Brandon Mchugh

Great service and easy people to deal and very helpful and easy going to deal with and easy going to deal with More

by amjadshaltaf15 Verified Customer Verified Customer

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Got me exactly where I wanted to be with my payment and interest rate which no other dealership was close interest rate which no other dealership was close More

by brettjensen50 Verified Customer Verified Customer

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From the moment I connected with Jose Silva, their phenomenal salesman, everything felt different. Jose is the kind of gentleman who spends far more time listening than talking—patient, kind, humble, phenomenal salesman, everything felt different. Jose is the kind of gentleman who spends far more time listening than talking—patient, kind, humble, and genuinely attentive to what I wanted and needed. He never pushed, never rushed; he just guided me with respect and understanding, making sure I saw every detail of this stunning Summit Reserve that I'd been dreaming about. Then there's Nick Pattenaude, one of their managers—an absolute incredible gentleman through and through. Nick stepped in seamlessly, helping me along the way at every single step, from questions about certification and pricing to ensuring everything was transparent and straightforward. His professionalism and warmth made the whole process feel like dealing with family rather than a transaction. The entire team was outstanding—not pushy at all, just great people to deal with. When they spotted a tiny chip on the vehicle during our walkthrough, they didn't hesitate: they immediately made plans to fix it perfectly before delivery, no questions asked, showing real care for the customer's satisfaction. While I was at a bank in downtown Chicago picking up the cashier's check, the man behind me in line overheard me mention Bettenhausen Lockport. He lit up and said, "That's where I got my car! Those guys are the best!" Turns out he was right—spot on. More

by aviranvargas Verified Customer Verified Customer

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Got everything done right the first time and was on my way when promised that day way when promised that day More

by wahlman.john Verified Customer Verified Customer

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The sales team at Bettenhausen was great—friendly, helpful, and professional—but the moment the contracts were signed, everything went downhill. From upper leadership down, it’s clear they do not care helpful, and professional—but the moment the contracts were signed, everything went downhill. From upper leadership down, it’s clear they do not care about their customers once they have your money. We’ve been dealing with major issues on BOTH our new 2025 Jeep and Ram since September 27, and as of November 18, both vehicles are STILL sitting in their shop with zero updates, zero accountability, and no real urgency from anyone in management. Over the past seven weeks, we’ve been bounced around from person to person, given conflicting information, and left to chase answers and solutions ourselves. Promises of communication and timely repairs have been broken repeatedly. Leadership has shown no ownership of the problems, leaving us frustrated, stressed, and completely ignored. The only person who has actually cared is Franco, the Service Director, who has consistently stepped up to communicate honestly, follow through, and fight to get both vehicles repaired correctly. If it weren’t for him, this nightmare would be even worse. If you value your time, money, and peace of mind, do not buy or service here—once the ink is dry, upper leadership disappears, and you are left to deal with this mess on your own. See all up to date calls and text and both vehicles are still at bettenhausen and not in my driveway. Grand Totals • Calls: 64 • Texts: 22 • Emails: 19 Overall total of all communications: 105 More

by Ashley Verified Customer Verified Customer

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Brandon, the general manager is top-notch. Jamie the sales manager was also wonderful to deal with. A very pleasant experience. Very helpful and knowledgeable staff. Would recommend to anyone. Jamie the sales manager was also wonderful to deal with. A very pleasant experience. Very helpful and knowledgeable staff. Would recommend to anyone.! More

by info@jimenezandsonslandscaping Verified Customer Verified Customer

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Always very welcoming and professional. Great customer service and they are quick with their service. Thank you! Great customer service and they are quick with their service. Thank you! More

by ray Verified Customer Verified Customer

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I could not ask for better service, from my sales rep. to my service advisor, it was great. to my service advisor, it was great. More

by Eddie Verified Customer Verified Customer

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Nice dealership with accommodating staff and plenty of inventory to choose from. The purchase process went smoothly. inventory to choose from. The purchase process went smoothly. More

by w.smit Verified Customer Verified Customer

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Dealership has a nice waiting area with snacks and drinks available. Mechanical performed a thorough check on other systems. Great experience. available. Mechanical performed a thorough check on other systems. Great experience. More

by victor.ruikis Verified Customer Verified Customer

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