showed the service manager these pics which clearly proved the wheels had no damage, he continued to make more excuses and then said he regretted cleaning my wheels because it "revealed" the damage. This absolutely made no sense. As a customer of Infiniti South Bay since 2011, I am deeply disappointed with this experience and have decided to find a new service shop for my Infiniti. I sincerely hope the service manager was just having a bad day because no customer deserves to be treated the way I was. More

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Service dept and parts dept are greatHappy to work Service dept and parts dept are great Happy to work together with infinity OEM certification program. This guys take care of there custumer 5 star Service dept and parts dept are great Happy to work together with infinity OEM certification program. This guys take care of there custumer 5 star More

by CARLOS61 Verified Customer Verified Customer

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Fast, professional knowledgeable service, always a great experience. Not sure what else to say. Its just regular service i.love my car its great thank you experience. Not sure what else to say. Its just regular service i.love my car its great thank you More

by Owani Verified Customer Verified Customer

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Hi my name is Stephanie will sit and I just have to express the excellence in service that I received from Southbay infinity I am overly joyed and not just happy but I am over the joy with the service express the excellence in service that I received from Southbay infinity I am overly joyed and not just happy but I am over the joy with the service that was giving me the satisfaction from the staff just excellence so courteous and respectable and that’s what we need I have been going out purchase my car in South in the Thousand Oaks and it’s taking my car to Cerritos Infinity and Thousand Oaks where I purchase my Finity thousand oaks of Infinity and I just passed up Southbay so what I’m gonna be doing now is traveling to South Bay now and I hope everything is all well for everybody More

by STAYENCOURGED Verified Customer Verified Customer

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I Love South Bay infinit you guys are the best thank you so much for everything that you have done for me I’ll never take my car anywhere else. so much for everything that you have done for me I’ll never take my car anywhere else. More

by NINAISUPONIT Verified Customer Verified Customer

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Great customer service! Very knowledgeable staff, efficient and friendly service! You can’t get any better than that! efficient and friendly service! You can’t get any better than that! More

by PAULMENNYC Verified Customer Verified Customer

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At Infinity of South Bay the customer service was excellent. I was greeted with Cheerful kindness from all of the staff. Professionalism to the Max. I would recommend this facility to others. Tha excellent. I was greeted with Cheerful kindness from all of the staff. Professionalism to the Max. I would recommend this facility to others. Thankyou for your “pro” work ethic. More

by MISSANDERSON009 Verified Customer Verified Customer

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Good but would like better pricing on labor. The price of labor is double parts if not triple. But will return to get back brakes done labor is double parts if not triple. But will return to get back brakes done More

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Rude. Said I needed to replace my engine. Took it somewhere else and they fixed it without replacing engine. somewhere else and they fixed it without replacing engine. More

by THERESAHTLE Verified Customer Verified Customer

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