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Brady Keys

Overview Reviews (282) Inventory (200)

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Brady Keys

General Manager

Gene Messer Toyota

6102 19th St
Lubbock, TX 79407

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4.7

282 Reviews

Overview Reviews (282) Inventory (200)

4.7

282 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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282 Reviews of Brady Keys

August 29, 2026

Dealership Rating

Employee Rating

Very easy to work with. Great salesman. Great selection of vehicles. And very very fast Great salesman. Great selection of vehicles. And very very fast More

by rynomason

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Luke Mason

Aug 31, 2026 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2026

Dealership Rating

Employee Rating

They not only have good deals, they also take care of you after the sale is completed. after the sale is completed. More

by Jon Hendrickson

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Branden, in the Service Department

Aug 27, 2026 -

Gene Messer Toyota responded

Hi Jon, we are so pleased you enjoyed your visit to Group 1 Toyota Hub City! Thank you, and have a fantastic day!

August 19, 2026

Dealership Rating

Employee Rating

Andrew was fantastic! Accommodated me coming from long distance. Pickup was smooth and quick. Cannot recommend highly enough. Accommodated me coming from long distance. Pickup was smooth and quick. Cannot recommend highly enough. More

by Dyyoo

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Aug 27, 2026 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Andrew here at Group 1 Toyota Hub City! If you have any further questions, please give us a call. We're always happy to help!

August 15, 2026

Dealership Rating

Employee Rating

An excellent place vehicle maintenance or to purchase a high-quality Toyota with outstanding customer service. high-quality Toyota with outstanding customer service. More

by Isaacnguyen

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 16, 2026 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 12, 2026

Dealership Rating

Employee Rating

Staff was very helpful - figured out the problem and took care of it well and efficiently. care of it well and efficiently. More

by Kirt

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Not sure

Aug 12, 2026 -

Gene Messer Toyota responded

Hello Kirt, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 10, 2026

Dealership Rating

Employee Rating

I love in here. Service and manager in here very good, I'll go in here next time. Service and manager in here very good, I'll go in here next time. More

by Quang Nguyen

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Aug 11, 2026 -

Gene Messer Toyota responded

Hello Quang, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

August 10, 2026

Dealership Rating

Employee Rating

The representative was nothing like the last two times I’ve been in there. Just not as friendly. I’ve been in there. Just not as friendly. More

by kro

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 13, 2026 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. I apologize for the less than exceptional service experience. Please reach out to me directly to discuss the matter further. Thank you for your time. Dave Randall Service Director Group 1 Toyota Hub City 806-687-1252 drandall@group1auto.com

August 06, 2026

Dealership Rating

Employee Rating

Superb, courteous people work there, so NATURALLY, it is a good place to get what you need. If it is service, parts or sales, you will get what you need. You will be treated professionally and courteously e a good place to get what you need. If it is service, parts or sales, you will get what you need. You will be treated professionally and courteously every single time. You can count on it!!!! More

by GeneMesser Toyota fan

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Randalls, Matt, Bryan, Adam, Jesse, Colby, Rick in parts and Eddie in sales.

Aug 07, 2026 -

Gene Messer Toyota responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

July 30, 2026

Dealership Rating

Employee Rating

Andrew made my vehicle purchase easy, stress-free, and enjoyable with exceptional professionalism and honest guidance enjoyable with exceptional professionalism and honest guidance More

by Josebermudez9391

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Austin and Eric

Aug 02, 2026 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Andrew here at Group 1 Toyota Hub City! Feel free to reach out to us if you need anything. Have a wonderful day.

July 30, 2026

Dealership Rating

Employee Rating

Adam was great! ! I needed a battery and he helped me get some quick service! He kept me apprised of what was happening with my car, as well as the mechanic who worke ! I needed a battery and he helped me get some quick service! He kept me apprised of what was happening with my car, as well as the mechanic who worked on my car! Great service, as always! Thanks again for helping me out today! I will be back!! More

by ToyotaMan21

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 02, 2026 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Hub City. Please let us know if there is anything else we can do for you; we are more than happy to help!

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