Brady Keys
Brady Keys at Gene Messer Toyota

Brady Keys | Page 2

General Manager

Gene Messer Toyota

6102 19th St
Lubbock, TX 79407

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4.7
252 Reviews
4.7

252 Reviews

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252 Reviews of Brady Keys

April 23, 2026

Dealership Rating
Employee Rating

They’re very professional and providing excellent services! Thank you for doing the good work! More

by Ching
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan

Apr 26, 2026

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2026

Dealership Rating
Employee Rating

I have purchased at least 12 vehicles from this great dealership in the last few years. I have always been treated well and look forward to my next purchase More

by Ray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luke Sheaffer, Eric Granillo

Apr 26, 2026

Gene Messer Toyota responded

Hello Ray, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2026

Dealership Rating
Employee Rating

Great customer service. ...and very friendly. Great teamwork and communication. Everyone seemed to be very respectful. Thank you 😊 More

by Irenep43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2026

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 15, 2026

Dealership Rating
Employee Rating

I left to get my truck fix and came back with things that were not wrong but now it is. My cruise no longer works and my collision light is on and never has been but picked up my truck. And now yall want me More

by monica_mayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nick

Apr 17, 2026

Gene Messer Toyota responded

Thank you for bringing this to my attention. Please reach out to me directly so we can discuss the issue and try to get it resolved. Thank you for your time Dave Randall Service Director 806-748-4801 drandall@group1auto.com

April 14, 2026

Dealership Rating
Employee Rating

Lack of communication in the service department. Was told my vehicle would be ready the next day which was Friday and then didn’t hear anything. I called and didn’t get ahold of anyone until Saturda More

by leticiaherrera1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2026

Gene Messer Toyota responded

Thank you for bringing this to my attention. I apologize for any mis-communication on our part. Please fell free to reach out to me directly if you would like to discuss them atter further. Thank you for your time. Dave Randall Service Director 806-748-4801 drandall@group1auto.com

April 11, 2026

Dealership Rating
Employee Rating

Excellent service, received an overall summary, fast in and out service. David was very courteous. More

by Tlwoody102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David

Apr 13, 2026

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 04, 2026

Dealership Rating
Employee Rating

Great service. Took care of some factory recalls and did my 10000 mile service. Took care of everything. More

by john.patrick.gable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2026

Gene Messer Toyota responded

Hello John, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 04, 2026

Dealership Rating
Employee Rating

Gene Messer Toyota Service Department takes great care of their customers! I have taken my Prius to them for over 10 years. They keep you informed + let you know if they discover additional problems. Toda More

by Karenvip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2026

Gene Messer Toyota responded

Hi, thank you for taking the time to leave a review for us at Gene Messer Toyota. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 30, 2026

Dealership Rating
Employee Rating

I ton my car in for a check engine light. When they told me what the problem was I explained that the radiator was previously replaced by an auto body shop because I hit a deer over a year ag More

by MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 04, 2026

Gene Messer Toyota responded

Thank you for bringing this to my attention. If you would like to discuss this issue further, please reach out to me directly, thank you for your time. Dave Randall Service Director Group 1 Toyota Hub City 806-748-4801 drandall@group1auto.com

March 26, 2026

Dealership Rating
Employee Rating

They’re great. The staff is incredibly kind, and their work is clean and honest. Prices feel very fair. The interior is clean and comfortable. All around a very goo More

by jonnie.hesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2026

Gene Messer Toyota responded

Hi, thank you so much for your positive comments about Gene Messer Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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