Best service and technician are very knowledgeable.
Service guy name Jessie was very friendly. Very good job.
Service guy name Jessie was very friendly. Very good job.
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by maxbhakta
Service Price Transparency
Other Employees Tagged:
Jesse
Jun 18, 2026 -
Gene Messer Toyota responded
Hi, thank you for your kind review; we are happy to pass along your comments to Jessie here at Group 1 Toyota Hub City! Feel free to reach out to us if you need anything. Have a wonderful day.
Jun 17, 2026 -
maxbhakta responded
Very friendly and quickly service. 👍
Service department is a “well oiled machine”!
Fast, friendly service in a very clean environment.
Fast, friendly service in a very clean environment.
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by bshuey
Service Price Transparency
Jun 17, 2026 -
Gene Messer Toyota responded
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I trust Toyota with my vehicles.
I am on my second Toyota, only because I upgraded, and feel they keep my vehicles running smoothly. Friendly staff every time I drive onto the locati
I am on my second Toyota, only because I upgraded, and feel they keep my vehicles running smoothly. Friendly staff every time I drive onto the location. Group 1 Toyota Hub City has been my go to since 2018❤️❤️
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by Isabellvsmom
Service Price Transparency
Jun 15, 2026 -
Gene Messer Toyota responded
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Nieves Garcia will literally help you get what you want
at the price you want
at the price you want
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by Sandy
Jun 12, 2026 -
Gene Messer Toyota responded
Sandy, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Hub City! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Group 1 Toyota Hub City, Lubbock, TX is very fast,
friendly, knowledgeable, and so helpful with any problem you may have. Especially David, one of the service advisors. I am not tech savvy and David
friendly, knowledgeable, and so helpful with any problem you may have. Especially David, one of the service advisors. I am not tech savvy and David continuously helps me with WiFi, internet connection, and understanding of dashboard panel. David is very kind and diligent to make you feel comfortable in asking questions. He always goes out of his way for you as a customer. He is a keeper. I have so much respect David and this company. I wouldn't buy a car anywhere else.
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by bkvitato
Service Price Transparency
Jun 10, 2026 -
Gene Messer Toyota responded
Hi, thank you for taking the time to leave a review for us at Group 1 Toyota Hub City. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
The sales persons, the service people are professional,
kind and helpful. I appreciate each and every one of them. I travel from New Mexico for my service. They are honest and don’t overcharge. I won’t go
kind and helpful. I appreciate each and every one of them. I travel from New Mexico for my service. They are honest and don’t overcharge. I won’t go anywhere else.
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by Sammmcnally
Service Price Transparency
Other Employees Tagged:
Amanda
Jun 07, 2026 -
Gene Messer Toyota responded
Hi, thank you for sharing your positive experience! We can't wait to see you again, have a great day.
Gustavo and the Group 1 team were so accommodating and
helpful in helping us purchase our new 4Runner! He kept it simple and helped us leave feeling excited and confident in our deal.
helpful in helping us purchase our new 4Runner! He kept it simple and helped us leave feeling excited and confident in our deal.
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by Laurennp5
Other Employees Tagged:
Gustavo, Eric
Jun 05, 2026 -
Gene Messer Toyota responded
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Bryan.
, my. Service. Advisor took. Excellent.care of me during my service visit . High. Regards. Thank you Bryan, Tom. Vrska
, my. Service. Advisor took. Excellent.care of me during my service visit . High. Regards. Thank you Bryan, Tom. Vrska
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by Tommai
Service Price Transparency
May 27, 2026 -
Gene Messer Toyota responded
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Hub City. If you have any further questions, please give us a call. We're always happy to help!
They focused on my needs and concerns and addressed them
100 percent with a smile and a handshake.
100 percent with a smile and a handshake.
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by Randy
Service Price Transparency
Other Employees Tagged:
Brian
May 23, 2026 -
Gene Messer Toyota responded
Hello Randy, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Lubbock Texas.
. Amanda in services was not very helpful and actually forgot about me when I went to pick my vehicle up. I waited 30+ minutes another associate broug
. Amanda in services was not very helpful and actually forgot about me when I went to pick my vehicle up. I waited 30+ minutes another associate brought me the WRONG CAR and I finally got help from someone else and had my car within seconds while Amanda was no where to be found..
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by natalieadrianna12
Service Price Transparency
May 23, 2026 -
Gene Messer Toyota responded
Thank you for your feedback. We sincerely apologize for the confusion and delay during your pickup experience, as this is not the level of service we aim to provide. Your comments will be addressed with our team to improve communication and attentiveness moving forward. We hope to provide a smoother and more organized experience on your next visit.
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