Carlos De La Luz
Carlos De La Luz at Universal Mitsubishi

Carlos De La Luz | Page 9

Sales Manager

Universal Mitsubishi

Sales 5355 Van Nuys Blvd. / Service 5151 Van Nuys Blvd.
Sherman Oaks, CA 91401

4.2
98 Reviews
4.2

98 Reviews

Write a Review

98 Reviews of Carlos De La Luz

July 13, 2022

Dealership Rating
Employee Rating

Friendly. Helpful. Patient. Responsive with clear heartfelt and helpful answers. Make you feel part of a family that wishes only the best for you ...and let Yo More

by JBREZOVIC
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, Paul Tokatlyan , Patrick Carroll, Ivan

Jul 19, 2022

Universal Mitsubishi responded

Hi Joseph, It's very rewarding to hear the satisfaction in your words. I appreciate you giving Universal Mitsubishi and Ivan the opportunity to earn your business. Enjoy driving your Sienna for many years to come. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

March 30, 2022

Dealership Rating
Employee Rating

Thank you for helping me during my car buying process. No hidden fees and good customer service. More

by paola.cauper
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiki N

Apr 01, 2022

Universal Mitsubishi responded

Hello Paola, It was a tremendous joy helping you in the process of purchasing your Electric vehicle. Enjoy it for many years to come, and hopefully you'll let us know when you're for another vehicle. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

March 26, 2022

Dealership Rating
Employee Rating

I’ve been with Mitsubishi for years and it’s mainly because of How well everyone works with each other to provide the best vehicle and service to clients. Saul and Carlos are a great tag team!! I must More

by Claudia Zamora
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2022

Universal Mitsubishi responded

Hi Claudia, I really appreciate your kind words and 5 Star Review, It's truly appreciated. Enjoy your Outlander for many years to come. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

February 12, 2022

Dealership Rating
Employee Rating

Thank you for every thank good service good good good good good good good good More

by Shant.tajian
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, Zakk Kim, Bobby Gharibian, Saul Turcios, JC Gonzalez , Patrick Carroll, Stephanie Viteri, Nick Zohrabi

Feb 26, 2022

Universal Mitsubishi responded

Thank you so much for giving us the opportunity to earn your bussiness. Enjoy your New Vehicle for many years to come. Stay safe, Carlos De La Luz

November 19, 2021

Dealership Rating
Employee Rating

I love having total complete comfort in your dealership they treat me and my car like Family More

by Diana Payne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Bobby Gharibian, JC Gonzalez , Patrick Carroll

Nov 21, 2021

Universal Mitsubishi responded

Hi Diana, we're tremendously grateful for your continued patronage. It's rewarding to hear we make our customers feel like family. Thank you. Stay safe, Carlos De La Luz

October 30, 2021

Dealership Rating
Employee Rating

Wow! Goes above and beyond to accede your expectations on repairs and kindness. Will come again More

by krebecca0606
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan

Nov 03, 2021

Universal Mitsubishi responded

Hello Rebecca, we appreciate your 5 Star Review and your choice of having us service your vehicle. Stay safe, Carlos De La Luz

September 18, 2021

Dealership Rating
Employee Rating

The workers all help out, it has a very clean and professional look all around. Good job. More

by LAGUNA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan

Sep 22, 2021

Universal Mitsubishi responded

Thank you so much for your kind words and 5 Star Review. We really appreciate it. We look forward to your next visit. Stay safe, Carlos De La Luz

September 13, 2021

Dealership Rating
Employee Rating

Although I had no personal contact, the broker who handled everything on My behalf made me satisfied with this dealership More

by uniqueone13
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, Zakk Kim, Bobby Gharibian, Saul Turcios, JC Gonzalez , Stephanie Viteri, Nick Zohrabi

Sep 14, 2021

uniqueone13 responded

Thank you for my 2019 Subaru Impreza, it is beautiful, low mileage and I love the color😊👌 Great Job to you and your team!

September 03, 2021

Dealership Rating
Employee Rating

Was interested in their Aston Martin DB9. They delayed the whole process from the get go. I asked for a PPI. They asked if I would pay for it and I said yes. Then they didn't want me to drive the car for More

by ExoticCarGuy
Customer Service
Recommend Dealer
No
Sep 22, 2021

Universal Mitsubishi responded

Hello Exotic Car Guy, my apologies for a terrible outcome. I can hear the emotion in your words and wished you would have bought the vehicle. We make our inventory available to everyone and in some cases inform those interested in a particular car if someone else is showing interest. You are correct in making the point that a 90 mile round trip to have the vehicle inspected is not much, but when we're speaking of a 2015 Aston Martin DB9, miles are very significant. Please be fair, your statement of us delaying the process is a bit witless. In today's business challenges, that perception is far from the truth, regretfully out of our control, you may a customer with a request and one without. I sincerely hope you're able to find a 2015 20K mile Aston Martin, and if you do, do not hesitate to make a decision. Stay safe, Carlos De La Luz

May 18, 2021

Dealership Rating
Employee Rating

The people in universal mitsubishi are very good and very accomodating. They are really trying to help me in all of my problems abd questions. I really recommend them. More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan

May 22, 2021

Universal Mitsubishi responded

Thank you Don, I'm glad we where able to help. We hope you continue choosing our service department to take care of you vehicle needs. Stay safe, Carlos De La Luz

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