Gene Messer has the largest inventory and best prices out
of every dealership I searched in the West Texas/ New Mexico region. My salesman Andrew was available to do all my paperwork over the phone and onlin
of every dealership I searched in the West Texas/ New Mexico region. My salesman Andrew was available to do all my paperwork over the phone and online. Andrew was also responded to my text at 11PM just 5 minutes later when I was having an issue with getting my title. I appreciate his dedication to helping me get a new car.
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by mwb1457
Mar 14, 2025 -
Gene Messer Toyota responded
Hi, thank you so much for the positive review! If you're ever in need of more help, please let us know!
Everything was bone in a timely manner.
All was explained before anything was done very professionally done
All was explained before anything was done very professionally done
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by Ricka_coats
Service Price Transparency
Other Employees Tagged:
Brian Womack
Mar 10, 2025 -
Gene Messer Toyota responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
2nd time things disappear from my car last time was a
yeti cu. Today was a case of drinking water!
yeti cu. Today was a case of drinking water!
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by Bettyboopsies69
Service Price Transparency
Mar 12, 2025 -
Gene Messer Toyota responded
I apologize for your experience. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided.
Dave Randall
Service Manager
drandall@genemesser.com
The service department of this dealership SUCKS!
! Slow, Beligerant, Condescending, Useless, Inept, Pathetic, Incompetent, Sleazy…
! Slow, Beligerant, Condescending, Useless, Inept, Pathetic, Incompetent, Sleazy…
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by mitchel.burt
Service Price Transparency
Mar 06, 2025 -
mitchel.burt responded
We had an appointment with this dealership to have the oil changed on a Grand Highlander that was purchased there. It took them 3 hours and I still don’t think that they changed the oil. Can’t be verified. I called the service department 3 times and was put on an indefinite hold, each time, while “they consulted with the manager/technicians” . Finally they put me in touch with someone who could only say “ they were swamped “. Time is our most important commodity! We can’t go to a “Dealership “ and get more! However we can go to a better Dealership to get our next Toyota! Boltons can change the oil from now on…
Quick service and polite employee that answered all of my
questions. Will return to this location
questions. Will return to this location
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by Maria
Service Price Transparency
Mar 09, 2025 -
Gene Messer Toyota responded
Hello Maria, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Gene Messer Toyota, in Lubbock, TX, provides excelent
customer service like dealers used to when I was a young man. I recommend them to everyone.
customer service like dealers used to when I was a young man. I recommend them to everyone.
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by hegdal52
Service Price Transparency
Mar 09, 2025 -
Gene Messer Toyota responded
Hi, we are delighted we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Mar 11, 2025 -
hegdal52 responded
I can tell that Gene Messer service department cares.
Loved text updates to keep customer informed and allow me
to ask questions and respond to options offered.
to ask questions and respond to options offered.
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by Koletta
Service Price Transparency
Other Employees Tagged:
Matt
Mar 09, 2025 -
Gene Messer Toyota responded
Hi Koletta, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Exceptional service friendly staff and great wait times
highly recommend for all of your car servicing needs love coming here!
highly recommend for all of your car servicing needs love coming here!
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by daisy.dominguez9
Service Price Transparency
Mar 04, 2025 -
Gene Messer Toyota responded
Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
They worked really well with me and helped me to buy my
first car! I would buy from here again.
first car! I would buy from here again.
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by kena harpel
Other Employees Tagged:
Mia turner
Mar 03, 2025 -
Gene Messer Toyota responded
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Hassle free, quick and thorough service.
I was in and out in thirty minutes. Great job!
I was in and out in thirty minutes. Great job!
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by Pobbi20
Service Price Transparency
Mar 02, 2025 -
Gene Messer Toyota responded
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
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