Bryan Wyatt
Bryan Wyatt at Joe Machens Capital City Ford

Bryan Wyatt

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.2
10 Reviews
4.2

10 Reviews

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10 Reviews of Bryan Wyatt

February 17, 2026

Dealership Rating
Employee Rating

Didn't fix a single thing They've never called me back to give me any kind of updates or anything else regarding the prior repairs done to my car More

by 11jamiller84
Recommend Dealer
No

Other Employees Tagged: Bryan Wyatt

February 11, 2026

Dealership Rating
Employee Rating

Arrived a bit earlier than appointment, but they started immediately. Liked the updates on my phone. Great area to wait for the short time to finish More

by VICKILLOYD49
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

Feb 11, 2026

Joe Machens Capital City Ford responded

Thank you for noting our ability to start your Lincoln’s service right away and for appreciating the phone updates. Bryan and the team are pleased the waiting area was comfortable during your quick visit.

February 10, 2026

Dealership Rating
Employee Rating

I told myself I'd never go back after I had multiple bad experiences a couple years ago. I questioned how ethical the dealership was trying to charge a diagnostic fee for recall work, where other dealership More

by ivybjla
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

Feb 10, 2026

Joe Machens Capital City Ford responded

Thank you for giving us another chance with your Ford F-150. We’re glad Bryan and our service team handled the recall work without any unexpected fees and improved your experience. We look forward to helping you again whenever you need us.

February 07, 2026

Dealership Rating
Employee Rating

No They did a great job I got everything fixed that need to be done More

by LSPTOY
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

Feb 07, 2026

Joe Machens Capital City Ford responded

Bryan and our service team are thrilled to hear that all necessary work on your Ford was completed. We appreciate you sharing your experience and look forward to helping you in the future.

February 06, 2026

Dealership Rating
Employee Rating

They got the work down, thermostat was not working. Wyatt kept us updated on the service and was very pleased with his work. More

by kkennon
Recommend Dealer
Yes

Other Employees Tagged: Wyatt.

Feb 06, 2026

Joe Machens Capital City Ford responded

Thank you for trusting us with your Ford EcoSport’s thermostat repair. We’re pleased our updates kept you informed and that you’re happy with the results. We’ll pass your praise along to Bryan.

February 05, 2026

Dealership Rating
Employee Rating

Timely, courteous, got right to my vehicle & I didn’t have to wait long. Lounge was also very clean. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield , Allison Morrow

Feb 05, 2026

Joe Machens Capital City Ford responded

Thank you for sharing your feedback. We’re pleased our team provided prompt, courteous service on your Ford and that you found the lounge clean and comfortable. We look forward to assisting you again.

February 04, 2026

Dealership Rating
Employee Rating

Always on top of things and always willing to help Great sales team and service department More

by Trena
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

Feb 04, 2026

Joe Machens Capital City Ford responded

Thank you for highlighting our sales team and service department. We’re glad Bryan and our staff could assist with your Ford Expedition service. Please reach out if there’s anything else we can help you with.

February 03, 2026

Dealership Rating
Employee Rating

Truck had issues with frozen door looks and it was not previously covered under warranty. As soon as this was allowed, Ryen reached out and scheduled time for my truck to get this fixed. While there, we a More

by Kmadd878
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 04, 2026

Joe Machens Capital City Ford responded

Thank you for the five-star rating. We’re glad Bryan could schedule your service promptly once the warranty was approved and get that frozen door latch sorted. It was a pleasure to include the oil change while your Ford F-150 was in the shop.

February 02, 2026

Dealership Rating
Employee Rating

Because I'm a girl. ..... You keep telling me there is nothing wrong with my car, keep charging me for a diagnostic test and still fix nothing. My cheap $20 reader brings More

by SkyeBlue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 03, 2026

Joe Machens Capital City Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Adam Rodriguez Service Manager arodriguez@machens.com

January 31, 2026

Dealership Rating
Employee Rating

He was very helpful with providing updates, answering my questions, and fixing any issues that came up. More

by J_t_clark2017
Recommend Dealer
Yes

Other Employees Tagged: Wyatt

Feb 01, 2026

Joe Machens Capital City Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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