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Carlos Robles
Carlos Robles at INFINITI of South Bay

Carlos Robles | Page 9

Service Manager

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.2
141 Reviews

Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.

4.2

141 Reviews

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141 Reviews of Carlos Robles

August 04, 2021

Dealership Rating
Employee Rating

Service dept and parts dept are greatHappy to work Service dept and parts dept are great Happy to work together with infinity OEM certification program. This guys take care of there custumer 5 star More

by CARLOS61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Zach Maynard, Matt Murillo, Ever Villalobos, Cashier

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Aug 05, 2021

INFINITI of South Bay responded

We are truly dedicated to providing quality customer service in all areas of our dealership, Carlos. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 01, 2021

Dealership Rating
Employee Rating

Fast, professional knowledgeable service, always a great experience. Not sure what else to say. Its just regular service i.love my car its great thank you More

by Owani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Matt Murillo, Candice Roxas, Ever Villalobos

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Aug 02, 2021

INFINITI of South Bay responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

July 19, 2021

Dealership Rating
Employee Rating

Hi my name is Stephanie will sit and I just have to express the excellence in service that I received from Southbay infinity I am overly joyed and not just happy but I am over the joy with the service More

by STAYENCOURGED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Matt Murillo, Candice Roxas, Ever Villalobos

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Jul 20, 2021

INFINITI of South Bay responded

Stephanie, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 13, 2021

Dealership Rating
Employee Rating

I Love South Bay infinit you guys are the best thank you so much for everything that you have done for me I’ll never take my car anywhere else. More

by NINAISUPONIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Matt Murillo, Candice Roxas, Ever Villalobos

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Jul 14, 2021

INFINITI of South Bay responded

Nina, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

Jul 14, 2021

NINAISUPONIT responded

U r more than welcome

July 01, 2021

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Employee Rating

Great customer service! Very knowledgeable staff, efficient and friendly service! You can’t get any better than that! More

by PAULMENNYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Candice Roxas

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Jul 01, 2021

INFINITI of South Bay responded

Paul, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 01, 2021

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Employee Rating

At Infinity of South Bay the customer service was excellent. I was greeted with Cheerful kindness from all of the staff. Professionalism to the Max. I would recommend this facility to others. Tha More

by MISSANDERSON009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Larry Harris , Zach Maynard, Matt Murillo, Candice Roxas, Ever Villalobos

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Jul 01, 2021

INFINITI of South Bay responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 30, 2021

Dealership Rating
Employee Rating

Good but would like better pricing on labor. The price of labor is double parts if not triple. But will return to get back brakes done More

by AMMARAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Candice Roxas

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June 29, 2021

Dealership Rating
Employee Rating

Rude. Said I needed to replace my engine. Took it somewhere else and they fixed it without replacing engine. More

by THERESAHTLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Edson Trujillo , Zach Maynard, Matt Murillo, Ever Villalobos

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Aug 03, 2021

INFINITI of South Bay responded

For the safety of you and your family our certified technicians recommended replacing your engine. Carlos Robles Service and Parts Manger INFINITI of South Bay

June 28, 2021

Dealership Rating
Employee Rating

Have had my car in at least 4 times for the same problem they keep giving me the car back with the same problem. Service Mgr Carlos not very helpful, Service Rep Candice has been helpful More

by STEVEMICKS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Candice Roxas

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Aug 03, 2021

INFINITI of South Bay responded

Start Stop is a latest technology that began to be integrated into recent automobiles about ten years ago. This technology aims to limit the fuel consumption of your Infiniti Q50 and to preserve the environment by limiting CO2 emissions. Its usefulness is mainly important in an urban environment. Indeed, automobiles can be made to spend up to 35% of their time at a standstill during urban journeys. The promise of start and stop on your vehicle is to save you between 5% and 15% in fuel consumption. This is a manufacturer feature of your vehicle that we are unable to disable. Sincerely, Carlos Robles Service and Parts Manager INFINITI of South Bay

Aug 03, 2021

STEVEMICKS responded

I don't have a problem with the Start Stop technology, when it works consistently. As I demonstrated to your Service Rep on a test drive, the Start Stop system did not work consistently. My concern was that a small (but annoying) problem with the system could become a safety issue, starting/stopping at critical times. Quoting me the company line for the system is not helpful. I have sold the car as a result of Infinity's inability to rectify the problem.

June 28, 2021

Dealership Rating
Employee Rating

I always have felt that Infinity of South Bay have been honest and upfront with me. More

by JLG15CA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Candice Roxas, Ever Villalobos

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Jun 28, 2021

INFINITI of South Bay responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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