The service department of this dealership SUCKS!
! Slow, Beligerant, Condescending, Useless, Inept, Pathetic, Incompetent, Sleazy…
! Slow, Beligerant, Condescending, Useless, Inept, Pathetic, Incompetent, Sleazy…
More
by mitchel.burt
Service Price Transparency
Mar 06, 2025 -
mitchel.burt responded
We had an appointment with this dealership to have the oil changed on a Grand Highlander that was purchased there. It took them 3 hours and I still don’t think that they changed the oil. Can’t be verified. I called the service department 3 times and was put on an indefinite hold, each time, while “they consulted with the manager/technicians” . Finally they put me in touch with someone who could only say “ they were swamped “. Time is our most important commodity! We can’t go to a “Dealership “ and get more! However we can go to a better Dealership to get our next Toyota! Boltons can change the oil from now on…
Quick service and polite employee that answered all of my
questions. Will return to this location
questions. Will return to this location
More
by Maria
Service Price Transparency
Mar 09, 2025 -
Gene Messer Toyota responded
Hello Maria, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Gene Messer Toyota, in Lubbock, TX, provides excelent
customer service like dealers used to when I was a young man. I recommend them to everyone.
customer service like dealers used to when I was a young man. I recommend them to everyone.
More
by hegdal52
Service Price Transparency
Mar 09, 2025 -
Gene Messer Toyota responded
Hi, we are delighted we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Loved text updates to keep customer informed and allow me
to ask questions and respond to options offered.
to ask questions and respond to options offered.
More
by Koletta
Service Price Transparency
Other Employees Tagged:
Matt
Mar 09, 2025 -
Gene Messer Toyota responded
Hi Koletta, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Exceptional service friendly staff and great wait times
highly recommend for all of your car servicing needs love coming here!
highly recommend for all of your car servicing needs love coming here!
More
by daisy.dominguez9
Service Price Transparency
Mar 04, 2025 -
Gene Messer Toyota responded
Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
They worked really well with me and helped me to buy my
first car! I would buy from here again.
first car! I would buy from here again.
More
by kena harpel
Other Employees Tagged:
Mia turner
Mar 03, 2025 -
Gene Messer Toyota responded
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Hassle free, quick and thorough service.
I was in and out in thirty minutes. Great job!
I was in and out in thirty minutes. Great job!
More
by Pobbi20
Service Price Transparency
Mar 02, 2025 -
Gene Messer Toyota responded
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Arrived for an 9 o’clock appointment was immediately lead
in the Service Bay. They took down my information and I told him I would wait for service to be completed in the customer waiting area. The represent
in the Service Bay. They took down my information and I told him I would wait for service to be completed in the customer waiting area. The representative told me it would be about one hour.. When the representative came to get me to tell me, my car was ready only 40 minutes at elapsed. My 24 month inspection was completed. I gave me an oil change tire rotation and sent me on my way. Whenever I need something done to my car. I will be back to Gene Messer Service dept.Thanks & Have a happy day.
More
by bkstaton
Service Price Transparency
Feb 24, 2025 -
Gene Messer Toyota responded
Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Always great to work with.
Everyone should have such great service and very timely of course
Everyone should have such great service and very timely of course
More
by tim mitchell
Service Price Transparency
Feb 21, 2025 -
Gene Messer Toyota responded
Hello Tim, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
This is our third time buying a car from here and they
always do exceptionally well with service!
always do exceptionally well with service!
More
by sheena.lynn.maughan
Other Employees Tagged:
Sean and Austin Abbott
Feb 21, 2025 -
Gene Messer Toyota responded
Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
Dealer Reviews
Cars for Sale
Dealer Log In
