Boyce Rampey

Very customer friendly and responsive to customer needs. Sales and finance departments were very pleasant and knowledgeable. Scott Mims went above and beyond to meet my needs. Sales and finance departments were very pleasant and knowledgeable. Scott Mims went above and beyond to meet my needs. More

by SVSC826 Verified Customer Verified Customer

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The service was first class! Boyce was professional and explained everything about the situation with my vehicle. Boyce was professional and explained everything about the situation with my vehicle. More

by VERNONSMITH00 Verified Customer Verified Customer

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I was taken on short notice, and the problem was found and handled promptly. Boyce Rampey is an excellent service representative. and handled promptly. Boyce Rampey is an excellent service representative. More

by smcwilliams Verified Customer Verified Customer

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Very professional - love the video of my car from the technician performing the work! Great job technician performing the work! Great job More

by angelaolorick Verified Customer Verified Customer

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Boyce Ramsey is an amazing service representative. He’s always honest, nice and respectful. I really appreciate his assistance every time I bring my car in for servicing. He’s always honest, nice and respectful. I really appreciate his assistance every time I bring my car in for servicing. More

by TWYLAPERKINS Verified Customer Verified Customer

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Sarah is great. She really strives to take care of business professionally. I recommend any customer to her. Really had a great experience. Thank you so much. !! She really strives to take care of business professionally. I recommend any customer to her. Really had a great experience. Thank you so much. !! More

by Anza Verified Customer Verified Customer

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Service is good, however, it is expensive. I feel one reason is labor is always charged as an hour no matter how long any repair or service takes. I think this is a misconception to the cust I feel one reason is labor is always charged as an hour no matter how long any repair or service takes. I think this is a misconception to the customer. If a service of an item takes 0.50 hour than the labor should be charged for 0.50 hour. Thats why most people avoid taking their vehicles back to the dealership, because they feel they are getting ripped off, even though they may be the most qualified and trained. I have two Mercedes vehicles, a 2011 GL450 and a 2015 C300 that i purchased from Dick Dyer and i spend quite a bit there having service and repairs performed due to technicians are the most trained and qualified, however, it comes at a expensive cost, with a current labor rate of $287 per hour. My service advisor Boyce always keeps me well informed of everything, and applies discounts when approved. More

by RDORRIS203 Verified Customer Verified Customer

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