Carlos Alejo
Carlos Alejo at Greenway Kia East
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Carlos Alejo

service advisor

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.4
168 Reviews
4.4

168 Reviews

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168 Reviews of Carlos Alejo

December 31, 2024

Dealership Rating
Employee Rating

This dealer the people are very bad they never said the true no honest no good service nothing. More

by neyvidal1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 31, 2024

Greenway Kia East responded

We apologize for any inconvenience you experienced. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve this. Please contact us directly and we will do our best to address the issue.

December 30, 2024

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Employee Rating

Great place to buy a car or truck! ! Every one was so helpful and kind. The sales manager is the best. More

by ncujo19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fiyin Adeyeye

Dec 31, 2024

Greenway Kia East responded

We're delighted to hear you had a positive experience at Greenway Kia East! Our team, including the sales manager, is always here to help and make your car-buying journey enjoyable. Thanks for choosing us!

December 28, 2024

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Employee Rating

Gina and her team are amazing. Everytime the service is outstanding. The service department is the only reason I still buy Kia More

by dana.tewata
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio, Shelby Bishop

Dec 30, 2024

Greenway Kia East responded

We're delighted to hear that Gina and the team at Greenway Kia East continue to provide you with outstanding service! It's wonderful knowing our service department keeps bringing you back. Thank you for your loyalty!

December 28, 2024

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Employee Rating

Todo estuvo bien. La atención al momento que llegue y la pronta solución a mi problema por Garantía. Excellent! More

by MORELLACALDERON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Westberg

Jan 02, 2025

Greenway Kia East responded

Nos alegra saber que recibió una atención excelente y solución rápida a su problema de garantía en Greenway Kia East. Gracias por compartir su experiencia positiva con nosotros!

December 23, 2024

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Just terrible car wasn't prepared properly. Car was empty on gas. Plastic was found inside car everywhere. Tires were all super low which it locked car in place. No valve stem colors on any More

by semerson91
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Joshua Fernandez

Dec 23, 2024

Greenway Kia East responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

December 21, 2024

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Employee Rating

They have no commitment of words, no respect for the customer, They weren't honest, My problem is the sales department and managers More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 22, 2024

Greenway Kia East responded

Maria, we take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

December 20, 2024

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Employee Rating

My service took 6 hours to complete. I scheduled an appointment for a recall to replace a fuse, and used a coupon for an oil change, tire rotation, and car wash. I was informed the fu More

by JWARD256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gina Carpio

Dec 20, 2024

Greenway Kia East responded

Thank you for sharing your detailed feedback. We apologize for any inconvenience you experienced. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve this. Please contact us directly and we will do our best to address the issue.

December 18, 2024

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Employee Rating

Service was pretty quick around 2 hours. Workers are a little slow and quiet. They don’t have the best attitude. More

by saamatrix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio, Joshua Fernandez

Dec 19, 2024

Greenway Kia East responded

Thank you for your feedback on your recent visit to Greenway Kia East. We appreciate hearing about both the positives and areas where we can improve, and we'll work on enhancing our team's communication and attitude. If there's anything else you'd like to share or discuss, feel free to reach out!

December 18, 2024

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Employee Rating

Very caring and genuinely interested in the needs of their customers. Pleasant and respectful staff. The dealership is clean and well maintained. Always a pleasure whenever I have to visit the dealershi More

by PENGPANLONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2024

Greenway Kia East responded

Thank you for sharing your positive experience with us at Greenway Kia East! We're delighted to hear that our team and facilities met your expectations. We look forward to welcoming you back in the future!

December 13, 2024

Dealership Rating
Employee Rating

Ever since I bought my vehicle there 3 years ago all I've had are problems with it. I had to replace my transmission, alternator and I was quoted over 3k to replace my oil pan, More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shelby Bishop, Hector Rodriguez

Dec 13, 2024

Greenway Kia East responded

Thank you for sharing your feedback. We apologize for not meeting your expectations. Please reach out to us directly so we can address your concerns and find a solution, Mike.

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