Brandon Mchugh | Page 2

The sales team at Bettenhausen was great—friendly, helpful, and professional—but the moment the contracts were signed, everything went downhill. From upper leadership down, it’s clear they do not care helpful, and professional—but the moment the contracts were signed, everything went downhill. From upper leadership down, it’s clear they do not care about their customers once they have your money. We’ve been dealing with major issues on BOTH our new 2025 Jeep and Ram since September 27, and as of November 18, both vehicles are STILL sitting in their shop with zero updates, zero accountability, and no real urgency from anyone in management. Over the past seven weeks, we’ve been bounced around from person to person, given conflicting information, and left to chase answers and solutions ourselves. Promises of communication and timely repairs have been broken repeatedly. Leadership has shown no ownership of the problems, leaving us frustrated, stressed, and completely ignored. The only person who has actually cared is Franco, the Service Director, who has consistently stepped up to communicate honestly, follow through, and fight to get both vehicles repaired correctly. If it weren’t for him, this nightmare would be even worse. If you value your time, money, and peace of mind, do not buy or service here—once the ink is dry, upper leadership disappears, and you are left to deal with this mess on your own. See all up to date calls and text and both vehicles are still at bettenhausen and not in my driveway. Grand Totals • Calls: 64 • Texts: 22 • Emails: 19 Overall total of all communications: 105 More

by Ashley Verified Customer Verified Customer

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Brandon, the general manager is top-notch. Jamie the sales manager was also wonderful to deal with. A very pleasant experience. Very helpful and knowledgeable staff. Would recommend to anyone. Jamie the sales manager was also wonderful to deal with. A very pleasant experience. Very helpful and knowledgeable staff. Would recommend to anyone.! More

by info@jimenezandsonslandscaping Verified Customer Verified Customer

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Always very welcoming and professional. Great customer service and they are quick with their service. Thank you! Great customer service and they are quick with their service. Thank you! More

by ray Verified Customer Verified Customer

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I could not ask for better service, from my sales rep. to my service advisor, it was great. to my service advisor, it was great. More

by Eddie Verified Customer Verified Customer

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Nice dealership with accommodating staff and plenty of inventory to choose from. The purchase process went smoothly. inventory to choose from. The purchase process went smoothly. More

by w.smit Verified Customer Verified Customer

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Dealership has a nice waiting area with snacks and drinks available. Mechanical performed a thorough check on other systems. Great experience. available. Mechanical performed a thorough check on other systems. Great experience. More

by victor.ruikis Verified Customer Verified Customer

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Efficient friendly top notch clean organized comfortable helpful fair competitive pricing highly recommended great service helpful fair competitive pricing highly recommended great service More

by MSCHUCK86 Verified Customer Verified Customer

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This dealership is very helpful and gives us all the right information and treats us well. right information and treats us well. More

by Tyler Verified Customer Verified Customer

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This vehicle and warranty is what made us purchase an additional vehicle from Bettenhausen. The warranty for the life for the original ownership is the best thing a car company can offer. If you are loo additional vehicle from Bettenhausen. The warranty for the life for the original ownership is the best thing a car company can offer. If you are looking to have LOYALTY and REPEAT Purchases', its a no brainer. It's a two-way street. With the cost of vehicles today, A lifetime warranty on a vehicle to the original purchasers should be an AUTOMATIC. How many people actually keep their cars more than 7 years. The warranty keeps our 2012 Outlander humming. Thank you Chrysler Didge Jeep and Ram. It is sad that our 2020 Cherokee only has a 7 year warranty. More

by kwh110 Verified Customer Verified Customer

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Josh was absolutely outstanding, went out of his way to be understanding and a problem solver! Wasn’t the plan going into purchasing 2 vehicles but broke down every situation and it was perfectly executed! be understanding and a problem solver! Wasn’t the plan going into purchasing 2 vehicles but broke down every situation and it was perfectly executed! More

by chadbisnette Verified Customer Verified Customer

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