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Carlos Robles
Carlos Robles | Page 8
Service Manager
INFINITI of South Bay
2900 Pacific Coast Highway
Torrance, CA 90505
141 Reviews
Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.
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141 Reviews of Carlos Robles
October 13, 2021
Every time I go to this location it’s always an amazing customer service experience. Everyone here is great from the cashier to the parts department and all of the service guys. I live downtown LA and I ch customer service experience. Everyone here is great from the cashier to the parts department and all of the service guys. I live downtown LA and I choose to drive to this location at Southbay simply because of the customer service it’s white glove. More
by AZAVIERJACKSON
Verified CustomerOther Employees Tagged: Edson Trujillo , Zach Maynard, Matt Murillo, Ever Villalobos
October 13, 2021
They are quick and efficient. They know my car and don’t push extra services. push extra services. More
by WSMACAULAY
Other Employees Tagged: Edson Trujillo , Zach Maynard, Matt Murillo, Ever Villalobos
August 27, 2021
Quick and to the point definitely don’t mind having to go to the shop I recommend they help with anything you need thumbs up to the shop I recommend they help with anything you need thumbs up More
by BENNYFRANCO89
Other Employees Tagged: Edson Trujillo
August 25, 2021
Amazing work, like always, very efficient. Minimal waiting, very professional customer service, I wouldn’t go any where else and I recommend all my friends and family to come here waiting, very professional customer service, I wouldn’t go any where else and I recommend all my friends and family to come here More
by ALMAM48
Other Employees Tagged: Edson Trujillo , Zach Maynard, Matt Murillo, Ever Villalobos
August 24, 2021
It was a really good experience. The staff was friendly and very helpful. the work on the vehicle was done very well as well. Thank you! and very helpful. the work on the vehicle was done very well as well. Thank you! More
by MIGUEL.VARGAS105
Other Employees Tagged: Edson Trujillo , Zach Maynard, Matt Murillo, Ever Villalobos
August 22, 2021
Excellent service, fast and efficient as always.Service Excellent service, fast and efficient as always. Service department has great workers and they help me with all doubts that I have for my car. Excellent service, fast and efficient as always. Service department has great workers and they help me with all doubts that I have for my car. More
by CLAUMEX79
Other Employees Tagged: Matt Murillo, Ever Villalobos
August 15, 2021
Service Dept is incompetent. I have taken my car in multiple times for the same issue and have loss time and money from work due to there incompetence. multiple times for the same issue and have loss time and money from work due to there incompetence. More
by SCARPERTER006
Other Employees Tagged: Edson Trujillo
August 11, 2021
Very disappointing experience with Infiniti of South Bay service department. I recently took my FX35 to Infiniti South Bay for service (replace all tires, air bag recall, new battery, etc.) and they bad service department. I recently took my FX35 to Infiniti South Bay for service (replace all tires, air bag recall, new battery, etc.) and they badly damaged my rims. All four rims were in excellent condition before I dropped the car off but were severely damaged by their service department through the application of a caustic wheel cleaner which ate through the finish leaving unsightly black spots and stains on each rim. The difference before and after was so huge that I initially thought they had installed the wrong wheels on my car. Whereas my rims previously looked perfect from a few feet away, the new damage and discoloration was easily visible twenty feet away or more. When I showed the damage to the service manager, he immediately went into denial mode and basically called me a liar by implying that the damage already existed and I was trying to pull a fast one. He even said to me, "Come on, be honest with me" which was amazingly condescending and disrespectful. By chance, I took photos of the car one week prior to servicing at Infiniti South Bay for submission to my insurance company for policy renewal. When I showed the service manager these pics which clearly proved the wheels had no damage, he continued to make more excuses and then said he regretted cleaning my wheels because it "revealed" the damage. This absolutely made no sense. As a customer of Infiniti South Bay since 2011, I am deeply disappointed with this experience and have decided to find a new service shop for my Infiniti. I sincerely hope the service manager was just having a bad day because no customer deserves to be treated the way I was. More
by worklink2020
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