Bill McLean
Bill McLean at Otto Cadillac

Bill McLean | Page 18

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9
1,298 Reviews

Dealership Experience

18 yrs, 3 mos

Industry Experience

32 yrs, 3 mos

4.9

1,298 Reviews

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1298 Reviews of Bill McLean

February 07, 2025

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Employee Rating

Friendly and to the point glad i chose to go here No push for unnessasary work props to Bill More

by marksr306
Service Price Transparency
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Recommend Dealer
Yes

February 06, 2025

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Service was good and everyone was friendly. Dealership had area to sit and wait while car was being serviced More

by depaulo
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Recommend Dealer
Yes

February 05, 2025

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Great service reception, vehicle condition review is high tech with many pictures, updating was frequent during service, and actual service was thorough and done well More

by thomas.ruffing
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Recommend Dealer
Yes

Other Employees Tagged: Beverly and Jason

February 05, 2025

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Always great service. Was just in for a check up for 35000 miles but as always everyone was great! More

by bhampson
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Recommend Dealer
Yes

February 04, 2025

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First time service at this dealership. No waiting, took car right it. Kept in loop of process and needed service. Will be back. More

by DaveC
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Recommend Dealer
Yes

January 29, 2025

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I am thoroughly disgusted with Cadillac. I was charged $234 for nothing-outragious charges and no fix my car voltage is 15.4 volts steady and I am told " that's normal". Well, I don't believ More

by dkhavnen1
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Recommend Dealer
No

Other Employees Tagged: Roger Prentiss, Amber Young , Deanna Budhoo

Jan 30, 2025

Otto Cadillac responded

Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. We always aim to provide excellent service, and we regret any frustration caused during your visit. Regarding the voltage issue you mentioned, our technician followed standard diagnostic procedures, which showed the voltage readings were within the acceptable range for your vehicle. We understand that car issues can sometimes feel complex, and we always welcome further discussion or a second opinion if you believe there’s an underlying issue that wasn't addressed. We also noticed that your review mentions an employee who is no longer with us. Rest assured, the team working on your vehicle during your visit is fully trained and up-to-date with the latest service protocols. We’d be happy to discuss your concerns further. Please feel free to reach out directly to Roger Prentiss at 518-869-5000 so we can ensure your vehicle is thoroughly inspected and you feel confident in the repairs. I understand he has reached out to you. If you need anything else in the future let us know. We value your business and hope to have the opportunity to resolve this matter for you. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

January 24, 2025

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Very professional and clear about explaining the process. Very patient answering questions and showing options More

by hasan.nayfeh
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Recommend Dealer
Yes

January 18, 2025

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Excellent service and professional treatment continue please see you next time for the same reason More

by guven
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Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young , Deanna Budhoo

January 17, 2025

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Solid company, I was treated like an important customer every step of the way - even after purchasing. I had a minor issue with my used vehicle a couple weeks after purchasing and talked to Otto about it. More

by jkospa
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Recommend Dealer
Yes

Other Employees Tagged: Dan Zukowski

January 17, 2025

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They are an efficient and very friendly dealership. They greet you quickly and are always nice. More

by rclukey419
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Recommend Dealer
Yes
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