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Capri Blas
Capri Blas at Nissan of Torrance
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Capri Blas

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.7
33 Reviews
4.7

33 Reviews

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33 Reviews of Capri Blas

December 10, 2024

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Employee Rating

Service was fine but when I asked for a ride/shuttle ride, I was told no rides for oil change customers. Oil change took longer than expected at around at least two hours More

by ISLASSMITH
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2024

Nissan of Torrance responded

Thank you for taking the time to share your experience. While we understand that 2hrs may seem long for an oil change, we also perform a complimentary multi-point inspection, battery test, and car wash. We truly regret we were unable to accommodate you with an Uber ride as our store does not have a shuttle service. Our policy typically does not include transportation services for standard maintenance appointments. Your feedback is invaluable in helping us improve our services, and we hope to serve you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 08, 2024

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Employee Rating

It's my first time having to get service at a different dealership. It's a lot closer and they offered some discounts, so the service was great. More

by Neocave
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2024

Nissan of Torrance responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 06, 2024

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Employee Rating

Capri was very helpful keeping me informed on what was going on with the service, the tech did a great job and fast also the car washer was perfect More

by ALDENMA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2024

Nissan of Torrance responded

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 06, 2024

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Horrible Service! I would not recommend to anyone to come to Torrance Nissan! I’ll take my car elsewhere because of the bad service! More

by RAYMONDSABLAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Figueredo, David Campos, Alex Camacho, Frankie Figueredo, Richard Burns, Jimmy Vasquez, Marcell Saavedra

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Dec 08, 2024

Nissan of Torrance responded

Hello Raymond, we tried looking you up in our database and based on your username, we can't find a match. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

November 13, 2024

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Employee Rating

Didn't receive a receipt of work done on vehicle during my last visit which is very unprofessional even with computers down. One should be generated after and emailed or mail out to consumers. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Figueredo, David Campos, Richard Burns, Jimmy Vasquez, Marcell Saavedra

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Nov 14, 2024

Nissan of Torrance responded

Hello, we sincerely apologize for the inconvenience you experienced regarding the receipt for your most recent service visit. We understand that receiving a receipt is a very important part of any transaction, and we regret that our system issues impacted your experience. Our system being down was unforeseen, our team would be happy to send you a copy of your repair order. Unfortunately, your username is "none23" therefore would need your full name to be able to further assist you with your request. Please email me directly at ereyes@ntnissan.com, with your full name, phone number and on the subject line please write "requesting copy of my recent RO" I will be happy to scan it over. We take professionalism very seriously and strive to provide excellent service at all times. We value your feedback and business. Thank you once again for your understanding. Kind Regards, Elizabeth Reyes Customer Relations Manager

November 07, 2024

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Employee Rating

My service advisor Capri, was extremely knowledgable about my vehicle as she explained what was still covered under the manufacturer warranty. I was able to get the necessary repairs done for my Nissan More

by CPUIG55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2024

Nissan of Torrance responded

Hello, we're so glad that we were able to go above and beyond your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 31, 2024

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Employee Rating

Very helpful, friendly, attentive. They make sure that costumers are being taken care off. Two thumbs up! More

by RAFFY9871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Cayetano

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Nov 05, 2024

Nissan of Torrance responded

We appreciate your positive review about your recent experience with us! Delighted to hear that our team was helpful, friendly and attentive. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 28, 2024

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Employee Rating

The team serviced my vehicle and made sure it was vacuumed, washed, and ready to hit the road again. More

by MARCUSMOSSETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo, David Campos, Richard Burns, Jimmy Vasquez, Marcell Saavedra

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Nov 01, 2024

Nissan of Torrance responded

Hello Marcus, we're so glad that we were able to go above and beyond your expectations! It is our top priority to deliver your vehicle in tip top condition. Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 27, 2024

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Employee Rating

Serviced my 2016 altama and was very pleased with the customer service and I'm ready for a trade in More

by Gerald Graham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo, David Campos, Richard Burns, Jimmy Vasquez, Marcell Saavedra

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Nov 01, 2024

Nissan of Torrance responded

Hello Gerald, thank you; we appreciate your excellent feedback! Our team would be happy to assist you with the trade in process and the purchase of your new vehicle. Please contact us directly so that we can further assist you. We look forward to hearing from you soon. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 24, 2024

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Employee Rating

Capri was extremely helpful and patient throughout the entire process. She worked diligently to ensure that my insurance company followed through to the best of their ability to fix my car properly. More

by ItsAdenRose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 26, 2024

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan of Torrance! We strive for 100% satisfaction, and it is great to see that Capri was helpful in getting your insurance involved to ensure your vehicle was fixed properly. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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