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Brady Keys

Overview Reviews (252) Inventory (371)

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Brady Keys

Brady Keys | Page 3

General Manager

Gene Messer Toyota

6102 19th St
Lubbock, TX 79407

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4.7

252 Reviews

Overview Reviews (252) Inventory (371)

4.7

252 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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252 Reviews of Brady Keys

March 26, 2026

Dealership Rating

Employee Rating

Service is great as always! Bryan is always helpful. We appreciate him. Thanks for everything. Bryan is always helpful. We appreciate him. Thanks for everything. More

by Fallon Jernigan

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bryan Womack

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Mar 28, 2026 -

Gene Messer Toyota responded

Hello Fallon, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 24, 2026

Dealership Rating

Employee Rating

Good Service Friendly Staff Well educated Technician Lots of Inventory Flexible Time Quick and on time Technician Lots of Inventory Flexible Time Quick and on time More

by Bao Bui

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 27, 2026 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 24, 2026

Dealership Rating

Employee Rating

Super easy to book appointment online and the service providers where super professional and kind. Was able to get in and out, I defiantly recommend going on a Monday when it is less busy. Was in and out providers where super professional and kind. Was able to get in and out, I defiantly recommend going on a Monday when it is less busy. Was in and out within an hour and a half, and that is with them replacing my brake pads and oil. More

by sarahhill

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amanda

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Mar 26, 2026 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 21, 2026

Dealership Rating

Employee Rating

This dealership is by far the best place ever. The work is perfection and the staff is stellar from Dave Randall, Matt Walker the service manager to all advisors. They have an A+ rating. The work is perfection and the staff is stellar from Dave Randall, Matt Walker the service manager to all advisors. They have an A+ rating. More

by grayhorselover

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 24, 2026 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Hub City! We are always more than happy to assist you if anything else comes up. Take care!

March 18, 2026

Dealership Rating

Employee Rating

Adam was very courteous and professional about getting the job completed. Waiting time was minimal. the job completed. Waiting time was minimal. More

by leatherrick

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 21, 2026 -

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 14, 2026

Dealership Rating

Employee Rating

I APPRECIATE the AWESOME service I receive each time I bring the Venza for service bring the Venza for service More

by Jerry.newton210

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Randal

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Mar 15, 2026 -

Gene Messer Toyota responded

Hello, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

March 14, 2026

Dealership Rating

Employee Rating

The people are a fantastic group to work with from sales to service. Bryan Elliott got my vehicle in and out and is very personable. to service. Bryan Elliott got my vehicle in and out and is very personable. More

by celliott0103

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bryan Elliott

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Mar 15, 2026 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

March 13, 2026

Dealership Rating

Employee Rating

Kolby did great today. The service is always fast and done correctly. The entire staff is very accommodating! Will continue to go. The service is always fast and done correctly. The entire staff is very accommodating! Will continue to go. More

by Brenda M.

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kolby

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Mar 15, 2026 -

Gene Messer Toyota responded

Hello Brenda, we're happy to hear you had such a positive experience with Kolby and our team. We are always more than happy to assist you if anything else comes up. Take care!

March 12, 2026

Dealership Rating

Employee Rating

This dealership is the only one I trust totally to service my car. The work is always top notch and the customer service is always friendly and knowledgeable. service my car. The work is always top notch and the customer service is always friendly and knowledgeable. More

by shaunacummings

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Matt and Jesse

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Mar 14, 2026 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 11, 2026

Dealership Rating

Employee Rating

Brady, Dave, and Matt are the best around. Always get my car right in and taken care of. Always get my car right in and taken care of. More

by mistywillis5

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 13, 2026 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

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